ARS / Rescue Rooter Indiana

PLUMBER WAS HERE THREE TIMES WITHOUT FIXING THE PROBLEM. I GAVE UP AND CALLED ANOTHER WHO FIXED IT PROMPTLY!

JASON WAS A DISASTER. HE OVERCHARGED US. HE CHARGED US PER DRAIN AND PER 1/2 HOUR SIMULTANEOUSLY. IT SHOULD NEVER COST $420.00 DOLLARS TO CLEAN OUT A DRAIN. THE COSTS SHOULD HAVE BEEN BASED ON ONE RATE OR THE OTHER. THERE SHOULD NOT HAVE BEEN A SECOND CHARGE FOR THE SECOND LINE OR THERE SHOULD NOT HAVE BEEN AN HOURLY CHARGE.

THE SERVICE WAS FINE. THEY CAME OUT THE NEXT DAY AND REPLACED ONE PART. THEY DID GET IT UP AND RUNNING AGAIN! THEY HAVE BEEN DOING OUR HEATING AND COOLING FOR YEARS NOW.

CALLED ARS SERVICE EXPRESS AND THEY WERE ABLE TO SEND SOMEONE OUT THAT SAME DAY. COME TO FIND OUT THAT THE FLAPPER VALVE AND TOILET CHAIN IN THE TANK NEEDED TO BE REPLACED TO RECTIFY THE PROBLEM. I WAS CHARGED $150.00 FOR THIS SERVICE CALL. WHEN AN AUTOMATED SERVICE CALLED ASKING FOR FEEDBACK ON MY EXPERIENCE, I REQUESTED A CALL BACK TO DISCUSS THIS HIGH CHARGE. NEVER RECEIVED A CALL BACK. I STILL USE THEM DUE TO THEIR FLEXIBILITY AND ABILITY TO RESPOND QUICKLY; HOWEVER, I ASK MORE QUESTIONS ABOUT PRICING STRUCTURE AND IF THIS TYPE OF INCIDENT HAPPENS AGAIN, I AM THROUGH WITH THEM.

THE TECH WAS PLEASANT, COURTEOUS, UNTIL THE INSTALLATION WAS COMPLETE.

WORK WAS PERFORMED WELL, AND TO MY SATISFACTION.

BASED ON PAST WORK, I THINK THE RATES ARE HIGHER THAN OTHER PEOPLE. THEY ARE CONVENIENT AND THEY GET THINGS DONE AND THEY SHOW UP ON TIME.

I DID NOT SELECT THIS COMPANY BECAUSE THEIR PRICE FOR THE PROJECT WAS FAIRLY SUBSTANTIAL, EVEN BY THEIR OWN ADMISSION. THE REPRESENTATIVE STATED THAT HE WAS SURPRISED AT THE QUOTE PRICE AND HE APOLOGIZED THAT HE COULD NOT PROVIDE A BETTER PRICE. UNDER DIFFERENT CIRCUMSTANCES I WOULD USE THIS COMPANY AS THEY WERE CONSIDERATE OF MY NEEDS. I DID NOT GIVE A BAD GRADE FOR THE PRICE BECAUSE THIS JOB WAS EXTREMELY UNIQUE IN NATURE AND CLEARLY OUTSIDE OF THEIR SCOPE OF EXPERIENCE BASED ON THEIR OWN STATEMENTS. THEIR CANDOR IN PRICING WARRANTED AN ''A'' DESPITE THE LARGE PRICE.

PROMPT FOR AN ESTIMATE AND ABLE TO QUICKLY SCHEDULE AND COMPLETE JOB. EDUCATED US ABOUT THE IMPROVEMENTS MADE AND TECHNICAL INFORMATION REGARDING SYSTEM REQUIREMENTS.

WE HAVE USED THE AIR-TROL MAINTENANCE SERVICE FOR 3 YEARS NOW AND ARE VERY PLEASED WITH THE SERVICE. AIR-TROL ALWAYS CALLS TO SET UP THE 2 MAINTENANCE CALLS, SO WE DON'T HAVE TO REMEMBER. THEY ARE PROMPT, COURTEOUS, PROFESSIONAL, AND DO LITTLE EXTRAS AND ANSWER ANY QUESTIONS WE HAVE. TODAY THE SERVICEMAN DRILLED HOLES AND ADDED SCREWS TO SECURE THE GRILL(?) ON THE SIDE OF THE FURNACE. THE CLIPS HAD WORN OUT AND IT WAS TAPED ON WITH DUCT TAPE. NO CHARGE AND I DIDN'T EVEN ASK HIM TO DO IT. ON THE RARE OCCASIONS WE HAVE NEEDED SERVICE, THEY ARE VERY QUICK TO RESPOND AND SEND SOMEONE OUT.

