Uses (1) sub for plumbing work, All other work is performed by our employees. Cost is determined by the job. No travel charges. No service fee. Extra charge for after-hours service. Additional emails - sales@refinekbf.com, matt@refinekbf.com Additional DBA - H & R Construction Services LLC.
Business highlights
16 years of trusted experience
Emergency Services Offered
Services we offer
Kitchens, baths and floors sales, installation and remodeling, electrical, plumbing, cabinetry, granite, quartz, decks, flooring & carpet.
They did a great job - would definitely use them again on future jobs
Description of Work: Quartz Bathroom Vanity Countertops, Sinks and Faucets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
MARY C.
08/2017
5.0
custom cabinets, flooring contractor, plumbing, home remodeling
+ 2 more
We were very happy with them. Since that time we had lots of trouble getting them to come back out to get an estimate. So, I would say getting additional work done by them has been impossible. On responsiveness, for the job done an A, but for additional estimates, I would say a D. I would use them again if I could get them to come out, sure. It went well the workers were easy to work with, so it went well.
Description of Work: We used them for our kitchen. They installed new cabinets, new flooring, sink. They put an island in. They reconfigured our kitchen basically.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeanne L.
04/2016
5.0
home remodeling
+ -1 more
We first meet Matt at the Hamilton County Home Show. He was very friendly and answered all our questions. About a year later we received a couple of estimates from 2 companies. Refine's estimate was considerably less than the other. We decided to go with Refine. We meet with Matt and his contractor, Paul at our house to go over details of the estimate and to answer any questions that we had. We also meet them at their showroom to discuss design items and pick out tile, etc. On several occasions, they would meet us after business hours to accommodate our schedule. They both were always friendly, professional and knowledgable. Paul even gave us tips on another home project we were doing ourselves. They gave us a rough estimate to a start date based on material arrival. In the meantime, we did our own demolition to save some money. They started the project just when they said they would and had it completed earlier than expected. The tile installer, Todd did a fantastic job putting in the shower and floor tile. Paul was super to work with. Anytime I would text him with a question, he would almost immediately call me back to answer my questions. When the plumbers had not replaced the water valves as expected, Paul had them back out within 2 hours to correct their oversight. The overall quality of work was excellent. The communication with Matt and Paul exceeded our expectations. We did buy several items on our own with Refine's guidance. They even told us on some items that we could get it cheaper if we would purchase through the big box stores. In total, we spent $10,000. We can't say enough of how enjoyable it was to work with Refine. We will definitely use them again for our master bathroom which we are planning now.
Description of Work: Remodeled guest bathroom by doing tile work, plumbing and electrical.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,300
Megan J.
03/2016
1.0
home remodeling
+ -1 more
There were a lot of issues along the way. They finished about a year ago. This was our first winter with the remodel. I went to get in the tub and the water was frozen. They rerouted the pipes behind the bath where an uninsulated room is, without letting me know. They were originally routed around the front of the tub. They claimed that they didn't do anything different, but I have pictures to the contrary. We lived her for 2 years, through record cold winters, and never had any issues. I called Refined and they said they would come out and fix the issue. They sent an employee out, on 2 separate occasions, who was not qualified. Then they never got back with me after the 2nd visit. In the mean time the pipes froze again. I then called an insulation specialist who fixed the issue to the tune of $800.00. I emailed Refined back and got a very unprofessional response from them. I also keep running into issues with my toilet leaking. It was determined that the flange was installed too low to create a seal. I emailed Matt to let him know about that as well. Matt claims that the tub was insulated with R19, which my insulation specialist disputes. He also said that the toilet flange was cracked and had to be replaced. The flange is clearly cracked now. Matt says he is not willing to pay any bills "based on these accusations".
Description of Work: They performed a master bathroom remodel.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$21,000
Response from Refine Kitchens Baths & Floors
This client has never paid for the work that was completed and is now delinquent 365 days as of today. We were told 8 months after work was completed that she had a toilet issue but called someone else to fix it. We were only informed of this after we tried to collect the remainder of the contract balance. She was told that if another service provider touched our work within the warranty period than the warranty would be voided. The flange in question was replaced by a qualified/licensed plumber in the beginning and set correctly.There is no code that states what this customer is claiming. The claim regarding insulation around the garden tub is without merit. The garden tub is located within the interior of the master bathroom and the adjacent was is insulated. This was verified when our (2) employees went to the house per her request and opened the wall to visually inspect for insulation. (we never touched the exterior walls, tub was pulled and deck was tiled and licensed plumber reconnected water lines and new drain assembly). During the visit, our employees were taken in to the basement where another contractor was working, the homeowner openly admitted that this contractor allowed the water lines to freeze. Bottom line is that we have always and will always take care of anything we are responsible for.
