ARS / Rescue Rooter Indiana

CAME OUT AND REDID DRAINS BECAUSE THEY HAD DONE MY DRAINS 3 MONTHS AGO AND THEY WERE UNDER WARRANTY FOR 6MO.

FEEL LIKE I WAS GREATLY OVERCHARGED . THEY SAID THEY LEFT 2 CANS OF SOMETHING TO USE IN THE TOILET, ONLY HAD 1/2 CAN. WHEN CALLED OFFICE, RECEPTIONIST WAS VERY RUDE

THE TECHNICIAN SNAKED THE DRAINS AND TOLD ME THE PROBLEM WAS CORRECTED. I PAID HIM $145.00. WHEN I CAME HOME 3 HOURS LATER, ALL 3 DRAINS HAD DISCHARGED WATER ALL OVER THE GARAGE FLOOR. I CALLED THEM BACK AND THEY USED A MORE POWERFUL CABLE, TOLD ME IT WAS PROBABLY SOME OTHER KIND OF PROBLEM , THAT SOMEONE ELSE WOULD COME OUT IN THE MORNING AND WOULD I PLEASE PAY HIM ANOTHER $125 FOR THE SECOND VISIT, I WAS FLOORED! I PAID HIM BUT TOLD HIM I WOULD NOT PAY THE MAN IN THE MORNING. HE SAID HE WOULD LOOK AT IT AS A "WARRANTY CALL". THE OTHER PLUMBER THAT CAME OUT SAID THE PROBLEM IS ON THE OUTSIDE OF THE DRAIN AND IT COULD BE CAPPED OR CLOSED OFF ON THE OUTSIDE. I SUGGESTED THE ORIGINAL TECHNICIAN COULD HAVE SAVED ME $270. NO OFFER HAS BEEN MADE TO MAKE RESTITUTION FOR YESTERDAY. I WILL NEVER USE THEM AGAIN.

MEMBER CALLED FOR A PROBLEM WITH HOT WATER HEATER. SP SAID IT NEEDED REPLACED, LEFT FOR SHOP TO PICK UP NEW ONE. MEMBER DECIDED NOT TO HAVE WORK DONE AND CALLED TO CANCEL. NOTE ON INVOICE SAID THAT CANCELLATION WAS "WHILE IN ROUTE BACK TO SHOP".

JERRY WAS EXTREMELY COURTEOUS AND PROFESSIONAL. HE KEPT IN TOUCH WITH ME VIA PHONE TO LET ME KNOW WHEN HE WOULD BE THERE AND THEN CALLED ME AT WORK TO LET ME KNOW STATUS OF THE JOB. HE FIXED ANOTHER PROBLEM HE FOUND THE SEWER LINE FOR NO EXTRA COST.

DID NOT SHOW UP FOR THE SERVICE CALL

THEY SENT SOMEONE OUT VERY QUICKLY. HE OFFERED ME THE OPTION OF CLEANING THE DRAIN THROUGH THE TOILET OR GOING THROUGH THE ROOF VENT. I CHOSE THE ROOF BECAUSE THAT WOULD BE LESS MESSY, BUT MORE EXPENSIVE. HE HAD TO COME BACK WITH A SUPERVISOR. THEY RAN A LINE THROUGH THE ROOF VENT & REMOVED SEVERAL TREE ROOTS THAT WERE BLOCKING THE LINE. MR. LEWIS (THE SUPERVISOR) SUGGESTED THAT I HAVE A LINE INSTALLED IN THE CRAWLSPACE TO COME OUT IN FRONT OF MY HOUSE, BECAUSE IT WOULD BE CHEAPER & MORE EFFECTIVE TO CLEAN THROUGH SUCH A LINE IN THE FUTURE. TWO WEEKS LATER, I WENT INTO THE CRAWLSPACE TO SEE IF I COULD TELL WHERE THE ROOTS HAD ENTERED THE PIPE, AND FOUND AN EXISTING LINE GOING TO THE FRONT & IT HAD BEEN SIMPLY COVERED BY 6 INCHES OF DIRT. I THEN CALLED MR. LEWIS & TOLD HIM I FELT I COULD HAVE SAVED $200 IF HE WOULD HAVE CHECKED THE CRAWLSPACE AN EXISTING LINE. HE AGREED, CAME RIGHT OUT, RAN THE LINE FOR FREE & PROVIDED ME WITH A 6 MONTH WARRANTY.