EVERYTHING WENT AS ADVERTISED. INSTALLERS WERE VERY EXPERIENCED. RON JACKSON, WHO DID THE ESTIMATE AND SPEC'D OUT THE JOB, IS GREAT TO WORK WITH. I WAS EXTREMELY HAPPY WITH THE PRICE AND THE WORK ITSELF.

I HAD CALLED FOR SERVICE DURING A HEAT WAVE, AND THEY DID NOT RETURN MY CALL UNTIL 1 WEEK LATER. AFTER PROVIDING A COST ESTIMATE, STEVE CAME OUT TO REMOVE THE FORMER 6'' DIAMETER PIPE, AND ADDED A COUPLE OF BENT ELBOW PIPES SO THAT THE PIPE WAS RECONFIGURED AWAY FROM THE AREA WHERE THE WATER SOFTENER WAS TO BE PUT IN. THE NEW PIPE HAD TO BE FITTED TO GO INTO A NARROW SPACE BETWEEN THE WATER HEATER AND THE WALL. IT TOOK HIM ABOUT 30-45 MINUTES TO DO THE ENTIRE JOB.

TERRIBLE. DO NOT RETURN CALLS. BAD INSTALLATION OF FURNACE, PER 2ND REPAIRMAN.

SHOWED UP ALMOST AN HOUR LATE, AND THEN, SPENT A GOOD PORTION OF THE TIME TRYING TO SELL AN ENTIRE SYSTEM UPGRADE AT 4X THE REPAIR COST. WHEN I WENT WITH THE REPAIR OPTION, SPENT THE REMAINDER OF THE TIME PUSHING AN EXTENDED WARRANTY. VERY EXPENSIVE FOR TIME SPENT, AND BLATANT ATTEMPTS TO HAVE ME SPEND EVEN MORE MONEY WERE UNAPPRECIATED.

THE SERVICE TECH WAS VERY PROFESSIONAL, AND HAD THE JOB DONE QUICKLY.

WHEN WORK WAS FINISHED, AREA WAS LEFT CLEAN.

WE GOT THREE ESTIMATES BEFORE CHOOSING AIR-TROL. ONE COMPANY WAS $1,000 MORE EXPENSIVE FOR SAME FURNACE. THE OTHER COMPANY NEVER EVEN GAVE US AN ESTIMATE AFTER THEY HEARD WE WERE GETTING ONE FROM AIR-TROL. AIR-TROL WAS PROMPT WITH THEIR ESTIMATE, INSTALLATION AND CLEAN-UP. VERY EASY TO WORK WITH. NO MESS. ON TIME. NO HIDDEN CHARGES. WE ALSO TOOK OUT A SERVICE CONTRACT WITH THEM AND ARE TOTALLY SATISFIED.

THE CIMATEC MODEL 1000 AIR SCREEN APPEARS TO BE AN ORDINARY FIBER GLASS FILTER IN AN EXPENSIVE FRAME. THE FRAME HOLDS A SANDWICH CONSISTING OF A METAL GRID PLACED BETWEEN TWO LAYERS OF FIBER GLASS. THE GRID IS CONNECTED TO A SMALL CIRCUIT HIDDEN IN THE FRAME, WHICH IN TURN IS CONNECTED TO 24V POWER. CIMATEC'S WEBSITE MAKES VAGUE STATEMENTS ABOUT AIR PURITY, SUGGESTING THAT THEIR DEVICE MIGHT BE EQUIVALENT TO AN ELECTRONIC AIR FILTER COSTING $1000'S. THEY USE SCIENTIFIC TERMS WHICH, AS A SCIENTIST, I FIND MEANINGLESS. THERE IS NO EVIDENCE THAT THE AIR SCREEN FUNCTIONS ANY BETTER THAN A $5 FIBERGLASS FILTER. I DEMANDED $620 REFUND. ARS OFFERED TO REMOVE THE AIR SCREEN AND REFUND $200. AFTER 3 WEEKS, THEY FINALLY REALIZED I HAD STOPPED PAYMENT ON MY CHECK. THEY OFFERED A $410 REFUND, WHICH I ACCEPTED IN ORDER TO CLOSE THE MATTER. I WILL WRITE OFF THE REMAINING PM SERVICE. I WILL NOT ALLOW ARS SERVICE AT MY HOME AGAIN, EXCEPT IN EMERGENCY. THUS ENDS A $7500 RELATIONSHIP.

