ARS / Rescue Rooter Indiana

RESPONSE WAS PROMPT (IT WAS AN EMERGENCY SERVICE). PLUMBER WAS POLITE, CLEAN, EASY TO WORK WITH. HAD HIM LOOK AT A NUMBER OF JOBS, BUT THE PRICING WAS EXORBITANT, SO WE ONLY WENT WITH THE ABSOLUTE REQUIRED SERVICE.

I USED THE $25 ANGIES LIST COUPON. HE BYPASSED AN UNNECESSARY SENSOR AND ADDED FREON. THE COST WAS QUITE LOW CONSIDERING HE COULD HAVE TOLD ME OTHERS THINGS WERE WRONG, AND CHARGED ME MORE.

HAD TO WORK QUITE A WHILE TO GET THE LEVER LOOSE. THE TOILET WAS A SPECIAL STYLE. REMOVING THE OLD AND INSTALLING THE NEW WAS QUITE A JOB. HE CLEANED UP THE AREA VERY WELL. I WAS VERY PLEASED WITH THEIR PROFESSIONALISM.

I WILL NEVER RECOMMEND ARS FOR ANY WORK TO ANYONE. THE SERVICEMAN TOLD MY ELDERLY MOTHER SHE NEEDED A NEW AC BECAUSE HER DOG HAD URINATED ON IT! WHEN I MET WITH A COMPANY REPRESENTATIVE TO DISCUSS AN ESTIMATE, HE INDICATED THAT THE URINE WAS NOT A SERIOUS PROBLEM UNTIL HE FIGURED OUT THAT WAS WHAT OUR DECISION TO BUY HINGED UPON. AT THAT POINT, HIS TONE CHANGED AND THE SALES PITCH BEGAN. APPARENTLY, ARS SERVICEMEN ARE UNDER A GREAT DEAL OF PRESSURE TO SELL AND THE ELDERLY ARE A PRIME TARGET. I HAVE NO CONFIDENCE IN WHETHER THEY ARE PROVIDING GOOD SOUND ADVICE OR JUST TRYING TO RIP PEOPLE OFF.

WHEN I CALLED FOR AN APPOINTMENT, THE LADY SAID THERE WOULD BE A $45 CHARGE. WHEN THE SERVICEMAN ARRIVED HE SAID IT WOULD COST $102 FOR HIM TO JUST GO INTO THE CRAWL SPACE WHETHER OR NOT I HAD A PROBLEM. I CONFIRMED THAT THEY WOULD CHARGE ME A TOTAL OF $147 JUST TO TELL ME IF I HAD A PROBLEM. HE CONFIRMED THAT CHARGE. I TOLD HIM THAT WAS MISLEADING AND PAID HIM THE $45 TO BE ON HIS WAY. I AM VERY DISAPPOINTED AT THEIR PROFESSIONALISM AND THEIR LACK OF INITIAL COMMUNICATION.

JOB 1: ARRIVED ON TIME, WORKED QUICKLY AND QUIETLY. ASKED IF I WANTED AIR CLEANER CLEANED OUT, WHICH IS ADDITIONAL CHARGE. CHARGE SEEMED HIGH FOR RINSING OFF A FILTER. UNFORTUNATELY, I WAS CHARGED TWICE FOR THE SERVICE AND HAD TO CALL MY CREDIT CARD COMPANY TO FIX IT. JOB 2: I ORIGINALLY THOUGHT THE VIBRATION WAS A GAS LINE PROBLEM, BUT THE FIRST TECH ON SITE SAID IT WAS A FURNACE PROBLEM. HEATING TECH ARRIVED 2 HOURS LATER (AT MY REQUEST) AND PROCEEDED TO WORK ON FURNACE. I WAS NOT GIVEN AN ESTIMATE BEFOREHAND. TECHNICIAN WAS SLOW, BUT THOROUGHLY CLEANED UNIT WHICH ENDED GAS LINE VIBRATION.

ORIGINALLY SCHEDULE FOR TUESDAY, BUT THEY WERE LATE AND WE RESCHEDULED FOR THURSDAY. TECHNICIAN WAS COURTEOUS AND QUICK. ARRIVED LATE BUT CALLED TO EXPLAIN WHY. UPON ARRIVAL, GAVE ME RECEIPT FOR $50 CERTIFICATE FOR BEING LATE. POLITE, WORKED QUICKLY, BUT WHEN DONE, FORGOT TO TURN THE GAS BACK ON.

