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AAA Appliance Service Co

Appliance Repair

About us

Additional fax - (574) 679-6543. Additional contact name - John Lemley. Additional DBA - J R Lemley.

Reviews

3.312 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
8%
3
8%
2
17%
1
25%


Rating CategoryRating out of 5
quality
3.8
value
3.3
professionalism
3.8
responsiveness
4.1
punctuality
4.3
Showing 1-12 of 12 reviews

Karin S.
11/2023
1.0
appliance repair
  + -1 more
I got the run around. Colin diagnosed my dishwashers Interface Board was dead. He saide he could order the part and install it for $ 149.00, plus the cost of the part. I said "lets do it". He goes outside to a black Ford truck where a man is sitting in the drivers seat. He is out there for about 5 minutes. He comes back to the house and hands me a bill (yellow piece of paper with and invoice # on it) which looks legit. I paid the bill with a check. One week goes by and I havent heard anything from AAA Appliance so I called their number 574 679 4981 and left a voice message inquiring about the status of the part order. They responded by text saying the part is on back order and there is nothing they can do about it, but would get back with me when part is in. I texted back to them asking for cost of part, no reply back. A week goes by and I called their number and left another voice message asking for status of ordered part. No response. Help me stop them from doing this to others. They are not trustworthy..
Description of Work: Dishwasher Interface board replacement.
Rating CategoryRating out of 5
$149

Angie H.
10/2022
1.0
appliance repair
  + -1 more
You name it this is what that company is terrible terrible terrible unprofessional very untimely. I could go on and on but why waste my time. They are contracted by Nipsco home solution, to service our appliances, this is ridiculous the way he handles his business. If you have Nipsco call them back and ask them to give you somebody else because you will get the runaround with him. Run Forrest Run……
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Barbara P.
08/2020
2.0
appliance repair
  + -1 more
I waited several days for someone to show up. I had described the problem. When 2 repair men arrived they stared at it for 10 minutes, filled it with water, which i later had to drain, and then said they had no idea what was wrong and they were not familiar with that brand. Its a Roper, made by Amana. He said he would talk to his boss and get back to me. Over 2 weeks later and i have heard nothing. I texted him and no response. At least he didnt charge me
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Liz G.
07/2017
5.0
appliance repair
  + -1 more
Excellent. He was professional - gave us the estimate for our dryer and also told us that our washer was going to go out soon. Paid the service call visit, and he said the service call would be good for 30 days just in case anything else went wrong in our house. I would most definitely call him again - no doubt!
Description of Work: Dryer Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Peggy G.
02/2016
3.0
appliance repair
  + -1 more
They were here for about 5 minutes and they fixed it, then they charged me $100. I will probably not use them again. They need to be a little bit more reasonable in the way that they charge for their services. It took a little while for them to respond to my phone call.
Description of Work: They repaired a dryer.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$100

RONALD N.
06/2015
2.0
appliance repair
  + -1 more
I have used AAA Appliance Service many times over the past few years and have recommended them dozens of times to neighbors, family members, and work colleagues because of their prompt responses, service, and fair pricing. Somethings has changed, however. I called on a Friday. No one could come out until the following Wednesday, but having described the repair needed, I was assured that the required parts were in the van and the repair could be completed easily on Wednesday. Upon inspection on Wednesday, I was told the required parts needed to be ordered and would be overnighted, so that the repair could be completed on Thursday. On Thursday, I was told the parts failed to arrive. It would now be Friday before repairs could be made. On Friday, a different service person came out, installed the rack and new adjusters, and left. As soon as I pulled it out, the entire thing collapsed as it had not been properly installed. I telephone immediately but was told by the service person that he was just doing a favor for the other agent and really didn't know anything about dishwasher units. This made me wonder why he was sent out to install it in the first place. The following Monday, the original service person returns and successfully completes the installation. $60 worth of parts, $30 labor, $79.50 for the three service calls, tax, for a grand total of $177.91 and 10 days to fix a dishwasher rack. While the unit is satisfactorily repaired, the poor communication, lack of follow through, and outrageous pricing makes it unlikely I will call AAA again or recommend them to others. Their service, professionalism, and pricing are not what they used to be.
Description of Work: Dishwasher repair, specifically the brackets holding the upper sliding rack needed replaced.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$177

Mary D.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: very honest

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Amy M.
03/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cindy M.
02/2012
5.0
appliance repair
  + -1 more
AAA Appliance provided very satisfactory service. They did the job quickly and were professional. I will give them an "A" on everything.
Description of Work: I used AAA Appliance to replace a broken element on my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$152

CHARLENE L.
11/2011
1.0
appliance repair
  + -1 more
They are a very dishonest company. They charged me $500-$600 for a job when all that was needed was the burners needed to be put in the dishwasher. He soaked me.
Description of Work: I used AAA Appliance Service Co to repair a stove in my home.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0

$600

Jeffrey K.
11/2010
4.0
appliance repair
  + -1 more
We would recommend them. They were expensive.
Description of Work: AAA Appliance Service Co cleaned our refrigerator about a year ago.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jodi L A.
06/2010
5.0
appliance repair
  + -1 more
I've used AAA for over 10 years. I had a house build in the 40's that had an oven recessed into a brick wall. AAA was the only company that would come out and look at it AND they repaired it and charged a reasonable price. I'm in a newer house now and my oven quit working so I called AAA and they came right out and told me I'd need a costly repair so I decided to get a new oven since mine was from the 70's. AAA installed the new gas oven and took my old one away. Very prompt service, very reasonable, I can't say enough good things.
Description of Work: Installation of new gas stove.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    11868 Lincolnway W, Osceola, IN 46561

    http://aaaapplianceserviceco.com/home.nxg

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    AAA Appliance Service Co is currently rated 3.3 overall out of 5.
    No, AAA Appliance Service Co does not offer free project estimates.
    No, AAA Appliance Service Co does not offer eco-friendly accreditations.
    No, AAA Appliance Service Co does not offer a senior discount.
    No, AAA Appliance Service Co does not offer emergency services.
    No, AAA Appliance Service Co does not offer warranties.

    Contact information

    11868 Lincolnway W, Osceola, IN 46561

    http://aaaapplianceserviceco.com/home.nxg