Ron E.
03/2016
5.0
home remodeling
+ -1 more
Everything went well. Matt and Paul were very helpful with planning the project, selection of granite, sink & faucet. Tear down & removal, and the new install went as planned. The plumber, Brian Hunter (Hunter Plumbing), was very helpful & professional (We will use again). The kitchen looks amazing.
Description of Work: Removed old kitchen counter tops, sink and faucet. Removed old bar top as well. Repaired/patched a small hole in the kitchen wall. Installed granite counter tops, new stainless steel 60/40 sink, and new faucet. Also installed granite bar top. Project included disconnecting/reconnecting plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Michael K.
06/2015
5.0
flooring contractor, remodeling, home remodeling
+ 1 more
Found Refine through Angie's List. Once agreeing on what services would be provided I put down a deposit. Service was scheduled a few days later to be started in 2 weeks. They had no issue with me doing some of the prep myself. Workers showed up Thursday morning and completed the work by Friday evening, as expected. John, the PM, was attentive and the tile setter did a great job.
Description of Work: Replaced wall tile around fireplace, replaced floor tile on hearth, tiled bathroom floor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
JACK & PAM T.
12/2014
5.0
home remodeling
+ -1 more
Refine was professional; did quality work; communicated well; and at all times aimed for customer satisfaction. I would gladly rehire them.
Description of Work: Lowe's was used for a total kitchen remodel, e.g., design/layout (excellent designer at Noblesville store), cabinets, counter-top (separate vendor), & appliances. New flooring was another provider. Lowe's arranged for Refine to be the contractor on all work except new counter-tops. Elements of Refine's work included removing old cabinets and counter-tops for resell, to installing new cabinets, the latter requiring detailed finish work, as well as significant electrical changes, and a range of other minor fixes.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Rodney C.
08/2014
1.0
home remodeling
+ -1 more
I called Refine and asked if they provided service in my area, approximately 35 minutes from their office, and was told yes. I made the appointment for 30 July 14 at 4 p.m. but no on. The showed or called. I called them the next day and was told they had put it on the calendar wrong and apologized and we made another appointment for 11 August 14 at 4 p.m. I left work early and called them at 3 p.m. to confirm the appointment and provided my address again. Refine called me at 3:30 and verified the address as his GPS was not showing my house and he said he found it on GOOGLE maps and that he was leaving the office. I arrived home at 4 and at 5:20 no one had shown up or called. I called the office and was told that he had left at 3:30, they took my number and said they would call to see were he was and call me back. As of today, 21 August, I have never heard back from them. Refines response is a lie. I Arrived home at 4 p.m. as stated, i have no door bell and the front door aas open. Not sure who's house they were at but they never called me and i do have voice mail. I have been in the military for almost 30 years and have never seen such unprofessional people.
Description of Work: Refine was scheduled to come and provide an estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Refine Kitchens Baths & Floors
On August 11th, 2014, our sales associate arrived at customers home at 4:15pm. He knocked on door and used doorbell with no answer. Our associate also stated that he called multiple times from his cell to customer with no answer and no voicemail box to leave message. The entire time on the front stoop, he could hear the blaring of the TV (Sports Center-ESPN) and the customer's car in the driveway. He attempted this until 4:45pm and left. Customer called at 5:20pm inquiring as such. When the events were given to our office, we attempted to contact customer and got no response or voicemail.
Refine was the contractor used by Lowes to complete our bathroom remodel, and we are extremely happy with the process and the results. Bob Irey, his foreman Dustin, and their crew were all very professional, friendly, and responsive to any questions or concerns. The workmanship is excellent and it was apparent their top priority was to see us happy with our new bathroom. Refine did a complete tear-out of the existing space and did full tile (with a heated floor), cabinets, granite surfaces, and a glassed-in shower. The project was not without some minor issues along the way (mostly materials/parts), but Refine dealt with each problem, put our minds at ease, and kept every promise to do the job right. Friends and family who have seen the work have all commented on the quality and attention to details. We love Lowes, but we'll go straight to Refine for any construction work we need done in the future (kitchen, floors, roof). We would highly recommend them to anyone planning a remodeling project.