BECAUSE THIS WAS MY FIRST DUCT CLEANING EXPERIENCE, I HAD LOTS OF QUESTIONS FOR THE SCHEDULER, BOB LUX. HE WAS VERY PATIENT WITH ME - PROMPTLY RETURNED ALL MY PHONE CALLS AND ANSWERED QUESTIONS UNTIL I WAS COMFORTABLE. THE CLEANERS WERE ON TIME, POLITE, PROFESSIONAL, AND HARD WORKING. THEY FINISHED IN LESS TIME THAN ESTIMATED, AND SEEMED TO DO A THOROUGH JOB WITHOUT LEAVING MUCH FOR ME TO CLEAN UP AFTERWARD. BEFORE THEY LEFT, THEY OFFERED TO ANSWER ANY QUESTIONS NOT ALREADY ASKED. THERE WAS A SLIGHT ODOR LEFT OVER FROM THE MACHINERY WHEN THEY LEFT AT 10:30AM, BUT IT HAD DISAPPEARED BY 5:00 PM WHEN I RETURNED HOME. THEY OFFER A DISCOUNT TO CURRENT CUSTOMERS, WHICH MAY BE WORTH MORE THAN THE ANGIE'S LIST COUPON.

EXCELLENT EXPERIENCE, THE COMMUNICATION WAS WONDERFUL, EXCEEDING OUR EXPECTATIONS. WHEN THE UNIT STARTED MAKING A NOISE, THEY WERE VERY DILIGENT IN TRACKING IT DOWN & MAKING SURE WE WERE SATISFIED WITH OUR INVESTMENT.

THEY GOT HERE RIGHT AWAY. HE TOLD ME I NEEDED A NEW GARBAGE DISPOSAL JUST BY ME TELLING HIM HOW OLD IT WAS, BEFORE LOOKING AT IT. HE SAID IT WOULD COST ME MORE FOR A REPAIR THAN A NEW ONE.

WHEN WE HAD PROBLEMS WITH OUR HVAC SYSTEM, MY DAD RECOMMENDED WE CALL ARS BASED ON HIS GREAT EXPERIENCES WITH THEM. WE HAVE JUST GOTTEN MUCH LOWER ESTIMATES FROM OTHER COMPANIES FOR THIS WORK, WITH BETTER WARRANTIES. I COULDN'T JUSTIFY THE HIGHER PRICE ($7500). I'M NOT SURE I UNDERSTAND WHY THIS BID WAS SO HIGH. PERHAPS THE PRODUCTS WERE NOT APPLES TO APPLES.

STARTED OUT CHARGING ME $6,260 IF I WERE TO FINANCE IT. THEY BROUGHT IT DOWN TO $5,724, BUT I COMPLAINED SO THEY BROUGHT IT DOWN TO $5,424. MY EXPERIENCE WAS BAD FROM THE BEGINNING. HE CAME ORIGINALLY TO RUN A CAMERA THROUGH THE DRAIN PIPE. HE SHOWED ME THE VIDEO TAPE AND SAID THAT A LEAK IN MY PIPE WAS CONTAMINATING THE SOIL. HE WENT OUT TO HIS TRUCK TO MAKE THE VIDEO TAPE AND TO BRING ME BACK AN ESTIMATE. HE SAID THAT HE HAD TO GET TWO PERMITS ($150/PIECE FROM THE CITY) I CALLED THE CITY MYSELF AND THEY REFERRED ME TO THE HEALTH DEPARTMENT, AND THEY WERE NOT AWARE OF THE SITUATION. THE CITY TOLD ME THAT PERMITS ARE ONLY $75 AND THAT ARS ONLY CAME IN TO BUY ONE. THEY ALSO DESTROYED MOST OF MY WALKWAY AND TOLD ME THAT I WAS RESPONSIBLE FOR TAKING CARE OF THE REPAIR OF IT. THEY TOLD ME THAT THIS WOULD TAKE ONE DAY - IT TOOK 4. WE COULDN'T USE THE TOILET FOR 4 DAYS. I NOW HAVE TO FIX ALL THE CRATERS IN THE YARD THAT THEY LEFT ME. I TOLD THEM THAT I WILL NEVER USE THEM AGAIN.

