ARS / Rescue Rooter Indiana

THEY HAVE A GREAT SCHEDULED MAINTENANCE PROGRAM THAT WE USE. WE LOVE THEM.

THEIR SALESMAN WAS VERY KNOWLEDGEABLE. THEY SHARED A WILLINGNESS TO NEGOTIATE DURING THE MONTH OF SEPT. VERY PLEASED WITH THE QUALITY OF THE WORK. IN AREAS WHERE THE WORK DOES NOT SHOW IT STILL LOOKS PROFESSIONAL. THEY WERE VERY NEAT. WHEN I BOUGHT THE A/C I WAS GOING TO BUY A LOWER PRICED A/C AND THEY PROMISED ME THAT THE HIGHER ONE COMES WITH A $1000 REBATE. WHEN THE REBATE CAME IT WAS ONLY FOR $600. WHEN I CALLED THE SALES PERSON, THEY SAID IT WOULD HAVE TO COME OUT OF HIS OWN POCKET. HE SAID THAT HE HAD MADE A MISTAKE AND THAT I WAS ONLY INTITLED TO $600 AND THAT IF I FORCED THEM TO LIVE UP TO THEIR CONTRACTUARIAL OBLIGATIONS, HE MADE ME FEEL GUILTY FOR TRYING TO HAVE THEM LIVE UP TO THEIR OBLIGATION. I WOULD NOT RECOMMEND THEM TO ANYONE.

DOUG DID AN EXCELLENT JOB OF SERVICING MY 50 YEAR OLD FURNACE. HE REPLACED THE THERMOCOUPLE AND A DAMAGED BELT. HE WAS POLITE AND EXPLAINED THE SITUATION WELL.

THE SERVICEMAN WAS HERE FOR SOME TIME. HE HAD TO COME BACK TO ADDRESS AN ISSUE I MENTIONED, AND DIDN'T MAKE IT BACK FOR TWO DAYS, LEAVING US WITH NO AC. THEY'VE ALSO DONE SOME DRAIN CLEANING, WATER HEATER WORK, & OTHER PROJECTS, AND USUALLY ADDRESS ANY PROBLEMS QUICKLY.

THEY INSTALLED THE FURNACE AND BRAND NEW AIR CONDITIONING FOUR YEARS AGO AND WE HAD NUMEROUS REPAIRS. WE HAVE HAD ABOUT TEN SERVICE CALLS. THE COMPRESSOR FAILED EVEN THOUGH IT WAS UNDER WARRANTY, THEY CHARGED US OVER $800 IN LABOR.

KEVIN WAS COURTEOUS, CONCERNED ABOUT NOT TRACKING ANY DIRT INTO THE HOUSE, PERFORMED HIS WORK QUICKLY, AND ANSWERED ALL OF MY QUESTIONS. I WILL HIRE ARS AGAIN IF NECESSARY. THEY CAME WITHIN THE 1 HOUR WINDOW THAT THEY HAD PROMISED, AND DID AN EXCELLENT JOB. THANKS.

ON TIME THE FIRST VISIT AND RECOMMENDED THAT I RIP OUT ENTIRE SHOWER FLOOR AND SHOWER PAN INVOLVING REPLACING CERAMIC TILES. ESTIMATE TO REPAIR (NOT INCLUDING TILE REPAIR) WAS $1750 TO $2250. BASED ON THEIR DIAGNOSIS OF A LEAKING DRAIN, I HAD DRAIN REPLACED ELSEWHERE. THIS DID NOT CURE THE LEAK. WHEN THEY RETURNED TO FOLLOW UP (AT NO CHARGE) AFTER I COMPLAINED, THEY DIAGNOSED THE PROBLEM AS THE SHOWER DOORS AND SAID I WOULD NEED TO REPLACE THEM TO REMEDY THE SHOWER LEAK. AFTER I REPLACED THE SHOWER DOORS, THE LEAK CONTINUED. SO HAVING SPENT $600 IN NEEDLESS REPAIRS BASED ON ARS'S RECOMMENDATION I STILL HAVE A LEAK. A FRIEND WHO IS A HOMEBUILDER NOW TELLS ME THE PROBLEM IS A SMALL CRACK IN ONE OF THE CERAMIC TILES. I WOULD NOT USE ARS AGAIN.

I HAVE USED THEM FOR MULTIPLE YEARS AND HAVE ALWAYS BEEN HAPPY WITH THEM. IN MY CONDO I HAD TO REPLACE MY AIR CONDITIONER AND WATER HEATER. IN BOTH CASES THEY GAVE ME A FAIR PRICE AND IMMEDIATELY REPLACED THE UNITS.

JEFF WAS PROMPT AND KNOWLEDGEABLE ANSWERING QUESTIONS. THE GARBAGE DISPOSAL LISTED AS $383, BUT I WAS CHARGED $345 DUE TO SERVICE AGREEMENT. REASONABLY PRICED AS WAS WATER HEATER TUNE UP.

