MR Service, INC

Mike is very easy to deal with and good at what he does. I will use him for all of my landscaping and yard work needs.

I used MR Service last year for complete lawn care at my home. They mowed, trimmed, fertilized, and applied weed control. This was a brand new sodded lawn and it looks as good or better than my neighbors after a year. The lawn came back green and lush after the winter and has only a few weeds. Overall, they did a good job. Their mower operator is a little careless and sometimes the pivot wheel on the mower twists the sod and sometimes they bang their mower into the side of my house. I brought these issues to Mike Rohlman's attention, but they continued to happen.

I CALLED MR SERVICE TO SCHEDULE AN APPOINTMENT TO HAVE MY LAWN AERATED AND TO CHECK THEIR FEES. NO ONE ANSWERED THE PHONE, SO I LEFT A MESSAGE. FOR ABOUT A WEEK, I DIDN'T GET A CALL BACK. I CALLED AGAIN AND LEFT ANOTHER MESSAGE. NOTHING! I DECIDED TO WAIT IT OUT BECAUSE I WAS IN NO HURRY. ABOUT 2 WEEKS AFTER MY INITIAL CALL, SOMEONE FROM MR SERVICE CALLED AND SAID THEY WERE ON VACATION. WE SET UP A TIME FOR THEM TO COME OUT, WITH THE UNDERSTANDING THAT THEY WOULD LET ME KNOW THE RATE BEFORE STARTING THE WORK. NEEDLESS TO SAY, ON THE DAY THEY WERE SCHEDULED TO COME OUT, I LOOKED OUT THE WINDOW AND SAW SOMEONE FROM MR SERVICE AERATING MY LAWN! AS IT TURNS OUT, SHE WAS UNAWARE THAT SHE WAS SUPPOSED TO LET ME KNOW THE FEE BEFORE STARTING. EVEN SHE DIDN'T KNOW THE FEE! SHE HAD TO CALL THE OFFICE. THIS WAS A STRANGE EXPERIENCE, AND I'M NOT SURE I'D USE THEM AGAIN.

MOST UNRELIABLE ABOUT MOWING. NO ONE EVER ANSWERS THE PHONE AND LEAVING A MESSAGE RESULTS IN MOSTLY NO RESPONSE. I EVEN HAD DIFFICULTY IN CANCELING THE SERVICE, THEY KEPT COMING AFTER MY MESSAGE TO STOP.