ARS / Rescue Rooter Indiana

VERY NICE AND INFORMATIVE. WENT WITH SOMEONE ELSE DUE TO PRICE.

THE SERVICEMAN SEEMED VERY FOCUSED ON SELLING A NEW UNIT, RATHER THAN REPAIRING OUR CURRENT UNIT, AND HE WROTE ON THE SALES SLIP AFTER THE REPAIR THAT WORK WASN'T GUARANTEED, THOUGH HE NEVER ACTUALLY MENTIONED THIS TO US. THE UNIT HAS SINCE BROKEN AGAIN, BUT THEY HAVEN'T RETURNED OUR CALLS ABOUT THE LACK OF GUARANTEE.

EXCELLENT WORK! VERY HAPPY WITH THE PRODUCT AND INSTALLATION.

THE GUY THAT CAME OUT TO INSTALL THE FURNACE WAS GREAT AND DID A GOOD JOB. THE PERSON THAT CAME OUT THE DAY PRIOR TO INSPECT THE FURNACE WAS NOT THAT PERSONABLE.

KEITH WAS WONDERFUL, COURTEOUS AND NICE. I ENJOYED MY EXPERIENCE WITH ARS.

I WAS VERY PLEASED WITH THEIR SERVICE, THEIR PROMPTNESS AND THEIR WILLINGNESS TO HELP. I WILL CALL THEM AGAIN.

THEY WERE ON TIME, NEAT, AND EFFICIENT IN THEIR WORK. WE WOULD HIGHLY RECOMMEND THEM AGAIN.

THE FIRST TIME THEY CAME OUT, THEY SAID THAT WE NEEDED A LOT OF WORK DONE. WE THEN GOT A CALL BACK WITH QUESTIONS ABOUT THAT DIAGNOSIS AND THEY SENT A NEW TECH OUT WHO SAID THERE WAS NOT MUCH WORK NEEDED.

THEY HAVE BEEN GOOD IN THE PAST, UNTIL RECENTLY WHEN WE WANTED A NEW FILTRATION SYSTEM, AND THEY HAVE BEEN RELATIVELY UNRESPONSIVE. OTHERWISE, GOOD SERVICE.

VERY GOOD ABOUT SCHEDULING AND KEEPING APPOINTMENT. THE TECH GUY WHO CAME OUT VACUUMED THE FURNACE, WHICH WAS NOT DONE BY PREVIOUS ARS PERSONNEL.

TECHICIAN WAS AT MY HOUSE WITHIN 30 MINUTES OF MY INITIAL CALL.

THEY WERE EXPENSIVE. THE WORK TOOK JUST A LITTLE OVER AN HOUR.

PRICE INCLUDES FURNACE CLEANING, INSPECTION, AND REPAIR OF MY HEAT PUMP. VERY POLITE AND CONSIDERATE. THEY GAVE US AN AL MEMBER DISCOUNT AS WELL.

THEY DID A NICE JOB, WERE ON TIME AND DID NOT TRY TO OVER SELL ME.

CREW ARRIVED AHEAD OF SCHEDULE; WORKED QUICKLY AND EFFICIENTLY; WORE SHOE COVERS; PERFORMED ALL WORK AS EXPECTED; WERE POLITE AND WILLING TO ANSWER ANY QUESTIONS.

WORKERS WERE PROMPT, COURTEOUS AND PROFESSIONAL. THIS IS THE SECOND HOME FOR WHICH WE HAVE USED AIR-TROL FOR THE ANNUAL SERVICE ON OUR FURNACE/AIR CONDITIONER, FOR A TOTAL OF 10 YEARS OF DOING BUSINESS WITH THEM. WE WERE PLEASED TO BE ABLE TO USE THEM FOR THIS SERVICE. WE WOULD RECOMMEND THEM HIGHLY.

WE WERE THANKED MULTIPLE TIMES FOR DOING BUSINESS WITH COMPANY; INSTALLERS WERE ON TIME, POLITE AND CAREFUL TO PROTECT OUR FLOORING DURING INSTALLATION; WORKED QUICKLY AND EFFICIENTLY AND CLEANED UP AND REMOVED ALL INSTALLATION PRODUCTS INCLUDING REMOVING OLD UNIT.

GRADED C ON QUALITY OF WORK BECAUSE OF THE NEED TO RECALL A TECHNICIAN.

