ARS / Rescue Rooter Indiana

ALL EMPLOYEES EXTREMELY HELPFUL AND VERY PROFESSIONAL AND KNOWLEDGEABLE, PARTICULARLY BOONE COX. INTEGRITY SHOULD BE IN THEIR NAME.

THEY DELAYED THE WORK TO BE DONE ON A HOUSE THAT WAS BEING PREPARED TO PUT ON THE MARKET. THEY WERENT UP FRONT ABOUT THE REPAIRS THEY COULD DO. THE SCHEDULING WAS AWFUL AND CONSEQUENTLY THE HOUSE IS STILL ON THE MARKET. I WAS REALLY DISAPPOINTED.

SALES PERSON (BOB LUX) AND THE INSTALLERS (ALAN SHEPHERD & ASSOCIATE) PROVIDED EXCELLENT, PROFESSIONAL SERVICE IN EVERY RESPECT. I DEALT WITH MODERN HEATING PRIOR TO THEIR MERGER WITH ARS AND CONSISTENTLY HAD GOOD SERVICE. THERE MERGER WITH ARS APPEARS TO HAVE ENHANCED AN ALREADY GOOD COMPANY. I WILL CERTAINLY USE THIS COMPANY IN THE FUTURE.

THE WORK HAD BEEN FINE, BUT THE NEW MAINTENANCE AGREEMENT IS NOT WHAT WAS AGREED UPON BEFORE THE MERGER. I CAN OF COURSE GET ALL OF THE SERVICES AS BEFORE STARTED, BUT AT AN ADDITIONAL CHARGE. BUT IT SEEMS THAT SINCE THEY DO NOT SCHEDULE, IT IS HARD TO GET THE INFORMATION OVER TO THE ACTUAL SERVICE MEN. IT IS CONCERNING TO ME.

I RENEWED MY SERVICE CONTRACT. I WOULD HAVE GIVEN THEM ALL "AS" WHEN THEY WERE MODERN HEATING AND COOLING. WHEN ARS BOUGHT THEM, IT SEEMED LIKE THEY SERVICE AND CUSTOMER CARE SERIOUSLY HAS DECLINED.

THEY CAME OUT THE DAY OF THE CALL. I DID NOT NEED THEM TO BUT THEY DID AND THATS GOOD SERVICE. THEIR SERVICE WAS ONLY CHARGED $39. I HAVE HIRED MORE EXPENSIVE PLUMBERS.

THEY INSTALLED A/C ON SATURDAY AND HAD TO RE-INSTALL IT SUNDAY. THEY WOULDNT COME OUT TO REPAIR THE INSTALLATION UNTIL SHE INSISTED - THEY WERENT GOING TO COME OUT UNTIL MONDAY.

THEYRE TERRIBLY OVER-PRICED. THEY TOLD ME I WAS COVERED UNDER WARRANTY AND THEN WANTED TO CHARGE ME FOR THE REPAIR.

WOULD NOT HONOR A COUPON, SAID THIS WASNT CONSIDERED A SERVICE. I HAD PLANS FOR THAT EVENING SO I CALLED AND THEY SAID HE WAS ON HIS WAY. HE SHOWED UP 30 MINUTES LATER. IM NOT SURE ABOUT THE QUALITY OF HIS WORK BUT HE DID NOT INSTILL CONFIDENCE.

I FELT LIKE I WAS TAKEN ADVANTAGE OF...THEY ARE NOT RELIABLE AND INCONSISTENT IN PRICING. THEYVE COME TO MY HOME TWICE NOW AND THE PIPE HASNT BEEN FIXED. THEY THINK I SHOULD BUY A NEW PIPE, BUT IT ONLY NEEDS CLEANED OUT. THEY ACTUALLY MADE THE LEAK WORSE. IVE USED THEM FOR YEARS AND RECENTLY THEIR SERVICE HAS DETERIORATED.

THIS IS A LOCALLY OWNED COMPANY THAT IS VERY HONEST, PROFESSIONAL AND FRIENDLY. HIGHLY RECOMMENDED!

WE HAD A MAJOR PLUGGED UP SINK IN THE KITCHEN THAT TIED UP THE DISHWASHER, DISPOSAL, EVERYTHING! IN THE MIDDLE OF THE EVENING, AT 8:10PM, THEY CAME RIGHT OUT, GOT THE JOB DONE, AND LEFT BY 8:30. THEY CAME RIGHT OUT WITHIN AN HOUR OF MY CALL AND RESOLVED OUR PROBLEM! THEY ARE GREAT, VERY PROMPT AND I HIGHLY RECOMMEND.

