ARS / Rescue Rooter Indiana

THEY WERE GREAT, ON-TIME AND VERY PLEASANT. I WILL USE THEM AGAIN.

ALTHOUGH THE FIRST PLUMBER (WHO WAS NEW) DID NOT DO THE JOB PROPERLY, MODERN SENT AN EXPERIENCED PLUMBER OUT AS SOON AS WE CALLED. THEY WERE VERY CONCERNED ABOUT TAKING CARE OF THE PROBLEM-NO CHARGE OF COURSE. THE SECOND PLUMBER WAS EXTREMELY EFFICIENT AND KNOWLEDGEABLE. I WOULD CALL THEM AGAIN.

LEFT GREASE ON FLOOR , DRYER AND WALL. THEY FIXED THE LEAKS THOUGH.

INSTALLATION CREW SEPARATE FROM DIAGNOSTIC CREW-PROBLEM WITH NEW FURNACE NOT RESOLVED UNTIL SENIOR TECHNICIAN ASSIGNED TO REPAIR.

THE REPLACEMENT PART WOULD HAVE COST $450, TECHNICIAN RECOMMENDED READJUSTING VALVE. VERY INFORMATIVE, EXPLAINED MY OPTIONS CLEARLY. VERY PLEASED!!

WE WERE VERY IMPRESSED THAT THERE WAS NO EXTRA CHARGE FOR THE SERVICE CALL ON SUNDAY. THEY CAME OUT WITH AN HOUR AFTER OUR PHONE CALL ON A SUNDAY.

THEY CAME OUT WHEN NO ONE ELSE WOULD. WE THINK THEY ARE GREAT!

I WAS TOTALLY DISGUSTED WITH THE RUN AROUND THEY GAVE US AFTER THEY DISCOVERED IT WAS GOING TO BE A MESSY JOB INSTEAD OF JUST CLEANING THE DRAIN.

TIM THE REPRESENTATIVE WAS COURTEOUS, KNOWLEDGEABLE, AND DID A GOOD JOB

MY TOILET GOT BETTER ATTENTION THAN I HAVE TRYING TO SOLVE A HEALTH PROBLEM! I AM SO THANKFUL!

HEAT QUIT THE DAY AFTER CHRISTMAS AND THEY HAD TO SHUT THE HEAT OFF. HAD GUESTS INCLUDING A SMALL CHILD. TRIED CALLING SEVERAL COMPANIES WHO MADE EXCUSES AND WOULDNT COME OUT. ARS CAME OUT AND THEY DIDNT TRY TO TALK THEM INTO PARTS THAT THAT DIDNT NEED. FIXED ONLY WHAT NEEDED TO BE FIXED. VERY APPRECIATIVE OF THE SERVICE MAN AND HIS KINDNESS. WILL USE AGAIN.

IT WAS AN EMERGENCY SITUATION BECAUSE THE FURNACE WAS LEAKING SO BAD FROM UNDERNEATH IT THAT I HAD TO KEEP PUTTING BATH TOWELS ON THE FLOOR EVERY 15 MIN. TO KEEP THE WATER SOAKED UP. I HAD TO CALL THEM OUT AN A SATURDAY MORNING (WHICH COST $95 EXTRA) PLUS $25 LABOR PER HALF-HOUR OF WORK. THANKFULLY, IT WAS A SMALL REPAIR, AND TOOK ONLY 15-20 MINUTES. ALSO, THE REPAIRMAN ARRIVED AN HOUR EARLIER THAN EXPECTED, WHICH WAS GREAT, SO I HAD THE REST OF THE DAY TO TAKE CARE OF MY ERRANDS, WITHOUT HAVING TO WAIT AROUND FOR HOURS FOR THEM TO SHOW UP.

THE INSTALLATION WAS POOR AND RESULTED IN PLUMBING PROBLEMS. THEY LEFT A HOLE IN THE FLOOR. A TERRIBLE SERVICE EXPERIENCE.

THEY ARE JUST GREAT! ROSS, ONE OF THE SERVICEMEN, IS EXTREMELY NICE TO DEAL WITH!! SEEMS TO BE ABLE TO FIX THINGS NO ONE ELSE CAN!

VERY BUSINESS LIKE AND DID EVERYTHING THEY WERE TO DO. HE TOOK IT UPON HIMSELF TO SWITCH THE SUMP PUMP TO A MORE ECONOMICAL LOCATION- MEMBER APPRECIATED THIS GREATLY!

WORKED WITH ME TO DETERMINE WHAT TYPE OF HUMIDIFIERS WOULD BE BEST AND WHERE TO INSTALL THEM.

VERY NICE WORKMEN. CLEAN AND COURTEOUS. THEY CALLED EARLY IN THE MORNING TO LET US KNOW THEY WERE RUNNING A LITTLE LATE. I REALLY APPRECIATED THAT.

FIRST DIAGNOSIS WAS INCORRECT. HAD TO COME BACK. BILLED FOR BOTH CALLS EVEN THOUGH THE FIRST TIME DIDN'T FIX THE PROBLEM

MEMBER FELT TECHNICIAN WAS TRYING TO SELL HER SOMETHING SHE DIDNT NEED AND HAS COMPLAINED TO THE COMPANY ABOUT THE HIGH PRESSURE SALES TACTICS USED.

TOOK ANOTHER CO. THREE TIMES TO TRY TO FIND PROBLEM, BUT THEY COULD, AFTER ONE VISIT. VERY PROFESSIONAL,

SERVICE MAN WAS CLEAN, PROFESSIONAL AND THOROUGH

WOULD NOT RECOMMEND TO ANYONE DUE TO THEIR LACK OF PROFESSIONALISM AND COURTESY TO THEIR CUSTOMERS.

CAME OUT ON SUNDAY AND A COUPLE OF EVENINGS FOR FOLLOW-UP. VERY PLEASANT. WORKED WITH ME FOR CONVENIENT TIMES. NO HASSLE ABOUT WORK UNDER WARRANTY

VERY PUSHY SALESMAN. WHEN I CALLED TO TELL THEM I DIDNT WANT THE TO DO THE WORK, THE MAN WAS RUDE.

ANYONE WHO SAVES ME THAT MUCH MONEY, IS A FRIEND FOR LIFE!