ARS / Rescue Rooter Indiana

TIM WAS PLEASANT, COOPERATIVE AND SEEMED TO TOTALLY UNDERSTAND HIS JOB.

THEY ALSO DID A WATER HEATER CLEANING AND CHECKED ALL MY PLUMBING AND MADE HELPFUL SUGGESTIONS ON UPKEEP AND MAINTENANCE.

THE FURNACE WAS KICKING THE BREAKER OFF AND AN ELECTRONIC ODOR WAS EVIDENT. THE COMPONENT WHICH FAILED HAD MELTED LEAVING SMOKE RESIDUE. THE REPAIRMAN, WHO WAS UNABLE TO GET HERE AT THE SCHEDULED TIME FOR THE FIRST APPOINTMENT, GAVE US AN ESTIMATE OF MORE THAN $800 TO REPAIR, WITH A WAIT OF 5 DAYS FOR MATERIALS. HE ALSO OFFERED TO SEND OUT A SALESMAN TO REPLACE THE 12 YEAR OLD UNIT. WE CALLED A LOCAL BRYANT DEALER FOR A SECOND OPINION. THIS DEALER HAD EQUIPMENT IN STOCK AND ESTIMATED $350 FOR REPAIR. THE SERVICEMAN IMMEDIATELY SAW THE PIECE TO BE REPLACED WAS SUBJECT TO RECALL APPROX 4 YEARS AGO (WHILE FURNACE WAS STILL UNDER EXTENDED WARRANTY). REPLACEMENT WAS DONE SATISFACTORILY BY COMPETITOR. WHEN CALLING ARS TO ASK ABOUT THE RECALL AND WHY THE COMPONENT WAS NOT REPLACED, REPRESENTATIVE SAID THAT WAS THE FAULT OF PREVIOUS COMPANY (MODERN, PURCHASED BY ARS) AND NOT ARS RESPONSIBILITY. VERY DISSATISFIED WITH THAT RESPONSE AND THE TREMENDOUS DIFFERENCE IN REPAIR COSTS.

GREAT QUALITY AND SERVICE. GAVE ALL PRICING FOR SERVICE CALL UP-FRONT.

HE DETERMINED THAT SOME OF MY ELECTRICAL WIRES RUNNING TO THE UNIT WERE FRAYED AND I WOULD NEED AN ELECTRICIAN TO DO THE REPAIRS. HE WAS REAL HELPFUL AND KNOWLEDGEABLE. I LIKED THE FACT THAT WHEN I CALLED THEY TOLD ME UP-FRONT THE COST OF THE CHECK AND SERVICE CALL. ENDED UP ONLY CHARGING. IN TURN NO WORK WAS DONE AND COST IS ONLY FOR THE CHECK AND SERVICE CALL.

THEY CAME LATE AND SO THEY ARE GOING TO SEND A CHECK FOR $50. I DIDN'T REQUEST THAT, THEY JUST OFFERED IT AND I THOUGHT THAT WAS PRETTY GOOD.

I WAS VERY DISAPPOINTED BECAUSE ARS COULD NOT HELP ME WITH MY PROBLEM ON A TIMELY BASIS. I CALLED ON A SATURDAY AND REQUESTED EMERGENCY SERVICE BECAUSE WE HAD 75 PEOPLE COMING OVER TO THE HOUSE WITHOUT AIR CONDITIONING. ARS WAS WILLING TO SCHEDULE SERVICE ON THE FOLLOWING TUESDAY. WHEN I EXPRESSED MY DISTRESS, I WAS TOLD THAT I COULD CALL BACK AFTER 8:00 PM TO REQUEST SERVICE, BUT THAT WAS ''ONLY FOR EMERGENCIES.'' I CALLED ANOTHER COMPANY AND HAD SERVICE WITHIN 1 HOUR AND THE PROBLEM WAS SOLVED.

IN THE BUSY TIME OF YEAR ARS WAS VERY RESPONSIVE FROM A CUSTOMER SERVICE STANDPOINT AND ALSO AVAILABLE. THE FIRST TECHNICIAN CHECKED OUT THE PROBLEM AND RECOMMENDED A NEW A/C WHICH CONSIDERING THE AGE OF OURS I AGREED WITH. THE INSTALLATION CREW WAS FINE BUT AS I FOUND OUT LATER THAT NIGHT THEY CUT THE DRAIN LINE FOR MY WASHING MACHINE DURING INSTALLATION CAUSING A FLOOD IN MY LAUNDRY ROOM AND CRAWLSPACE WHEN USING THE WASHER. ONCE I DISCOVERED THE SOURCE OF THE PROBLEM THEY WERE VERY PROMPT IN SENDING SOMEONE OUT TO FIX IT AND ALL SEEMS TO BE IN WORKING ORDER NOW.

MY HOUSE HAS A WARRANTY. THE WARRANTY COMPANY SENT A PLUMBER WHO SHOWED UP AT OUR HOUSE AT 10 PM AND SO I DECIDED TO CALL ARS! THE TECH FROM ARS IS VERY FAIR AND KNOWLEDGEABLE, AND WENT OUT OF HIS WAY FOR US.