WERE ABLE TO USE COUPON AND THEY DID A GOOD JOB! CLEAN UP WAS EXCELLENT WHICH WAS GREAT BECAUSE IT WAS A MESSY JOB!

THEY GAVE ME A FREE ESTIMATE AND ADVISED THAT I COULD REPLACE A $1200 PART OR JUST GET A NEW AC UNIT FOR $1800. I WILL HAVE A LONGER WARRANTY, TOO. (SEARS DIAGNOSED FOR MY NEED FOR A $1200 PART FOR $85)

SINCE THEY MERGED THEY HAVE TRIED TO SELL US THINGS THAT WE DONT NEED.

SERVICE TECH CALLED US OUTSIDE TO SEE THE WHOLE BLADE OF THE A/C HAD BEEN BENT. WE HAD NOT BEEN HAVING ANY PROBLEMS WITH THE UNIT AND THIS WOULD HAVE CAUSED MAJOR DAMAGE. TECHNICIAN SAID A KID MUST HAVE STUCK SOMETHING IN THERE BUT WE LIVE IN A NEIGHBORHOOD WITH ALL OLDER PEOPLE AND NO KIDS. THE TECHNICIAN THEN GOT MAD AND SAID WE WERE ACCUSING HIM OF SOMETHING. HE LEFT WITH THE TOP OFF AND PARTS ALL OVER THE PLACE. WE CALLED THE COMPANY TO EXPLAIN AND A MANAGER WAS SUPPOSED TO CALL US BACK BUT NEVER DID.

IVE USED THEM FOR YEARS BUT RECENTLY HAVE NOTICED THAT THE LEVEL OF SERVICE IS GOING DOWN

HE UNCLOGGED OUR GARBAGE DISPOSAL. IT TOOK LESS THAN 10 MINUTES AND WE WERE CHARGED $130.00. I THEN ASKED HIM SINCE IT DIDN''T TAKE HIM THE FULL HOUR THAT THEY CHARGE FOR MINIMALLY, COULD HE TAKE A LOOK AT A OUTDOOR HOSE FAUCET (NOT FIX, JUST LOOK AT AND GIVE ESTIMATE ON COST TO REPAIR). HE SAID NO, THAT WOULD BE A WHOLE OTHER JOB AND HE''D HAVE TO CHARGE ME SEPARATELY.

WE WERE WITHOUT AIR CONDITIONING IN JULY AND THEY WERE ONLY ONE OF 5 ANGIE''S LIST SERVICE PROVIDERS WHO COULD GET A SALES PERSON OUT SAME DAY, IN 2 HOURS TO SELL US A NEW HEAT PUMP, AND THEN THEY GOT IT INSTALLED ON THE SATURDAY OF THE 4TH OF JULY WEEKEND.

THE ONLY GOOD THING ABOUT THIS COMPANY IS THAT THERE IS ALWAYS SOMEBODY ANSWERING THE PHONE. THERE PRICES ARE EXTREMELLY HIGH (~$110HOUR. AS THE TECHNICAN MAKE OF SALE, THEY CHARGE AS MUCH AS POSSIBLE. LACK OF ORGANIZATION RESULTED IN DISPATCHING A TECH, TO DO THE SAME JOB SECOND TIME.

EXCEPTIONAL SERVICE/CAME OUT PROMPTLY THE DAY BEFORE THE 4TH FOR A REPAIR. MEMBER IS VERY IMPRESSED!

I FELT VERY COMFORTABLE WITH THE PLUMBER THEY SENT OUT TO PUT OUR WATER HEATER IN. HE WAS VERY EXPERIENCED AND COMPETENT.

I FELT VERY COMFORTABLE WITH THE PLUMBER. HE WAS VERY COMPETENT AND KNOWLEDGEABLE. HE WAS VERY RECEPTIVE TO QUESTIONS. GOOD AT EXPLAINING THE PROCESS. VERY PATIENT.

IT IS AN ELECTRICAL PROBLEM. HE GOT IT WORKING WITH A 40 AMP BREAKER BUT ADVISED TO GET AN ELECTRICIAN. THIS WAS A QUICK FIX SO WE COULD STAY COOL BUT WE HAD TO SACRIFICE SOME INDOOR LIGHTING DUE TO USING UP BREAKERS. NO CHARGE FOR THIS SERVICE CALL DUE BEING BRAND NEW AND UNDER WARRANTY.

I THOUGHT THE TECH WAS VERY GOOD AND VERY THOROUGH. HES HERE WHEN HES SUPPOSED TO BE HERE. IM PICKY AND APPRECIATE GOOD SERVICE