ARS / Rescue Rooter Indiana

IT WAS $1000 FOR A NEW COMPRESSOR OR A NEW UNIT. THE SALESPERSON LEFT OUR HOUSE AROUND 11 AM,AND THE INSTALLATION CREW ARRIVED AT 1:30. WE WERE INSTALLED AND COOLING BY 4:30. WE HAVE BEEN WITH THEM FOR OVER 15 YEARS, AND HAVE ALWAYS HAD GOOD SERVICE, PROFESSIONAL PERSONNEL, COURTEOUS AND KNOWLEDGEABLE.

THEY CAME OUT TO DO THE REPAIR, I ALSO HAVE A SERVICE CONTRACT WITH THEM. THEY WERE HERE FOR ABOUT 10 MINUTES AND ALL THEY HAD TO DO WAS LOOSEN A PIPE AND BLOW IT OUT BECAUSE IT WAS CLOGGED. I HAVE USED THEM FOR YEARS BEFORE ARS BOUGHT THEM AND WAS ALWAYS VERY PLEASED. THE GENTLEMAN THAT WAS HERE WAS A VERY NICE GUY, HE WAS GREAT! THE PRICE WAS EXORBITANT FOR THE WORK DONE, IT WAS RIDICULOUS. HE EVEN APOLOGIZED FOR WHAT HE HAD TO CHARGE ME FOR SUCH A SIMPLE REPAIR. I ALSO HAD PROBLEMS WITH A NEW UNIT THEY INSTALLED BECAUSE IT KEPT BLOWING A FUSE AND WOULD STOP WORKING. THEY HAD TO SEND A TECH OUT AT LEAST 5 TIMES, AND THEN THEY FINALLY HAD A TECH STAY FOR A COUPLE OF DAYS AND DO A COMPLETE HAUL OVER TO REPAIR IMPROPER WORK BY THEIR OTHER TECHNICIANS. THEY WANTED TO CHARGE ME FOR THAT TOO, BUT IT WAS STILL UNDER WARRANTY. I TOLD THEM THAT AND THEY DIDN'T CHARGE ME. THEIR TECHS HAD MADE A LOT OF MISTAKES AND IT TOOK THEIR SENIOR GUY SEVERAL DAYS TO FIX THE PROBLEM. THEY HAVE MADE RIGHT.

THE PREPAID MAINTENENCE IS GOOD TO GET, THEY DO MAKE REMEMDER PHONE CALLS IF YOU DON'T GET THEM PHONED FOR THE MAINTENCE OF FURNACE (BEFORE WINTER) AND AIR CONDITIONER (BEFORE SUMMER).

VERY HAPPY WITH COMPANY AND SERVICE! CHIP, ONE OF THE MANAGERS, IS A GREAT GUY AND EASY TO WORK WITH. THE PRV (PRESSURE RELEASE VALVE) DID NEED SOME TWEAKING AND HE SENT OVER A VERY QUALIFIED TECH IMMEDIATELY.

SAVED $25 WITH THE ANGIES LIST COUPON. WE HAVE HAD THIS COMPANY BEFORE. THEY ARE VERY COMPETITIVE IN PRICING.

WAS BY FAR THE QUICKEST TO CALL ME BACK TO SET UP AN APPT. THEY WORKED AROUND MY SCHEDULED.

I SPOKE WITH THE PERSON WHOM DOES THE SCHEDULING AND I MENTIONED THAT THERE WAS A $25 OFF SERVICE CALL COUPON THROUGH ANGIES LIST. SHE SAID I COULD NOT USE IT SINCE THERE IS NOTHING WRONG WITH MY AIR CONDITIONER. IF THEY ARE GOING TO HAVE A COUPON THEN THEY SHOULD HONOR IT. IF THEY ARE GOING TO HAVE RESTRICTIONS THEN THEY SHOULD HAVE THOSE PRINTED.

DAVID WHITE WAS THE TECHNICIAN. HE WAS PROFESSIONAL AND CLEARLY SHOWED US AND EXPLAINED TO US THE A/C PROBLEM WE WERE HAVING. WE WERE IMPRESSED WITH HIM. THE DAY OF THE REPAIR WE HAD PLANS DUE TO MY HUSBAND'S BIRTHDAY. ARS WORKED WITH US TO GET TO THE HOUSE AND MAKE THE REPAIRS WITHOUT RUINING THE BIRTHDAY PLANS!

