Brent Messmore Plumbing & More

Plumber that came was able to change out the toilet, but seemed to be not as experienced as I would have hoped. He had some tools, but was missing a few key items that would have made the job go a little faster. There was also a couple things I had to point out that I would think the plumber would have already known.

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Given the age of the home, the items were original and failing. Causing multiple leaks throughout the home and basement. I called Brent Messmore, both he and Todd Clay showed up as scheduled, got to work right away. He and Todd finished one bath and then Brent had to leave for another appointment. Todd stayed and finished the job that morning & into the afternoon. Both are very professional. I appreciate the job they performed. Excellent job!

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I called on Thursday, 10/31/13 with a rather urgent issue -- there was an issue with drainage in our plumbing, and the drain line in the basement was spraying water any time water went down the line. I spoke to Brent and was told he would have someone from the office call me back to schedule an appointment. Because it issue was serious, I was told they would try to squeeze me in. Nobody called back. I tried numerous times to call back and finally reached someone on Friday, 11/1/13 and was told the soonest I could get someone to come out was Thursday, 11/7/13, in the morning. Thursday, at 1:00 PM, I received a call saying he had a personal issue and couldn't make it but would be there Friday morning. Friday came and went, and nobody ever showed up. I never got another phone call, and after repeated attempts to contact the office, I was never able to get through. Nobody every followed up. If they would have had the honesty and decency to tell me they would not make it in the first place, I could have sought alternatives. Instead, I wasted a week of dealing with this issues, trusing they would show up. There was never any follow-up of any kind, and I can't help but feel my inability to get through on the phone meant they were deliberately avoiding me. I have serious trust issues with any business that operates in this manner.

Went well, but some concern as there has been considerable time lapse, and I still don't have a bill. I don't know the cost yet.

Brent is very knowledgeable and professional. I will use him again.

Brent came to me highly recommended. He showed up promptly to take a good look at the remodeling job (foundation work and roof work), and was a genuine, kind man. He returned a quote to me quickly and at a fair price, and promised that he could start the job within a week or two. I agreed to his quote and then he never showed up. Several weeks went by and he did not show up to do the job and never had the courtesy to return any of my phone calls or emails. Admittedly it was a fairly large undertaking with the work required, but he was optimistic about being able to complete the task quickly and within a reasonable budget. If he had to step away from the job due to liability or the fact that it was too large of a task, I understand. However, returning one of my phone calls to explain the situation would have improved my opinion of him tremendously. For now, I cannot recommend him based on his lack of customer service.

His business is Brent Messmore Plumbing & More. They did not charge me for the service. I cannot say anything that I did not like. He is just absolutely wonderful. His price is very reasonable, and I recommend him to anybody I see.

We called early this morning. He worked us into his schedule and was at our house by 10am. He left the area clean when finished.

His services were excellent. His prices are fair. He was responsive. He was punctual. The quality of his service was good. I would use his services in the future also.