UNFORTUNATELY, THE LEAK WAS IN TWO PLACES, BOTH OF WHICH WOULD REQUIRE MAJOR REPAIR COSTS OF ABOUT $1400 (REPLACE EXCHANGE COIL AND ACCUMULATOR IN HEAT PUMP). DUE TO THE HISTORY WE EXPERIENCED WITH OUR FURNACE AND HEAT PUMP AND THE AGE OF THEM (ABOUT 13 YEARS) WE DECIDED TO BUY A NEW FURNACE AND HEAT PUMP. THE REP FROM ARS SERVICE EXPRESS RESPONDED PROMPTLY TO A REQUEST FOR QUOTE ON A FURNACE AND HEAT PUMP REPLACEMENT. UNFORTUNATELY, HE WAS NOT VERY HELPFUL, EVEN IMPLYING THAT I DID NOT KNOW HOW TO WORK WITH HVAC SALES PEOPLE. HE NEVER CALLED BACK NOR FOLLOWED-UP AFTER THE INITIAL SITE VISIT. THE PRICE QUOTED WAS $6384 (AFTER DISCOUNTS APPLIED). ANOTHER COMPANY (COURTEOUS, FOLLOWED UP, SUPPLIED TIMELY INFORMATION, ASKED QUESTIONS ABOUT OUR NEEDS) WAS CHOSEN TO DO THE WORK FOR $4377 (TRANE SYSTEM PLUS 10 YEAR PARTS AND LABOR WARRANTY).

AFTER RECEIVING THE PRICE OF THE REPLACEMENT PART FROM THE SERVICEMAN, WE ASKED ABOUT THE OPTION OF REPLACING THE FURNACE. THE NEXT DAY A COMPANY REPRESENTATIVE CAME OUT AND PRESENTED US WITH OUR OPTIONS, HELPING US TO CHOOSE THE MOST REASONABLY PRICED FURNACE FOR OUR NEEDS. SINCE WE WERE LEAVING FOR A WEEK IN 3 DAYS, HE MADE ARRANGEMENTS FOR THE NEW FURNACE TO BE INSTALLED THE NEXT MORNING. THIS WAS GOING THE EXTRA MILE FOR CUSTOMER SERVICE.

THE SERVICE TECHNICIAN WAS COURTEOUS AND EFFICIENT. HE WAS MOST IMPORTANTLY TECHNICALLY KNOWLEDGEABLE AND FOUND A MINOR EXISTING PROBLEM WHICH WAS CORRECTED.

SERVICE WAS QUICK AND COURTEOUS. HAD GOTTEN A BETTER PRICE ON THE SAME SYSTEM AND THESE GUYS MATCHED IT TO GAIN MY BUSINESS. WAS IMPRESSED WITH THE SERVICEMAN AS WELL. HE TOOK EXTRA TIME TO EXPLAIN THE SYSTEM AND SETTINGS. OVERALL, GREAT JOB!

WE HAVE USED THIS COMPANY FOR THE PAST YEAR AND HAVE ALWAYS BEEN VERY SATISFIED. WE RENEWED OUR AGREEMENT WITH THEM WITHOUT AN INCREASE IN PRICE AND RECEIVED EFFICIENT SERVICE FOR THE INSPECTION. I HIGHLY RECOMMEND!

THE SERVICE REP WAS VERY HELPFUL AND INFORMATIVE. HE WAS WILLING TO ANSWER GENERAL QUESTIONS ABOUT HEATING AND COOLING IN MY HOME, EVEN THOUGH THEY WERE NOT RELATED TO THE REPAIR WORK.

I CALLED ANOTHER COMPANY FOR A SECOND OPINION, AND THEY FOUND NOTHING WRONG. NO LEAK, NO PROBLEM. MY A/C HAS BEEN FINE EVER SINCE THEIR REPAIRMAN TOLD ME TO LEAVE MY THERMOSTAT AT ONE CONSISTENT SETTING. VERY BAD EXPERIENCE WITH ARS. THEY TRIED TO GET ME TO BUY A WHOLE NEW SYSTEM WHEN THERE WAS NOTHING WRONG. THE ARS GUY ALSO SAID THERE WAS OIL LEAKING ONTO A PART OF MY HEAT PUMP. UPON INSPECTING THE OIL, IT WAS CLEAN, NOT LIKE OIL THAT HAD BEEN SITTING FOR A WHILE OR SPRAYING OUT. I WILL NOT USE THIS COMPANY AGAIN!