ARS / Rescue Rooter Indiana

ED WAS VERY PROFESSIONAL AND ARRIVED DURING THE DESIGNATED TIME PERIOD.

ALTHOUGH THIS WAS NOT AN IMMEDIATE REPAIR NECESSITY, THE COMPANY WAS ABLE TO SEND THE SERVICE MAN WITHIN 2 HOURS. THE SERVICE MAN WAS VERY HELPFUL, SUGGESTING THAT WE WOULD SAVE MORE WITH THE SENIOR DISCOUNT THAN THE DISCOUNT OFFERED IN THE ANGIE'S LIST BOOK, AND ALSO POINTING OUT A COUPLE POSSIBLE FUTURE PROBLEMS THAT WE SHOULD WATCH. HE WAS VERY FRIENDLY AND COURTEOUS.

THE TECH TOOK THE TIME TO MAKE SURE EVERYTHING WAS WORKING CORRECTLY BEFORE HE LEFT. AT THE PRICE I PAID, I SHOULD HAVE GOTTEN SOFT MUSIC, WINE AND CHEESE!

CALLED AT 9PM AND WAS TOLD I WOULD BE CALLED IN THE MORNING (DID NOT ASK FOR EMERGENCY SERVICE, DIDN'T NEED IT). THEY CALLED AT 7AM AND TOLD ME I WOULD HAVE A PLUMBER BETWEEN 9AM AND 10AM. I WAS CALLED AGAIN AT 8:10AM AND TOLD PLUMBER WAS ON THE WAY. HE ARRIVED AT 8:40AM, LOOKED AT THE TOILET, TOLD ME THE CHARGE TO DO THE WORK, AND WAS DONE BY 9AM. QUICK, CLEAN AND VERY FRIENDLY. ALWAYS A PLEASURE TO WORK WITH ARS.

WE CALLED THEM FOR A FURNACE REPAIR, THEY CAME THE SAME DAY WE CALLED, THEY WERE VERY PROMPT. THEY FOUND THAT OUR HEAT EXCHANGER WAS CRACKED, SO WE DECIDED TO REPLACE THE FURNACE, AND THEY DID THAT THE VERY NEXT DAY. IT WAS A REALLY GOOD EXPERIENCE.

ON TIME, REASONABLY PRICED AND EVEN RECOGNIZED THAT OUR SUMP PUMP WAS NOT WORKING. THEREBY ALERTING US TO A DISASTER WAITING TO HAPPEN.

POOR. DIDN'T SPEND MUCH TIME DOING WHAT WE CALLED HIM FOR, DIDN'T FIX THE PROBLEM, TRIED TO GET US TO DO MORE EXPENSIVE WORK THAT WE DID NOT NEED, AND GAVE US THE HARD SELL FOR THE MAINTENENCE CONTRACT.

THEY SCHEDULED AN APPOINTMENT QUICKLY AND KEPT IT. EVERYONE WE DEALT WITH WAS GREAT. THEY DID THE WORK IN THE TIME STATED AND FOR THEIR ESTIMATE. SINCE THEY WERE INSTALLING A NEW FURNACE, THEY GAVE US A BREAK ON THE PRICE OF THE DUCT CLEANING AND HUMIDIFIER. WE HIGHLY RECOMMEND THEM. WE HAD NO PROBLEMS AT ALL.

IT TOOK 5 TRIPS AND 3 SERVICE TECHNICIANS TO REPAIR OUR HEAT PUMP SYSTEM, SO THAT IT NOW SEEMS TO BE OPERATING PROPERLY. ALL THE TECHNICIANS WERE VERY PROFESSIONAL AND COURTEOUS, BUT NOT ALL OF THEM WERE THOROUGH. ONLY ONE TECHNICIAN SEEMED TO BE EXPERIENCED WITH OUR SYSTEM. OUR THERMOSTAT WAS NOT WIRED PROPERLY BY ONE TECHNICIAN. ANOTHER REPLACED ONLY A PORTION OF A PART. ANOTHER DID NOT CONNECT A PART ON ANOTHER VISIT. WE HAD TO PLACE SEVERAL SERVICE CALLS ON OUR UNIT. ARS WORKED WITH US DURING OUR FRUSTRATION AND EVEN CREDITED PART OF OUR BILL. OUR SOLUTION TO AVOID FUTURE SITUATIONS LIKE THIS IS TO REQUEST THE TECHNICIAN THAT HAS A GREAT DEAL OF EXPERIENCE WITH OUR SYSTEM. HE IS EXTREMELY THOROUGH AND WAS NOT SATISFIED UNTIL HE HAD THE ENTIRE SYSTEM OPERATING PROPERLY. AS LONG AS HE IS WITH ARS, WE WILL CONTINUE TO USE THIS COMPANY. HIS NAME IS RANDY CAPSHAW.

ORIGINALLY I HAD A DISPUTE WITH THIS COMPANY ABOUT THE PRICE. I HAVE SINCE RESOLVED MY DISPUTE, AND WOULD HIRE THEM AGAIN.

THEY SEND SEPARATE PEOPLE FOR QUOTES AND REPAIRS. WE WANTED BOTH, BUT THEY DIDN'T SEND BOTH OF THE PEOPLE. WHEN WE CALLED TO DISCUSS, THEY WERE ABLE TO GET SOMEONE ELSE OUT TO US. IT WAS A BIT CONFUSING BUT THEY WORKED THROUGH IT.

