FOCAL POINT CABINETRY

Got our last corian countertop at Loews, which was fine but we were referred by our realtor and decided to go with the recommendation. We measured all counters and brought drawings with us to get an estimate. Our realtor offered to let the company in any time to do measurements, since we were still in the process of the purchase. After looking at our drawing, Brian (son of the owner, as we later found out) told us that the main counter is too complicated and that instead of coming in to measure, they'd rather just come and take it as a template, leaving us with the island to use in the meantime which had a small 15x15 bar sink. They gave us an estimate of $6,300 based on our measurements (done by an engineer). We agreed, picked a color, scheduled the two appointments (monday to tear out, friday to install). They ran a special for a "free" sink included with the corian counter purchase. they showed us poor copies of hard to define shapes to pick from, and we later followed up via email to choose a sink type for the main counter. Brian told us that they don't have any choices for the bar sink, and that it might be a little bigger. We paid half as the deposit. After we walked out, I realized he never asked us what edge details we wanted, so I went back in to ask. He showed me two types, a sharp corner and a very rounded one. My husband said he wanted to rounded edge and we left. The install crew was very nice, they removed our main counter as scheduled. however when I came home on the install day, I was shocked. the bar sink was the size of a janitor closet utility sink, wouldn't even fit in the cabinet and looked like it belonged in the basement laundry room. The dimension (18x18!) was actually bigger than the main counter sink! Brian was convincing me we need to redo all the plumbing, etc. I was in tears of how hideous it looked after spending so much money. At that point I realized that unlike Loews, which measured every detail, and put it ALL in writing, every edge style, cut, and measurement. We didn't have any details written on our contract. Just the price. Then after the initial shock, we noticed the the main sink was also different than what we picked, as well as the counter edge... Yes, $6,300... They refused to acknowledge their mistakes. They did replace the bar sink for a more suitable 15 inch. but would not give us any credit for the wrong main sink or edge finish. They claimed that we picked the other edge and as far as the sink, which we clearly had images of in the email exchange, we were told to not complain since it was free as the special!!! I was absolutely stunned, wanted to at least get some discount and they threatened to put a lien on the house. Our realtor called them to get them to make it right and they simply refused. What a horrible way to run a business. I will never deal with someone who is so incompetent that they can't even write down the basic measurements!!!

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They were super to work with. One of the men came out and did all the measurements. Right before he started, he had someone else go out and re measure. The installation went so smoothly. Two men came in to do the install. Very organized. There were a couple of doors that were damaged so they ordered the new ones and did it without any hassle. They gave me a divider and built in another cabinet for me where I've never had one before next to the range. They also did a special one over the microwave. All of the cabinets are the easy close. They not only have a very good product but the service people did a very good job. You can't even see the seams. They took their time.