ARS / Rescue Rooter Indiana

I liked the repairman but the compressor was dead so he gave me an estimation new unit. They installed the same day. The system is working fine. They send a gift basket, so I figured that means spend way too much. But the system does work well.

They found out that the drain running to the city sewer has a dip in it. They said we need to keep an eye on it. If it continues to back up every eight to ten weeks it would need to be dug up and replaced. I was very satisfied with this company and I would recommend them to others.

They did really good because I was out of town for work and my wife was here. The technician figured out what the problem was and they explained exactly what needed to be done. He didn’t have the stuff that he needed in the truck; so we had to let it go over night. He came back in the morning, and what I thought was going to be a job that took all day, he did it in 2 hours. He finished it and it works great. The drain is draining but not into the house and their customer service was great. It seems that the repair was made properly and the timing was really good. Their price was average.

Let me start by saying I just purchased my home a couple weeks ago and since it's my first home I know nothing about a lot of things in regards to how things work or what happens with what. This information is necessary because the questions I have are differnet then a customer who has had previous experience. At this time the house is empty as we're working on it this is the reason we're not at the house all the time. Originally had an appointment for all day 5/10 that I had requested an afternoon appt due to needing to get to the house. Call received around noon to which I was not at location so had to skip it with intent that I would receive service later that day to which I didn't have a problem. Got a call around 5:00 that due to other people not having a/c I was being bumped they had my appt down wrong stating all I had was a leak when I didn't even have a thermestat to work the a/c. After a heated phone call to which I was extremely frustrated because I wasn't available to next day I set an appt for 5/12 between 12-1 getting a firmer time. On 5/12 the tech was right on time actually beating us to the house. He was able to provide different options for the thermestat so that it could be installed. Everything checked out with the a/c for the most part just had to replace almost a pound of freeon. The tech was very thorough to which I was grateful. He showed me where the furnace filter was & advised what size I needed to buy making sure I understood how to install it when I got the new one. He explained everything in a manner that I could understand taking time to answer all my questions to which I had alot of them. The tech also didn't talk down to me just because I'm a woman or try to pat me on the head like some will do. He approached me as an equal I really appreciate that. I purchased the service plan so I will be using this company again. The tech didn't try to sell me anything that I wasn't aware of as I already know my furnace and a/c are to small for the space but I can't afford to replace at this time. How the company handles my business right now will determine the replacement of the a/c & furnace. I was completely satisfied but with my experience with the tech. If it wasn't for what had happened on the 10th I wouldv'e give A's across, The only complaint I had was the tech kept tripping the security alarm when we were trying to fix it causing delays in figuring that situation out.

They responded promptly. They gave us choices. They did the work right away, even though it was already summertime. We have used ARS for many years and have always been pleased with the service and products.

The service man called to tell us he was on the way and then spent 9 hours working steadily without even a lunch break to make sure it was working perfectly. Amazing!

A fine, nearly hassle free experience.

Service was scheduled to be done between 2 and 3 o'clock on 5/27/11. I was called at 2:30. The woman informed me , "You are scheduled for service between 2 and 3 today. I just want to let you know our servicemen are running 3 HOURS late because of having to slosh through the water. We will give you an option to reschedule or have the service done later today." I told her I wanted neither - that I should have been called earlier if they were running that far behind. This type of delay in services is unacceptable without notifying the client earlier. I had scheduled my day to be home during the time ARS had told me they would be there. I have plans later in the day and do not think it appropriate that I have to schedule another day without ARS informing me earlier in the day. I do not mind when there is a short delay but 3 hours is unacceptable. I have used this company for years but will now consult Angies List to find a company which provides better service.

We used them on maintenance agreement, and if something breaks then we use them to replace. We have used them for a number of things, and maintenance was a part of it. We have used them in our old house, and brought them here to install the heating & air conditioning unit. They will be out a week from today to do the air conditioning check-up.

I’ve used them for about 10 years. They purchased the heating and cooling company which I liked very much. They have maintained the quality which is very good. I had a lot of problems with the units and they fixed them all and it was still under warranty. It was a 10 year warranty that I got so this is the last year in fact. I was very happy as they continued to honor the warranty from the company I had bought. There was one guy who was trying to sell me something, but I don't want to penalize them for that. I would continue to use them in the future.

Very well. The employee called before arriving at my condo and arrived on-time. He was efficient and neat and advised me of all work performed and the condition of my furnace.

They bought the company that I was using before, Air Troll, but it seems that they kept the same people and I am getting the same service. They haven?t done anything that would make me want to change. They let me know when parts are getting worn and might need replacing soon and they tell me what to watch out for. I like that they didn't change their price when they switched the company over.

Excellent service, would recommend.

ARS and Bradford-White replaced the defective heater and gave me a 6 year replacement warranty for $60 plus the cost of installation. I was delighted. I had expected a pro rated replacement cost that would cover only a small percentage of thecost of the new heater. The plumber was very careful and courteous. Overall, an A+ experience.

The service was quick, complete, and clean. Plumber arrived on time. He wore shoe covers and was very considerate of leaving a mess. There was a need for additional minor work after the estimate and he asked for approval before doing the additional work.

We have always been very pleased with ARS. They are always on time, are very neat and leave everything in good shape. We have used them so long, that we have had the same service rep come sometimes and they always tell us they have worked on our system before.

Overall, I think they did a great job. No complaints.

We were pleased with them. We have a service contract with them. They are prompt and they provide feedback if they are going to be late so we are not just waiting for them.

Came in - did their work - not very talkative but answered questions. very professional - cleaned up.

Representative arrived on time for service call, gave quote to repair or replace. Selected replacement. Crew arrived to install. Furnaces completed. AC must wait until ice thaws.

Called another company to perform work.

They did a fine job. They were very courteous and timely, and wore shoe covers in and out of the house. They were satisfactory. They have done the yearly maintenance for the heat pump and also serviced our water heater. They replaced a heating element, and part of that was under warranty. We have a yearly contract where they come out to do the heat pump in the summer. We have had a contract with them for the last couple of years. I would recommend them and would use them again in the future.

Great, very nice. I really liked that I did not receive any pressure to buy two new heat pumps.

Repairs estimated 1300.00 advised to replace. Similar furnace possible to replaced same day - another would take another day to complete.

CAME OUT ON 2-8-11 FOUND THE FURNACE WAS BURNT UP SHOWED ME ALL THE BAD PARTS INSTALLED NEW FURNACE 2-9-11 GREAT PEOPLE TO WORK WITH VERY HAPPY WITH THE WORK AND THE ALL THE PEOPLE I CAME IN CONTACT WITH