VERY PROMPT AND ON TIME, INSTALLATION ONLY TOOK 4-5 HOURS TO REMOVE OLD UNIT AND INSTALL NEW ONE. THEY DID HAVE TO COME BACK OUT TO TROUBLESHOOT AND REPLACE THE COIL SECTION, DUE TO A LEAK, BUT THEY WERE PROMPT, HONORED THEIR WARRANTY AND STOOD BEHIND EVERYTHING THEY ADVERTISE. CUSTOMER SERVICE IS THE MOST ACCOMMODATING I'VE EVER WORKED WITH. THEY NEVER TRIED TO SELL ME UP TO A UNIT I DIDN'T NEED, BUT LAID OUT ALL OPTIONS AND EXPLAINED VERY WELL. WILL DEFINITELY DO BUSINESS AGAIN AND HIGHLY RECOMMEND THEIR TECHS! I HAVE USED ARS FOR PLUMBING ALSO, AND HAVE RECEIVED THE SAME EXPERIENCE!

THIS PLUMBER WAS ON TIME, CLEAN & PROFESSIONAL. DID HIS JOB WELL AND CLEANED UP ANY MESS HE MAY HAVE MADE. HE DID AN OUTSTANDING JOB AND I WILL HAVE THEM BACK, IF EVER NEEDED AGAIN.

I HAD DIAGNOSTICS RUN, AND KNEW WHAT I NEEDED AND THE PART NUMBER. THEY REFUSED TO PROVIDE A QUOTE AND READ A SCRIPT THEY MUST HAVE HAD WRITTEN DOWN. SHE REFUSED TO DO ANYTHING WITHOUT A FEE OR HAVING THEIR TECHNICIAN COME OUT FOR $85 SERVICE CALL. I CALLED 8 OTHER COMPANIES THAT HAD NO PROBLEM WORKING WITH ME. I WOULD NEVER CALL THEM AGAIN, THEY SEEM TO HAVE TOO MUCH BUSINESS AND DON'T NEED TO WORK WITH A SMALL RESIDENTIAL HOME OWNER. THEIR ATTITUDE STINKS! I WOULD NOT EVER CALL THEM AGAIN. I OWN MANY RENTAL PROPERTIES AND WORK WITH SEVERAL ''SERVICE'' COMPANIES AND THIS IS THE WORST I HAVE EXPERIENCED.

THE INSTALLERS ARRIVED ON TIME, WORKED QUICKLY AND UNOBTRUSIVELY, AND CLEANED UP ALL THE MESS. THEY LEFT NO EVIDENCE THEY WERE HERE EXCEPT FOR THE PRESENCE OF THE NEW EQUIPMENT.

KIRK, THE TECHNICIAN, WAS ON TIME, PROFESSIONAL, KNOWLEDGEABLE AND HELPFUL. HE LIKES HIS WORK AND DID AN EXCELLENT JOB. HE HAD COVERS FOR HIS SHOES WHEN HE CAME INSIDE THE HOUSE.

HE WAS HERE FOR 1.5 HOURS. I APPRECIATED THAT THEY CALLED RIGHT BACK AND MADE IT SO THAT I DIDN'T HAVE TO WAIT.

THE TECHNICIANS WERE VERY GOOD ABOUT EXPLAINING TO ME WHAT WAS WRONG AND WHAT IT WOULD TAKE TO FIX IT. MY ONLY REAL COMPLAINT WAS THAT I HAD A WARRANTY FOR PARTS ONLY, BUT THEY COULDN'T TELL ME EXACTLY WHAT THE PARTS COST AND SEPARATE THE LABOR FROM IT. I BELIEVE THAT THEY WERE HONEST ABOUT IT. THEY ALSO GAVE ME SEVERAL DISCOUNTS ON THEIR STANDARD SERVICE RATES.

GREAT JOB! I WILL USE THIS COMPANY AGAIN WHEN NEEDED.

I NEVER RECEIVED A QUOTE FOR THE WORK TO BE DONE. THERE WAS NO FOLLOW UP, NOT EVEN A PHONE CALL. HE HAD TOLD ME TO GIVE HIM A FEW DAYS, BUT I NEVER HEARD FROM HIM AND NEVER RECEIVED ANYTHING. HE WAS VERY NICE THOUGH.

WE FEEL HE WAS TRYING TO RIP US OFF. HE WAS NOT PROFESSIONAL AND VERY HIGH PRESSURE. THE ESTIMATE WAS DOUBLE WHAT WE PAID AND IT DID NOT INCLUDE AS MANY SERVICES. WE EVEN HAD TO PAY $40 FOR HIM TO MAKE A "SERVICE CALL."

THE MAIN REASON WE USE THIS COMPANY IS THAT THEY ARE VERY RESPONSIVE EVEN AFTER HOURS.

THE INSTALLER CAME THE SAME DAY THAT I CALLED AND HE WAS HERE UNTIL 10PM. HE WAS VERY GOOD. HE CHANGED EVERYTHING AND EXPLAINED EVERYTHING TO ME.

THE SERVICE PERSON WAS VERY NICE AND HELPFUL AND CLEANED UP WELL. HE WAS VERY THOROUGH AND GAVE GOOD ADVICE.

THEY MISSED AN ISSUE THAT CAUSED SWEATING AND DRYWALL DAMAGE. THEY DID REPAIR IT AT NO COST AFTER WE PUSHED FOR IT, BUT I FEEL THEY'VE BECOME TO LARGE AND IMPERSONAL. PREVIOUSLY HAD EXPERIENCED GOOD SERVICE, BUT IT HAS DEGRADED.

THE SERVICE HAS IMPROVED SINCE I FIRST USED THEM, I APPRECIATE THEIR PROMPTNESS. HAVE SEEN THEM RESPOND QUICKLY TO ISSUES BROUGHT TO THEIR ATTENTION.

THEY WERE ON TIME AND THEIR PRICE WAS GOOD.