ARS / Rescue Rooter Indiana

I GOT THREE BIDS. I HIRED AIR-TROL BECAUSE THEY WERE ON TIME, MORE PROFESSIONAL AND COMPETITIVELY PRICED. BEFORE I GOT THE NEW FURNACE I WAS HAVING A TOUGH TIME WITH ALLERGIES. ALL THOSE SYMPTOMS ARE GONE NOW!

REPLACED CAPASSITOR, COMPRESSOR, AND GENERAL TUNE UP. THIS WAS AN EMERGENCY CALL ON A VERY HOT DAY. THEY WERE VERY PROMPT AND COURTEOUS. THEY SENT ONE OF THEIR BEST TECHS OUT TO DO THE WORK. HE WAS VERY GOOD. I WAS VERY PLEASED.

DID A GOOD JOB, CAME WHEN HE SAID HE WOULD. CHARGE WAS FOR 5 POUNDS OF FREON W/ $25 DISCOUNT.

WE WILL ASK FOR A REBATE ON THE SERVICE MAINTENANCE AGREEMENT, AS WE WILL NOT BE USING THEM AGAIN. IN THE PAST , THEY WOULD SHOW UP EARLY TO THE HOME AND THEN LEAVE BECAUSE WE WERE NOT THERE, EVEN THOUGH WE TOLD THEM WE WOULD NOT BE AT HOME TILL THE PRE-ARRANGED SERVICE TIME

MY HEAT PUMP WENT OUT ON A VERY HOT DAY AND ARS WAS MY FOURTH FIRM CALLED AND THE ONLY ONE THAT COULD PERFORM A SERVICE CALL THE NEXT DAY, WHICH WAS GOOD. THE SERVICE MAN QUICKLY TESTED THE COMPRESSOR AND DETERMINED IT WAS BAD. WITHOUT EXAMINING THE REST OF THE SYSTEM, HE PROVIDED A QUOTE THAT WAS EXTREMELY HIGH TO REPLACE MY UNIT. I BELIEVE THIS WAS BECAUSE THEY WERE BUSY AND I WAS STUCK WITH NO COOLING. I REJECTED THEIR PROPOSAL AND THE NEXT DAY ACCEPTED ANOTHER PROPOSAL TO INSTALL THE SAME UNIT FOR OVER $1000 LESS.

I DID NOT COMPARE THE COST. THEY MUST BE COMPETITIVE.

VERY GOOD SERVICE. THE TECH WAS WONDERFUL. HE ALSO CHECKED THE SUMP PUMP AND GARAGE BECAUSE OF STANDING WATER.

IT TOOK OVER AN HOUR. WHICH IS FINE WE HAD ANOTHER QUOTE $200.

THEY WERE VERY COURTEOUS. I FELT VERY CONFIDENT IN THE WORK & THE SERVICE PROVIDED. THEY ALSO GAVE ME A 1 YEAR SERVICE FOR MY A/C AS WELL FOR A LITTLE BIT EXTRA IN PRICE. I WAS VERY HAPPY WITH THEM!!

VERY REASONABLE FOR 2 LARGE HEATERS; ALSO DO MAINTENANCE

VERY PLEASED WITH THE EXPERIENCE. NOT A FUN JOB TO HAVE DONE, BUT THEY DID IT WELL

THEIR SERVICE HAS GONE COMPLETELY DOWNHILL SINCE THE MERGER. I HAD A SERVICE CONTRACT WITH MODERN FOR THE LAST COUPLE OF YEARS. THE OTHER DAY WHEN THEIR TECHNICIAN CAME OUT FOR THE SERVICE HE DIDNT BRING ANY FURNACE FILTERS EVEN THOUGH I'D CALLED AND TOLD THEM TO REMEMBER TO DO THAT. IT TOOK A COUPLE OF CALLS AND THREE DAYS BEFORE IT WAS TAKEN CARE OF.

THEY COULD NOT FIND A LEAK. BUT DON ADDED A COLORED DIE THEN CAME BACK AT NIGHT WEARING YELLOW GLASSES. HE LOCATED IT AND ADDED AN SEALANT.

ANSWERED ALL MY QUESTIONS. VERY PROFESSIONAL.

MY MAIN COMPLAINT IS THAT THEY CHANGED THEIR CHARGE AFTER THEY WERE HERE AND PART WAY DONE WITH THE JOB. THEY HAD SAID OVER THE PHONE THAT THEY WOULD CHARGE THE ADVERTISED SPECIAL FOR EACH OF OUR 2 AC UNITS BUT WOULD ONLY ACCEPT THE COUPON FOR ONE AFTER THEY WERE HERE. A COUPLE OF YEARS AGO, I HAD TROUBLE WITH THEM REFUNDING MONEY FOR A COUPON. ALSO, THEY DID NOT CALL ME AT WORK WHEN THEY WERE COMING EVEN THOUGH I CALLED BACK WITH A SPECIAL REQUEST FOR THIS.

THEY LOST RECORD OF OUR APPOINTMENT, BUT MORE THAN MADE UP FOR IT. THEY WENT ABOVE AND BEYOND TO REMEDY THE SITUATION. THEY ARE VERY COURTEOUS.

PHONE STAFF WAS COURTEOUS AND RESPONSIVE. RICKEY PIPKIN, THEIR SERVICE TECHNICIAN WAS PROFESSIONAL AND HELPFUL WHILE PROVIDING SOUND AND COST SAVING ADVICE. I WOULD USE ARS AGAIN.

TRIED TO CHARGE ME FOR THE CALL DESPITE THE FACT THAT I HAVE A CONTRACT WITH THEM.

THEY DID A GREAT JOB. THEY CAME BACK AND FIXED A PROBLEM IMMEDIATELY. THEY ALSO PUT A LINER IN THE CHIMNEY. WE CALLED THEM ON FRIDAY MORNING AT 9:30 AND I HAD AN ESTIMATE BY NOON.

THEY WERE HERE VERY QUICKLY. GREAT RESPONSIVENESS.

MY ONLY COMPLAINT IS THAT I FORGOT TO GIVE THEM MY COUPON BEFORE THE SERVICE, AND THEY WOULD NOT ACCEPT AFTER THE JOB WAS COMPLETED.

WE DREADED THE REMODEL, BUT ARS WAS WONDERFUL. THEY KEPT THINGS CLEAN, AND THEIR QUALITY OF WORK WAS FANTASTIC. IF WE NEED ANYTHING ELSE, THEY ARE THE FIRST AND ONLY PEOPLE WE WOULD CALL.

THEY SEEM LIKE THEY KNOW WHAT THEY ARE DOING AND THEIR PRICES ARE GOOD. THEY ARE ALSO VERY RESPONSIVE IN GETTING OUT TO ME.

THEY WERE VERY PROFESSIONAL AND I AM VERY SATISFIED WITH THEIR WORK.

THEY PUNCTURED A HOLE IN OUR CEILING BUT THEY GOT IT FIXED. I WAS SHOCKED THAT I HAD TO PAY FOR THE REPAIR BECAUSE THE HOLE WAS NOT UP TO CODE.