WHEN I CALLED THE SERVICE OFFICE, THEY PROVIDED ME WITH A REPAIRMAN WITH ONE HOUR AT NO ADDITIONAL CHARGE, AND EXPLAINED THEIR COST STRUCTURE UP FRONT. THEY HAD A BASIC SERVICE CALL FEE AND PROMISED THAT IF THE SERVICEMAN WAS LATE THEY WOULD GIVE ME A $50 DOLLAR RETURN OR CREDIT. HAVING MOVED TO A NEW HOUSE, THE REPAIRMEN ALSO GAVE ME SEVERAL COUPONS FOR OTHER COMPANIES OWNED BY ARS LIKE SERVICE MASTER FOR DISCOUNTED SERVICES IN CARPET CLEANING, A/C AND HEATING SERVICES, AIR DUCT CLEANING, MERRY MAIDS, ETC... SERVICE PERSON WAS VERY INFORMATIVE AND EXCELLENT CUSTOMER SERVICE.

I LEFT A MESSAGE WITH ARS SERVICE EXPRESS'S NIGHT RECEPTIONIST, ASKING IF SOMEONE COULD COME OUT THE NEXT DAY. THEY CALLED US BACK FIRST THING IN THE MORNING AS REQUESTED, BETWEEN 7:30 AND 8:00. THEY SAID SOMEONE WOULD ARRIVE BETWEEN 9:00 AND 10:00. WE RECEIVED A COURTESY CALL THAT HE WAS ON HIS WAY. HE ARRIVED ABOUT 9:00 AND FINISHED BY 10:15. EDDY WAS VERY PROFESSIONAL. AFTER HE FINISHED THE JOB, HE GAVE US TIPS ON PREVENTING FUTURE PROBLEMS. WE LEARNED A LOT.

EXCELLENT COMPANY TO WORK WITH. THEY WERE VERY PROMPT IN SCHEDULING WORK AND COMPLETING THE JOB. EXCELLENT ATTENTION TO DETAIL AND CARE IN MY HOME. WOULD RECOMMEND TOM DEVORE IN THE FUTURE TO FRIENDS AND RELATIVES.

THEY CAME TO INSTALL A HUMIDIFIER. I THOUGHT MY HUSBAND MUST HAVE GIVEN SOMEONE THE OK TO DO THE WORK. IT TURNS OUT THEY WERE SUPPOSED TO INSTALL IT NEXT DOOR AND THE REPAIRMAN HAD THE WRONG ADDRESS. HIS OFFICE CALLED TO TELL HIM THAT OUR NEIGHBOR HAD BEEN WAITING ON HIM. WHEN HE REALIZED HIS MISTAKE, HE UNINSTALLED IT BECAUSE THEY ONLY HAD THE ONE MODEL, WHICH LEFT A HOLE IN MY FURNACE. I HAD THEM COME BACK TO INSTALL ONE FOR ME. I FELT BAD FOR THE REPAIRMAN. I THOUGHT THEY WOULD GIVE US A DISCOUNT BECAUSE OF THEIR MISTAKE, BUT THEY DID NOT. THEY ALSO DID NOT REPLACE THE ITEMS THAT WERE IN OUR FURNACE CLOSET. I EXPECTED THEM TO LEAVE IT AS THEY FOUND IT.

THEY WERE LATE TO THE APPOINTMENT, GAVE US A $50.00 VOUCHER FOR THEIR TARDINESS. WILL ABSOLUTELY USE THEM AGAIN. VERY HONEST ABOUT REPAIRS THAT WERE AND WERE NOT NECESSARY.

SHOWED UP WHEN THEY WERE SUPPOSED TO. TECHNICIAN WAS THOROUGH AND FRIENDLY.

TIMELY, PROFESSIONAL AND COURTEOUS. PROMPTLY CAME OUT TO DO A REPLACEMENT WHEN CALLED. WORKED QUIETLY, SPENT ALL DAY TO GET THE JOB DONE. GOOD WORK.

ARS IS ALL THAT IS BAD ABOUT BIG COMPANIES. I HAD A WARRANTY REPLACEMENT ON MY HEAT PUMP. I HAD A GUY COME OUT TO TEST IT.....$250. THEY TOLD ME THAT THEY WOULD ORDER THE PART AND GET BACK TO ME IN A WEEK. I CALLED A WEEK LATER AND FOUND OUT THAT THEY HADN'T DONE A THING. THEY THEN ORDERED THE PART AND 2 1\2 WEEKS LATER THEY CAME OUT AND INSTALLED IT. 3 HOURS OF WORK ON A WARRANTY REPLACEMENT COSTS $950! DOCTORS AND LAWYERS DON'T CHARGE THAT MUCH FOR LABOR! THEN A WEEK LATER MY HEAT PUMP LOOKED LIKE A GIANT ICE CUBE. THEY CAME BACK OUT, FOR FREE THIS TIME, TO FIND THAT THE TECH DIDN'T PLACE SOME SENSOR IN THE RIGHT PLACE AND THUS FROSTED THE PUMP. EVERYTHING WORKS NOW, BUT I DON'T FEEL THAT $1200 IS AN APPROPRIATE PRICE FOR WHAT AMOUNTED TO ABOUT 4 HOURS OF WORK. ONE OF THEIR TECHS EVEN ADMITTED TO ME THAT THEIR PRICES ARE OUTRAGEOUS.....AS IF I NEED TO HAVE HIM TELL ME. DON'T USE ARS UNLESS YOU ARE INDEPENDENTLY WEALTHY AND LIKE TO WASTE MONEY.