ARS SERVICE EXPRESS WAS EXTREMELY PROMPT AND COURTEOUS IN ADDRESSING BOTH MY LATE NIGHT SERVICE NEEDS, AND ULTIMATELY ANSWERED ALL OF MY QUESTIONS WHEN IT BECAME APPARENT I NEEDED TO REPLACE THE AIR CONDITIONER. THEY DIDN'T TRY TO SELL ME A CADILLAC MODEL, BUT ULTIMATELY DIDN'T STEER ME TOWARDS THE CHEAPEST PRODUCT EITHER. THEY HAD A WIDE RANGE OF PRODUCTS TO CHOOSE FROM AND WERE EXTREMELY INFORMATIVE ABOUT THE PROS AND CONS OF ALL OF THE OPTIONS. BOTH THE SERVICE TECHNICIAN LATE AT NIGHT AND THE INSTALLER THE FOLLOWING DAY, WERE PROFESSIONAL AND PATIENTLY ANSWERED ALL OF MY QUESTIONS ABOUT MY NEW 'INVESTMENT'.

GOOD SERVICE. VERY EFFICIENT. CALLED ON A HOLIDAY AND THEY CAME OUT SAME DAY.

I GOT A SECOND ESTIMATE AND IT TURNS OUT THAT NOT ALL THAT WORK NEEDED TO BE DONE. ARS SAID THE LINES NEEDED TO BE REPLACED, BUT I FOUND OUT THEY JUST NEEDED TO BE CLEANED.

TRENT, OUR TECHNICIAN, WAS VERY HELPFUL AND EXPLAINED THAT THE NOISE WE THOUGHT WAS A RATTLE WAS REALLY THE FREON MOVING THROUGH THE LINES SO THERE WAS NO NEED FOR HIM TO DO ANY UNNECESSARY REPAIRS. HEAVY RUSH HOUR TRAFFIC CAUSED HIM TO BE 20 MINUTES LATE.

FORGOT TO TURN CIRCUIT BREAKER ON AND THE NEXT MORNING NO HOT WATER, SO COULD NOT SHOWER TO PREPARE FOR WORK.

VERY RESPONSIVE AND WERE HERE AS PROMISED.

OVERALL, WE'RE QUITE HAPPY WITH THEM. ON A FEW OCCASIONS, THE SERVICEMAN WAS HONEST ENOUGH TO SAY THAT THIS WAS NOT THEIR AREA OF EXPERTISE, AND THEY SENT SOMEONE ELSE OUT. AT ANOTHER TIME, A SNAFU CAUSED THEM TO MISS AN APPOINTMENT, AND THEY HONORED THEIR COMMITMENT TO GIVE US $50 TO MAKE UP FOR THE INCONVENIENCE.

ON TIME AND VERY POLITE. PRICE - OK?

CAME RIGHT ON TIME - LATE AFTERNOON - WAS VERY CAREFUL TO SHOW ME HOW TO MAINTAIN WATER HEATER AND OTHER STUFF IN THE BASEMENT. MY EXPERIENCE OF THEM WAS GREAT.

CALLED AT 5 PM ON FRIDAY AFTERNOON -- HE WAS HERE BY 6! HE WORKED ON IT UNTIL 9:30, SHOWED ME HOW TO FLIP AN INTERNAL SWITCH SO WE COULD GET HEAT, AND RETURNED NEXT AM WITH PART.

THIS COMPANY HAS BEEN SIMPLY EXCELLENT SINCE WE CONTRACTED WORK ALMOST TWO YEARS AGO.

PROMPT, CONSCIENTIOUS, THOROUGH, AND GOOD EXPLANATION PROVIDED FOR PROBLEM.

THE WORK WAS GREAT. WHEN BOB WAS REMOVING THE TOILET A CABLE CAME UP AND DAMAGED MY WALL. HE PROFUSELY APOLOGIZED AND THEY SENT A CONTRACTOR OUT TO REPAIR THE PROBLEM. THEY ACTUALLY REDID MY WHOLE BATHROOM! BOB WAS VERY KNOWLEDGEABLE. THEY ARE VERY FOCUSED ON KEEPING THE CUSTOMER SATISFIED.

THEY HAVE ALWAYS BEEN PROMPT AND PLEASANT TO DEAL WITH. I AM PLEASED WITH THE SERVICE WE HAVE RECEIVED FROM THEM. THEY HAVE ALSO DONE REPLACEMENT WORK FOR US AS WELL. WE HAD USED THEM FOR 27 YEARS, WHEN THEY USED TO BE KNOWN AS HESSION, AND WE WERE A LITTLE NERVOUS WHEN THEY WERE BOUGHT BY ARS. THE SERVICE IS STILL GOOD, AND THEY GO OUT OF THEIR WAY TO HELP THE CUSTOMER.

THEY WERE AT MY HOUSE WITHIN 1 1/2 HOURS OF WHEN I CALLED. DETERMINED THAT QUITE A BIT OF WORK WAS REQUIRED TO REPLACE TOILET FLANGE, SO HE RE-SCHEDULED FOR THE NEXT MORNING. PLUMBER CALLED ME TWICE THE NEXT MORNING TO LET ME KNOW FIRST THAT HE WAS GETTING PART, AND THEN WAS ON THE WAY. JOB REQUIRED 2 MEN, BUT THEY WERE VERY CONSCIOUS OF COST, SO WHEN THEY WERE ABLE TO COMPLETE THE JOB WITH ONLY ONE MAN, THE 2ND MAN LEFT. THEY WERE ALSO VERY CAREFUL TO NOT DO ANY DAMAGE TO FLOOR, SINCE THE CERAMIC TILE WAS JUST REPLACED THE PREVIOUS MORNING. THEY WERE VERY PROFESSIONAL!

THEY DID AN EXCELLENT JOB. THEY WERE PUNCTUAL.