Indy Hardwood Flooring

See above. Went awful. Never use them.

After getting quotes from several local companies and meeting in person with 3 different contractors, we hired IHF to refinish the hardwood floors in two bedrooms (approx 300 sq ft). Justin, the owner of IHF, gave us a reasonable quote and a satisfactory explanation of how he would do the job, his timeline, and his ability to work with our schedule. I will say that before and during the job he was very responsive via phone and email, that he was flexible to work with my schedule, and that he was mostly on time. However, the quality of his work turned out to be reprehensible. Actually, it wasn't his work; Justin never touched the floors. He had a crew of two guys, one who actually used the excuse that "this was only his third job refinishing hardwoods." Neither of them appeared to have any experience, let alone expertise, with any aspect of the job. Throughout the job there were signs of bad things to come, i.e, they had to borrow a bucket for their (minwax) stain, they had no tarps laid down to protect our hallways from their equipment, they forgot to bring the samples of the finish and the colors of stain we asked to see, etc...but the worst part came when they applied the stain on the second day. In both bedrooms the irregularites in the stain were staggering, including pools of stain all around the perimeter of the rooms, and a "windsheild wiper effect" from applying the stain perpendicular to the grain of the wood. On the morning of day three, we thoroughly explained our concerns and pointed out the flaws throughout the rooms. Justin admitted that the stain had been wrongly applied against the grain, and assured us that he would address all of our concerns. At the end of the day, he did nothing at all to fix the stain problem except to seal it in with a sloppy coat of bubbled poly. On the fourth day, when we presented him with the same exact concerns of the day before, he insisted that he had resanded the floors and reapplied the stain the day before. Yet, he admitted that all the same irregularities remained. When we asked him what he could do to make it right, he suggested that he should sand the floors and start over again. Unthinkable! We might have been naive at first, but there is no way we would let these guys near our floors with a sander again! All evidence suggested that there was no time or tools or intentions or anything else that a second chance could fix--these guys simply don't know how to do the job right! So, to make a long story short, we did not pay him the second half of the deposit. Perhaps we should have demanded a full refund, because now we will have to buy a giant rug to cover the floors until we can afford to pay someone else to do it over. Furthermore, we have a whole new series of necessary repairs to attend to in the hallways, which IHF tore up with their equipment.

See above! AWFUL!!!!

We hired Indy Hardwood Flooring to replace carpet with hardwood flooring in our first floor hallway. They matched the new flooring to the old flooring pretty well. I mentioned that our pocket door couldn't slide over the carpet in the bedroom and I asked that they extend the hardwood flooring under the pocket door so it would slide. When the job was finished, he hadn't extended the flooring so the door still won't slide. They also put a strip down to transition between the hallway flooring and the bathroom tile, but it doesn't look very nice and is very obvious. We've already paid in full, and when we wrote the check it was made out to the company. He asked that we make it out to him, so my husband gave him cash.