Second Time Around

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The furniture were family pieces. I wasn't sure if I wanted to keep the chairs. John gave me a number of ideas. I ended up keeping the chairs and upholstering the seats, which had been wooden (and not very comfortable). I would not have thought of this idea on my own. I also wasn't totally sure exactly the stain I wanted. He took the time to show me how different options would look. I LOVE the outcome. Beautiful and comfortable! I highly recommend John!

They are reliable. I rate them high overall.

I was very pleased with the customer service given to me by the owner. He was pleasant and professional. He estimated that the price would be $125 - $150 and that I should allow 3 weeks for completion. In three days, he called me to say I could pick-up my repaired bookcase. Not only was the leg re-attached to the bookcase and repaired, he did more than he said they would do by touching up the finish on the legs and making the wheels actually roll. A very good job was done overall and I would use 2nd Time Around again.

They did a great job. We matched up the paint color and he did a lacquer kind of a finish to it so that it wouldn’t show up. He filled some the places which were in bad shape too. He completed the work. He took an extra week to complete the job. The price was close to the estimate that he had quoted over the phone without having seen the bump bed. He told me it would cost anywhere from $250 to $400 and it came around in-between.

The table was excellent and he matched everything perfectly and he finished on time.

Excellent workmanship. I can't even tell which spindle was replaced because the wood grain and stain match perfectly. The repair took about 2 weeks, as promised.

We have used Second Time Around before to refinish 7 pieces of older wood furniture. That work was excellent. This time, we had John refinish the existing cabinets. We had looked at a complete remodel (tear out, new everything) and also a refacing job but decided those were too expensive. Since we were finishing just the doors and drawers, they had to match the existing cabinet boxes. John took two doors to his shop, stripped one and showed us that we had solid hickory doors/drawers. Pleasant surprise! He worked to match the color and finish. Once we approved the color/finish, we scheduled the rest of the work. He came one week later, took all the doors and drawers, and about a week later, we scheduled the re-install. They came on-time and re-installed everything. We bought new hardware as well. John aligned all the doors - a tricky job. He touched up the boxes and repaired a big scratch on the front of our counter. This took about 3 hours. The new finish matched the boxes and we are very pleased with the results. One note - if you're in a big hurry, you may wish to go elsewhere. John has a shop in Noblesville and one in Michigan. He has people working at both locations but he is the person who comes to your home, reviews the job, does the estimates, etc. He splits his time between the two shops so he's not personally available every day of every week here in Indy. If you do have time, are not in a rush and want to get a really quality job, Second Time Around is for you.

It was like dealing with a friend. He was very helpful making suggestions. He was very professional, like an artist.

John did a beautiful job and was very efficient and professional. I am going to have him back out to refinish some furniture pieces.

John was very nice and professional. He was up front about what he thought it would cost and how much work would need to be done. When he was finished doing the work he took time to tell me exactly what he did and why he had to do the things he did. He helped unload the chairs when I brought them to him and then helped load them in my truck when they were finished. He was very nice about putting some bubble wrap on two chairs that could possibly hit while I was driving. I am very pleased with the service I received.

I WAS GIVEN A QUOTE OVER THE PHONE OF $125 WITHOUT HIM SEEING IT. ONCE HE SAW IT HE ADJUSTED HIS ESTIMATE TO $250. THEIR PRICE SEEMED HIGH BUT I WAS ASSURED THAT I WOULD HAVE IT BACK BY CHRISTMAS. I AGREED TO HAVE IT DONE BECAUSE IT WAS A CHRISTMAS GIFT FOR MY HUSBAND. THE FRIDAY BEFORE CHRISTMAS HE HAD IT READY. HOWEVER I COULD NOT PICK IT UP THAT DAY. THE NEXT MORNING I LEFT HIM MESSAGES WHICH WERE NOT RETURNED. FINALLY SOMEONE ANSWERED AND I WAS ABLE TO PICK IT UP. IT TURNED OUT OK. WHEN HE STRIPPED OFF THE COVERING HE LET IT SIT TOO LONG AND AS A RESULT IT DRIED UP. IT CURLED UP SO HE HAD TO REPLACE IT. IF I HAD TO DO IT AGAIN I WOULD NOT PAY $250.

QUALITY OF WORK, COLOR MATCHING, THE WHOLE PROCESS WAS EXCELLENT. EXCELLENT JOB OF MATCHING THE COLOR OF EXISTING FURNATURE. PICKED UP ON TIME, RETURNED ON TIME. VERY NICE TO WORK WITH. I HAVE USED THEM TWICE IN THE PAST 4 MONTHS.

THEY HAVE DONE SEVERAL PIECES FOR ME (STRIPPING, REFINISHING, AND REPAIR). THEY CHARGE $45/HOUR, AND OFFER FREE ADVICE ON DO-IT-YOURSELF PROJECTS. THEY ARE FAST, EXCELLENT, SKILLED CRAFTSMEN AS WELL AS AFFORDABLE.

IN EVERY SINGLE CASE, THEY WERE QUICK, AFFORDABLE, AND VERY GOOD AT WHAT THEY DO: IN FACT, THEY ARE EXCELLENT.

VERY REASONABLE, BEAUTIFUL JOB! MEMBER HAD JOB QUOTED TO HER AT $600, $1200 AND UP. SERVICE PROVIDER DID WORK FOR 250.

I HAVE USED THEIR SERVICES AT LEAST 20 TIMES IN PAST 7 YRS., AND HAVE ONLY PRAISE FOR THEIR WORK, THEIR PRICES, AND JUST AS IMPORTANT, THEIR FRIENDLY SERVICE