I WOULD RECOMMEND THIS COMPANY TO ANYONE. WE HAVE BEEN VERY HAPPY WITH OUR THREE EXPERIENCES WITH THEM. THEY ARE ON TIME AND ACCURATE WITH THEIR DIAGNOSIS OF YOUR PROBLEM. THEY WILL TAKE THE TIME TO ANSWER ANY QUESTIONS THAT YOU HAVE ABOUT YOUR SYSTEMS AND DO SO IN A COURTEOUS AND UNRUSHED MANNER. THERE WERE NO SURPRISES FROM THEM WITH PRICE OR QUALITY OF WORK AND THEY ARE MY HVAC COMPANY FROM NOW ON. BYE THE WAY, THE SERVICE AGREEMENT IS WORTH EVERY PENNY! WE PAID $135 WHICH INCLUDED A FURNACE CLEANING AND AN AIR CONDITIONER CLEANING IN THE SPRING--IT ALSO GAVE US A DISCOUNT ON A REPAIR THAT WE NEEDED ON THE FURNACE. YOU CAN'T BEAT THAT IN MY OPINION. GREAT COMPANY.

OFFERED A GREAT DEAL ON A SERVICE PLAN WHICH SAVED US MONEY ON 2 FUTURE CLEANINGS AS WELL AS THE REPAIR THAT THEY JUST MADE. NO PRESSURE, JUST PROFESSIONAL AND HONEST SERVICE. WE HAD A GREAT EXPERIENCE WITH THIS COMPANY. THEY ARE PROFESSIONAL AND ACCURATE WITH THE INFORMATION AND SERVICE THAT THEY DELIVER. THE PRICE IS VERY REASONABLE AND YOU GET A FEELING THAT YOU CHOSE THE RIGHT COMPANY BY THE TIME THAT THEY ARE DONE. THIS MAY SOUND LIKE A COMMERCIAL FOR THEM, BUT I WAS VERY PLEASED WITH THEIR SERVICE AND PRICE AND THESE DAYS, THAT IS SAYING A LOT WHEN IT COMES TO HOME REPAIR! GREAT JOB AIR-TROL!

EXTREMELY PROMPT, EFFICIENT AND STRAIGHT-FORWARD. THEY CAME IN AND DID EXACTLY WHAT THEY WERE SUPPOSED TO DO FOR EXACTLY THE PRICE QUOTED. THE INSTALLATION LOOKS GREAT, WORKS GREAT, AND WE FINALLY HAVE HEAT IN ROOMS THAT WERE POORLY SERVED BY OUR MAIN UNIT. IN ADDITION, THEIR QUOTE WAS THE BEST OF THREE AND THE REPRESENTATIVE WAS VERY LIKEABLE, TRUTHFUL AND PUNCTUAL.

COMPANY SERVICE REP WAS VERY COURTEOUS AND SUPPLIED ADEQUATE INFORMATION ON PROBLEM, OPTIONS, AND TIMEFRAME FOR COMPLETING THE WORK WITHOUT TRYING TO SELL ME SOMETHING I DIDN'T WANT NOR NEED. THE REP WAS PUNCTUAL AND THE WORK WAS COMPLETED AS SCHEDULED AND QUOTED.

STEVE ALEXANDER IS OUR TECH, HE KNOWS OUR SYSTEM. THEY ARRIVE ON TIME AND HAVE EMERGENCY SERVICE (YOU GET IMMEDIATE EMERGENCY SERVICE), IF YOU HAVE A CONTRACT. THE $500 CONTRACT IS FOR TWO AIR CONDITIONERS AND TWO FURNACES AND ALSO THEY CHANGE THE AIR FILTER EVERY YEAR.