ARS / Rescue Rooter Indiana

When I called to arrange a service call I found out they do not service ARS softeners. They sell them; just don't service them. Also, the phone representative could (would?) not refer me to a company that does provide service. I may have to replace the softener - I will definitely not buy from ARS.

They installed the sytem and we have documented over 20 service calls trying to make it work. They promised us abuot 1500 dollars a year operating cost for the two systems, we've never come any place close to that. We paid 500 dollars last month. Every time they came out they were doing repairs. It was running on direct electric heat which is the most expensive, the second time they replaced the pumped, the third time there was no hot water, the fourth time was the high energy bills. They suggested at that time that the loop had a problem and the loop master came out found nothing wrnog with it. ARS came out and checked the pressure and they found it was okay. They sent us a check to cover that cost. We still have high energy bills in September of '08. In November of '08 it just wasn't heating so they disabled the air flow. The geothermal couldn't keep up with it so they disabled it and we froze. The service manager came out and checked it in december. They order parts and replaced some parts. The next service call the plugged and sealed holes in their heat duct. In February of '09 the water service manager and field rep were here together to make improvements in the duct work. The next day they came out to install the improvements. In March they installed a new heat run and changed out one of the water furnaces. We still had high energy bills. Duke changed the meter. In March when they replaced the new unit we were sure that was the problem sdo we had our yard graded and new wash put in. We wrecked two of our new sidewalks plus our lawn was rolly polly. At the piont we had no cnofidence that they knew what they were diong. I went back out and the loop is probably six inches above the gruond right now so we still don't have the prblem solved. The furnace never turns off, it runs continuously. In 3 months the heating unit has turned off twice. We have a heating unit that still does not work and we have no money to replace it. We have money we poured into the sidewalk and yard. Its difficult to justify spending 40000 dollars. Its been a horror story from the beginning, I have no confidence that ARS knows what they're doing. The loop is burried from five feet down, it never shuts off. This is just one of the units, the other seems to be working fine. The loop is breaching the ground around and literally pushed the sidewalks 8 or 10 inches out of the ground. They came out here a whole bunch of times and didn't accomplish anything. They were prompt, courteous and friendly, they just didn't know what they were doing. It was just like they didn't have a clue.

Work was completed timely and installation was well done. Improved some of the system from the old installation. The workers were neat and left the house as clean as they found it.

I have one of their packages where they come twice a year. The price is reasonable. The last job was fine. They call and tell me when they are coming. The guy who came out gave me good feedback. He was courteous. They are the only ones who have ever done my stuff. So I really don’t have anybody else to compare it to. They bought whoever put our furnace in and so I have just gone with them ever since then. I haven’t really compared or priced anybody else. Their service is fine and I haven’t had any problems.

The installers were on time and very professional. They were neat and clean. I was very pleased with the service. The sales personal were very good and professional too.

I have a yearly contract with them. I started using them because they bought out the company that I was using previously. I liked the previous company better than ARS/ Rescue Rooter of Indiana. I like the service that this company offers. They have twice-a-year service. They come out to do the furnace and the air conditioner. They also do some maintenance work like cleaning, cleaning the filters; etc. They also give me a discount on any other service calls that I might need. The maintenance work seems to have helped avoid a lot of other problems. I have been very happy with them. They call me everytime to remind me that I need to schedule the appointment; I especially like them for that. I recently started using their monthly billing service. Instead of paying a huge sum once a year, I can pay $14 a month. I pay about $170 a year. It covers the cost of the two maintenance calls and gives me a discount on any other services that I might need. I also get some discounts on service calls I think. I don?t have to pay extra for them coming out on weekends or after hours since I am one of the service-plan members. I think they also do plumbing and drain cleaning work, but I have only used them for heating and cooling services. I am pleased with their maintenance plan. They have always been very pleasant on the phone. I think their price is very reasonable. I have been using their service for atleast five years now and I will continue to do so.

They made all the components fit for a mobile home, did what they had to and it's worked fine.

They did a great job for me. I have used them for many jobs. They are very responsive too. They show up on time, and if they don't show up on time they will pay me $50.

They are coming tomorrow to service the water heater since they do this once a year with the warranty.