THE WIRES ARE ON TOP OF THE UNIT AND IT WAS A $250 JOB. THEY CHARGED ME $860.

RESPONDED QUICKLY ON A SUNDAY, HOWEVER, WAS UNABLE TO INSTALL THE SAME DAY DUE TO SPECIFIC WATER HEATER BEING UNAVAILABLE.

JOE, THE TECHNICIAN, WAS ON TIME AND POLITE. EXPLAINED HOW THE IGNITION SYSTEM WORKS WHILE CLEANING AND INSPECTING. REASONABLY PRICED.

I CALLED AND THE SALES REP. CAME OUT THE NEXT DAY. THE REP. GAVE ME 3 PRICES, AND SUGGESTED THE MEDIUM-PRICED AIR CONDITIONER. I APPRECIATED HIM NOT TRYING TO SELL ME THE MOST EXPENSIVE AIR CONDITIONER. THEY WERE ABLE TO COME DO THE JOB 3 DAYS LATER, WHICH WAS GREAT BECAUSE WE WERE WITHOUT AIR CONDITIONING. MY ONLY PROBLEM WAS THAT WHEN I WENT TO PAY FOR THE JOB AFTER COMPLETION, I TRIED TO USE MY $100 OFF COUPON FROM ANGIE'S LIST, AND THEY DID NOT WANT TO HONOR IT. I ASKED WHY, AND THEY SAID THAT I HAD TOLD THEM I WAS AN ANGIE'S LIST MEMBER WHEN I ORIGINALLY CALLED FOR THE ESTIMATE. HOWEVER, WHEN THE SALES REP CAME TO GIVE ME THE ESTIMATE, HE DID NOT DISCLOSE THAT HE WAS GIVING ME THE DISCOUNT. IN ANY CASE, HE ENDED UP GIVING ME $50 OFF INSTEAD OF $100. I SUGGEST COMPANIES NOT OFFER COUPONS IF THEY DO NOT INTEND TO HONOR THEM WITHOUT HAGGLING. I ALSO SUGGEST THAT IF YOU WANT AN ESTIMATE, PRESENT THE COUPON AT THE TIME OF PRICING--BUT AFTER THEY'VE GIVEN YOU THE ESTIMATE.

I FELL LIKE I CAN TRUST THEM. THE AIR IS WORKING AND DOING THE JOB! THEY LEFT A SMALL MESS IN THE ATTIC, HOWEVER, THEY CAME BACK AND CLEANED THAT ALL UP. THE MEN WERE VERY, VERY NICE AND PLEASANT TO WORK WITH.

AIR-TROL IS AN EXCELLENT COMPANY. THEY INSTALLED OUR UNIT IN 1999 AND HAVE ALWAYS PERFORMED TOP NOTCH WORK.

THE INITIAL RESPONSE WAS VERY GOOD. ARS WAS ABLE TO SEND SOMEONE OUT WITHIN 1-2 HOURS AFTER I PLACED THE CALL. I WAS TOLD THAT THERE WOULD BE A $45 SERVICE CHARGE, FOR WHICH THE SERVICEMAN WOULD ASSESS THE PROBLEM AND GIVE A QUOTE. THE PROBLEM WAS ASSESSED AND I WAS TOLD THAT THEY WOULD TRY THE ''EASY FIX'' OF REPLACING THE WASHER AND IF THAT DID NOT WORK THEY MIGHT HAVE TO WORK FROM INSIDE THE HOUSE, WHICH WOULD MEAN CUTTING INTO THE FINISHED CEILING IN THE BASEMENT. MY ERROR WAS IN NOT ASKING FOR A QUOTE OF THE QUICK FIX, BUT HAVING HAD MUCH PLUMBING WORK DONE BEFORE I THOUGHT I HAD A GOOD IDEA OF WHAT THE COST WOULD BE. I WAS STUNNED TO BE CHARGED $165.87 FOR LESS THAN 20 MINUTES OF WORK, AND TO FIND THE $45 ''SERVICE CHARGE'' WAS NOT CREDITED TO THE REPAIRS. I CALLED THREE OTHER REPUTABLE COMPANIES FOLLOWING ARS SERVICE CALL AND ALL THREE QUOTED ME HALF THAT COST. IT HAS TAKEN 3 WEEKS OF CALLS ON MY PART, WITH NO RESOLUTION AS OF YET. EXCESSIVE COST AND POOR CUSTOMER SERVICE.