I CALLED AND THEY WERE AT MY HOUSE WITHIN AN HOUR. THE PLUMBER WAS NOTHING BUT PROFESSIONAL. I WILL NOT HESITATE TO USE THEM AGAIN.

CAME OUT AS A FOLLOW-UP TO ANOTHER PLUMBER WHO DID NOT REPAIR THE PROBLEM CORRECTLY.

TECHNICIAN WAS VERY PROFESSIONAL, ALSO REMOVED CONCRETE PAD THAT WASNT INCLUDED IN CONTRACT, WAS VERY NICE TO MY CHILDREN, THEY WERE VERY GOOD ABOUT GIVING US A FINANCING OPTION, THEY WENT ABOVE AND BEYOND THE CALL OF DUTY.

I CALLED WITH A FLOODED BATHROOM AND THEY SAID THEY WOULD ONLY DO COMMERCIAL EMERGENCIES.

THEY ARE MORE COORPERATIVE WITH MY WORK SCHEDULE. BUT THE GUY CAME A DAY EARLY. LUCKILY I WAS HOME. HE DID TRY TO SELL ME A NEW DISPOSAL BUT HE WAS NOT OBNOXIOUS ABOUT IT.

HAD A VERY POSITIVE EXPERIENCE. OUTSTANDING

NOT PROMPT ON RETURNING CALLS. NO SHOW AND VERY PRICEY.

WE WERE VERY PLEASED WITH THE SERVICE AND FRIENDLINESS OF THE WORKERS.

TOILET WAS STILL BROKEN AFTER THEY FIXED IT, THEY CAME OUT AGAIN AND SAID I NEEDED A NEW TOILET AND WATER SOFTENER.

CALLED ON FRIDAY AT 11:30 AND SAID THEY WOULD BE THERE BEFORE 5. THEY CAME AFTER 5 AND WANTED TIME & 1/2 PAY. I REFUSED AND MADE ANOTHER APPOINTMENT FOR FIRST THING MONDAY. THEY FINALLY CAME AT 9:00 AND I WAS ALREADY LATE FOR WORK. THEY DIDNT HAVE THE PART I NEEDED SO I TOLD THEM TO GO AWAY.

THE GUY WHO ACTUALLY DID THE WORK (NAMED PAT, I THINK) WAS GREAT.

EVERYTHING WAS TERRIFIC, DRESSED NICE AND REALLY PLEASANT, WOULD SAY THAT THE PRICING WAS GREAT!!!

WE ARE EXTREMELY PLEASED WITH OUR NEW UNIT. WE NOW HAVE A NICELY COOLED FAMILY ROOM WHICH WAS UNBEARABLE IN THE PAST.

DID A GOOD JOB UNTIL THEY WERE TO COME BACK TO FOLLOW UP. HAD FIRED ALL THREE PEOPLE WHO DID THE JOB.

FALSE PROMISED AND MISREPRESENTED EXTENT OF WARRANTY. FAILED TO SAY THEY HAD TO DO ALL SERVICE ON A CONTRACT @175/YR.

WE HAD GOTTEN A LOWER QUOTE FROM ANOTHER CO AND THEY MATCHED IT. THEY ALSO TRADED OUT OUR SYSTEM FOR A MORE EXPENSIVE ONE AT NO OTHER CHARGE BECAUSE WE HAD A SMALL PROBLEM. WHEN THIS OCCURRED THEY CAME OUT PROMPTLY. THE ONLY NEGATIVE WAS THAT THE OWNER WASNT AS PLEASANT AS THE EMPLOYEES. IT COULD HAVE BEEN A BAD DAY FOR HIM THOUGH. OVERALL I WAS VERY VERY PLEASED THEY WERE VERY COOPERATIVE AND WONDERFUL AT WORKING WITH US AND WORKING VERY THOROUGHLY.

HIGH PRESSURE, VERY OVERBEARING. HIGHEST BIDS RECEIVED, ONLY CO. THAT COULD PUT AIR EXCHANGER WHERE IT WAS.

ARRIVED FOUR HOURS LATE WITHOUT APOLOGIZING. ARRIVED AT 9:00 PM.