First company spent little effort surveying the house, just recommended installation of a cleanout. ARS/RR took the time to assess the house and attempted other cheaper measures to resolve the issue. Upon returning 3 days later to install a cleanout, they uncovered a buried one in the yard within 10 minutes - saving me about $1400. The installer (Chris B) seemed more knowledgeable and conscientious than reps from the other 2 companies that I had out to investigate the issue. I also discovered that if you mention another firm has been out to look at your issue, you will automatically get a "free assessment". I definitely would recommend going with ARS/RR based on my experience.

It went well. They were very courteous and professional. They also cleaned up their mess. I was satisfied with their work.

They did in the insulation and they were very prompt and professional. I could tell the difference in my home immediately, I wish I had insulated my attic years ago. They gave us the best bid as well. After they installed the insulation a mysterious stain appeared on my ceiling. I called them and they came right out to investigate the problem. He pulled the insulation up to make sure there wasn't anything there and even brought the crew back out to repair the insulation after checking everything out. They were unable to find a cause linked to the insulation for the stain. I really appreciated their promptness and attention to my concerns. I needed to have the work done by Dec. 31st to qualify for the tax credit and they were incredibly prompt in scheduling the appointment and getting out to do the work within my time constraints.

They came out and reinstalled the toilet, and hooked the washer and dryer back up. I have worked with a lot of plumbing companies and these guys are the best. They were incredibly prompt and thorough. After he finished the work he did a general plumbing inspection (residential plumbing checklist). I felt very well taken care of and very confident in the work he did. He didn't seem rushed. He acted as though he wanted to be our plumber for life, and he will be my go to guy for plumbing from now on. While he was here he noticed that my water heater needed an ANO ID Rod, he had one with him so I purchased that and he installed it as well. He was informative and actually showed me the old rod compared to a new one so that I could see how filthy it was. He was very low pressure and said that I could replace it now or later and he was very upfront with us.

Installer were courteous, neat, and efficient.

I have had no problems. I would recommend them.

I like their customer service. They are good at that. They call with reminders about our plan and scheduling for maintenance. The guys that come out are very thorough and helpful in service and adjustments. They most recently tweaked our thermostat and advised about how settings and control of the thermostat could also help us save on our heating expenses. They are precise about necessary services only and don't over do what is not needed.

The installers, Jason and Bill, were here on time and worked from 8:30 until 4. They were a pleasure as they were considerate, conscientious, focused on their work, and left not a scrap of debris.

A+, Tech was knowledgeable, clean and completed entire check list.

Water heater sprung a leak on a Saturday. We had a speciality water heater. Called around several places and nobody was able to deliver service until Monday since they didn't have this water heater in stock. ARS got in around 2pm and installed the replacement tank by 5pm. Cleaned up and left the place looking as good as new. They also recommended an overflow tank to prevent the issue. Tank was under warranty. cost was for labor and overflow tank. While they weren't cheap, they were certainly worth every penny. Will definitely do business with them again.

Technician and trainee arrived as scheduled to determine problem. Part had to be ordered, technician returned the next day and replaced the circuit board. Communication between office, technician and customer was very good. Cost of project was good based on service plan.

Their prices were high. They were slow in getting back to us with he warranty equipment (for the government rebate). We had to call several times to remind them of that.

Nathan was on time, patient and very helpful. He answered every question we asked and made us feel comfortable with the product and installation of it. Everyone involved was professional.

The company, from the office personnel to Tom the technician, could not have been more professional, knowledgeable and helpful. I called and was told they could come out the very next day. I received a call the next morning before 8 oclock from the technician saying he was on his way. He was nice and friendly and knowledgeable... which is hard to find these days in the service industry. From the initial call to ARS to when the tech left... the experience was positive. I would definitely recommend this company to anyone and will definitely use them again in the future. ARS is a breath of fresh air when it comes to customer service!!!!!!

Tech arrived at 2:35pm. Late as all their techs are. Probably not the techs fault. Took less than 2 hours to repair. That is $400 plus per hour! Techs are very friendly but trained to milk the customer. Their response should show people their logic and bogus billing. They say this included insurance cost, truck operation, office employee to purchase the part, complete paper work, return defective part, a trained technician, etc. Think about it - if this was the reason for an $800 charge for 1hr 45 min, wouldn't every service call be that much? How dumb do they think people are?

Inspection process was successful as it discovered a nonfunctioning humidifier which was replaced the folowing day.