DAVE AND BRANDON WERE THE GUYS WHO WORKED ON MY HOME, AND THEY WERE REALLY NICE AND COURTEOUS AND GOOD AT THEIR JOBS. THE PLUMBING ISSUES AT MY HOUSE ESCALATED FROM ONE CLOGGED DRAIN TO HAVING THE ENTIRE DRAINAGE SYSTEM REPLACED, AND THEY WERE BOTH VERY CAREFUL NOT TO DO ANYTHING I DIDN'T AUTHORIZE. MY HOME IS 95 YEARS OLD, SO NATURALLY THE DRAINS WERE NOT IN THE BEST OF SHAPE. THESE GUYS DID A TOP NOTCH JOB, AND EVEN CLEANED UP AFTER THEMSELVES AS BEST THEY COULD, REMOVING ALL THE PLASTER MESS AND EVEN MOPPING MY FLOORS.

ARS WAS CALLED AND WAS OUT TO EVALUATE WITHIN A COUPLE OF HOURS. AFTER LOOKING AT THE FURNACE, IT WAS DETERMINED THAT A PART WAS BAD AND WOULD NEED TO BE ORDERED. THE DESCRIPTION WAS CLEARLY WRITTEN ON THE TICKET WITH A TIME FRAME FOR PART DELIVERY AND INSTALLATION. NEW YEAR'S EVE MADE THE PART UNAVAILABLE FOR TWO DAYS, BUT WE WERE NOTIFIED AND THEN JAN. 2 WE RECEIVED A PHONE CALL THAT THE PART WAS AVAILABLE AND A TIME WAS SET (AND KEPT) FOR INSTALLATION.

THEY GIVE FREE SECOND OPINIONS AND GAVE US A FREE ESTIMATE OTHER COMPANIES CHARGED ABOUT $50-60 TO ASSESS AND GIVE AN ESTIMATE.

PUNCTUAL, PROFESSIONAL, NOT THE CHEAPEST AROUND, BUT SHOWED UP AND DID EXACTLY WHAT THEY WERE SUPPOSE TO.

ORIGINAL QUOTE WAS FOR $247, BUT WHEN REPRESENTATIVE CAME TO HOUSE, INFORMED ME THAT A RESTORATION OF THE SPIGOT COULD BE DONE FOR ALMOST $157 RATHER THAN $247 FOR A COMPLETE REPLACEMENT.

ON TIME, CALLED AHEAD TO MY CELL PHONE SO I DID NOT HAVE TO WAIT AT HOME FOR THEM.

ROB SNAPP AND JONAS WERE SUPER. ROB WAS MORE THAN PROMPT GIVING AN ESTIMATE, EXPLAINING THE PROCESS AND COMPLETED THE JOB THE NEXT DAY. WAS VERY IMPRESSED THEY WENT OVER OTHER ESTIMATES I RECEIVED AND EXPLAINED THE PRODUCTS THEY USED VERSUS THE OTHER COMPANIES AND THE QUALITY DIFFERENCE, I HAD NO DOUBT I PICKED THE RIGHT COMPANY FOR THE JOB. WOULD HIGHLY RECOMMEND THIS COMPANY, A LITTLE HIGHER IN PRICE BUT FEEL IT WAS WORTH THE EXTRA $250 OVER OTHER COMPANIES.

THEY DID AN EXCELLENT JOB REMOVING THE OLD HEATER AND INSTALLING A NEW ONE ON THE SAME DAY.

SHOWED UP 1/2 AN HOUR EARLY (AGAIN), VERY NON-INTRUSIVE, FAST AND CLEAN. ALWAYS MY FIRST CALL!

1. THE FIRST GUY NOT ONLY DIDN'T DO THE WORK HE SAID HE DID, HE THEN BROKE THE TOILET EVEN THOUGH I ASKED HIM NOT TO EVEN GO IN THERE. THEY SENT 3 MORE GUYS WHO 'COULDN'T' FIX THE TOILET, SAID WE NEEDED A NEW $400 TOILET. WE ENDED UP CALLING ANOTHER COMPANY TO DO THE REPAIR OF THE BROKEN TOILET. SINCE THEN WE HAVE HAD TO CALL THEM (ARS) OUT 2 MORE TIMES TO FIX THE SLOW SEWER LINE, AND IT TURNS OUT THAT ONE MUST REALLY GET UPSET BEFORE THESE GUYS DO THE WORK PROPERLY. I WOULD NEVER USE THEM AGAIN!

SINCE THE JOB ONLY TOOK 2 HRS., THE LISTED LABOR CHARGE OF $750 SEEMED MOST UNREASONABLE. CHIP, THE MANAGER, LATER CALLED ME AND REFUNDED $250.

THE ESTIMATE WAS ACCURATE. THE MEN WHO CAME TO WORK SEEM TO BE GOOD FAMILY MEN.

THEY ALWAYS SHOW UP ON TIME AND I HAVEN'T HAD PROBLEMS. OVERALL I'M VERY HAPPY WITH THEIR SERVICE.

VERY FRIENDLY AND EXPLAINED THINGS VERY THOROUGHLY. .