THE PLUMBER OVERFLOWED THE TOILET IN MY STUDIO AND I HAD TO TELL HIM TO SHUT THE WATER OFF, WHILE HE JUST STOOD THERE. HE GAVE ME A $250 ESTIMATE ON GUTTING THE ENTIRE TOILET, BUT HE SAID HE DIDNT KNOW WHAT WAS WRONG WITH THE TOILET. AFTER A HEATED CONVERSATION WITH THE SERVICE MANAGER HE AGREED TO HAVE SERVICE MASTER COME OUT TO EXTRACT THE WATER AT THEIR EXPENSE.

COMPANY PERFORMANCE IS EXCELLENT. I USE THIS COMPANY FOR MOST HOME REPAIRS.

ONCE YOU GET THROUGH THE FRONT DESK AND ALL OF THEIR PROBLEMS, THE TECHNICIANS ARE ACTUALLY VERY GOOD. IT WAS DIFFICULT TO GET ANYTHING DONE WITH THEIR OFFICE.

BOB COLLINS WAS THE MAN DOING THE WORK. HIGHLY RECOMMENDED.

THIS COMPANY DID NOT FOLLOW CERTAIN SAFETY PROTOCOL THAT WOULD HAVE MADE US LIABLE IF SOMEONE GOT HURT. THEY ALSO DAMAGED OUR NEIGHBOR'S GUTTERS AND MY OWN GUTTERS AND DOWN SPOUTS. MY CONCRETE STEPS WERE ALSO DESTROYED, AND THEY REPLACED THEM WITH A MUCH LOWER QUALITY OF CONCRETE. THE STAIRS THAT WERE RUINED CONSISTED OF FOURS STEPS THE REPLACEMENT ONLY HAD THREE STEPS, LEAVING THEM UNSAFE.

THEY HAD TO COME OUT ABOUT 3 TIMES TO FINALLY HAVE IT FIXED.

I HAVE USED THEM FOR 4 YRS. THEY EVEN OFFERED A DISCOUNT ON CLEANING THE WATER HEATER BECAUSE I AM A CUSTOMER. GOOD CLEANUP.

VERY COURTEOUS. TOOK EXTRA TIME TO CLEAN THE AIR CONDITIONER SINCE WE HAVE NEVER HAD IT SERVICED SINCE PURCHASED 8 YEARS AGO. GAVE POINTERS ON HOW TO KEEP IT CLEAN AND IN OPTIMUM WORKING ORDER. GREAT JOB!

TOOK TIME TO EXPLAIN WHAT HE WAS DOING. ADVISED OF SOME THINGS THAT WE SHOULD CORRECT TO BRING WATER HEATER TO 'CODE'. IF HE HAD COMPLETED THESE ITEMS, WOULD HAVE COST ME AN ADDITIONAL $150+. WE CAN GO TO HARDWARE STORE AND MAKE CORRECTIONS FOR LESS THAN $25. REALLY APPRECIATE THAT!

SCRATCHED MY HARDWOOD KITCHEN FLOOR AND THEY SENT A COMPANY OUT TO REPAIR IT AT NO COST TO ME. COST THEM ABOUT $500 TO REFINISH MY FLOOR.

RICKY PIPKIN WAS THE ARS REP. I WOULD DEAL WITH HIM AGAIN.

WE HAVE DONE BUSINESS WITH THEM A LONG TIME.

SERVICE TECHNICIAN CASEY DAVIS WAS VERY PROFESSIONAL AND KNOWLEDGEABLE.

DID NOT SEND ME A LICENSED PLUMBER AND I ASKED FOR THAT. THE GUY TOLD ME IM NOT A PLUMBER JUST A DRAIN CLEANER THAT KNOWS HOW TO PUT SUMP PUMPS IN,

HE DID A GREAT JOB AND TOOK EXTRA TIME TO INSURE THE JOB WAS DONE CORRECTLY. ASK FOR DAVID WHITE. HE IS CONSCIENTIOUS AND DOES A GOOD JOB.

VERY FRIENDLY. THEY PUT UP WITH MY STRANGE, CURIOUS QUESTIONS.

DOWNSPOUT FELL OFF AFTER FIRST RAIN, WOULD GIVE THEM A F FOR THE DOWN SPOUT.