Description of Work: Remodel Master Bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$26,000
Carrie F.
07/2014
5.0
custom cabinets, countertops, home remodeling, lighting, marble & granite
+ 3 more
In general, very well. We combined our concept of what we wanted with their ideas of what was possible in our budget. Refine was reasonable in their pricing compared to other quotes and we liked the ideas they presented. Dustin was the project manager and is very detail oriented and made sure our finished product looked custom built.
Description of Work: Reconfigured existing countertops, installed granite countertops, under cabinet lighting, new sink and faucet and redesigned pantry with a new cabinet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$11,000
Troy F.
06/2014
5.0
home remodeling
+ -1 more
I would highly recommend Refine. We got many designs and quotes before starting our bathroom remodel and Refine provided a design that we were very happy with and the pricing couldn't be beat. The showroom provided plenty of options for selections. The people were great to work with. The end result was amazing and we are very happy.
Description of Work: Remodeled master bathroom and other full bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$23,400
Ann L.
05/2014
5.0
ceiling fans, electrician, lighting
+ 1 more
NASR personnel were prompt and courteous and performed excellent work at a fair price. When Joseph first arrived to look at the job he fixed an item even though he thought he was not under contract yet (he actually was). That inspired confidence and the NASR is highly recommended.
Description of Work: Fuse panel replacement, required grounding, permit and new meter from power company. Additional work outside the contract (removal and installation of new attic exhaust fan and correction of light switch that I incorrectly installed). These additional procedures were fairly priced and performed the same day the panel was replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Rahul K.
05/2014
4.0
countertops, home remodeling, marble & granite
+ 1 more
I contacted 'Refine Kitchens Baths' for the granite counter top that I am looking to put. They responded promptly and provided with details and the estimate of how much it will cost me. Also provided multiple options.
Description of Work: Provided with the estimate for Granite counter top.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$4,000
Terry D.
04/2014
4.0
home remodeling
+ -1 more
The job took twice as long as was promised and $450 more than quoted. Had problems with the quality of workmanship. One of the owners, Matt came out to look at my concerns. He and his employees came back out and corrected all issues. They also polished and repaired my kitchen granite seem, at no cost. They did a great job! Thank you Matt
Description of Work: Removed 3 vanity tops,sinks and pulled out a Jacuzzi tub. Then install Granite vanity tops, 4 new sinks, 4 new faucets and Granite around the Jacuzzi
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,862
Laura G.
03/2014
2.0
home remodeling
+ -1 more
Bob showed up at the initial appointment as scheduled, seemed very professional. However, I have not heard anything since he left my house. I have made attempts via email an phone messages to see what is up. I guess they are too busy with their current jobs to take on anymore - would have been better if they had been honest that they were backed up and did not want the work rather than no response.
Description of Work: Bob came to my house to measure my kitchen and discuss a remodel project. He was supposed to give me a quote and drawings of proposed layout for approval to move forward on the project.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$15,000
Susan S.
03/2014
3.0
home remodeling
+ -1 more
Poor quality workmanship, chipped tiles in floor and shower, tile floor is not level. Tile accent pieces are not cut properly. Project ended 3 weeks after target completion date.
Description of Work: Remodeled master bath
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$22,000
Michael D.
02/2014
5.0
ceiling fans, electrician, home remodeling, lighting
+ 2 more
Joseph was prompt and professional. All the work was done quickly and effectively. I would definitely hire him again for any electrical work.
Description of Work: Joseph replaced an electrical outlet that my remodeling contractor had left hanging loose and which shorted out recently. He also repaired an exhaust fan which was installed with a defective light outlet. We now have light over our new stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
JOE C.
12/2013
5.0
ceramic tile, flooring contractor, remodeling, home remodeling
+ 2 more
I had an idea and they went with it. They gave me suggestions along the way. Great experience, Matt, Tricia, Dustin, everyone on the ball!
Description of Work: Brand new bathroom. Gutted room. New walls, toilet, shower, tub, double sink, tile floor, tile walls, mirror, and cabinets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
KENT & BARB A.
12/2013
5.0
marble & granite, plumbing
+ 0 more
Good advice, knowledgeable about remodel and how to choose granite. Job completed on time, on budget.
Description of Work: Granite installed in kitchen. New sink and faucet. Removed laminate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Jan P.
12/2013
5.0
ceramic tile, countertops, flooring contractor, home remodeling, marble & granite
+ 3 more
It went very well. They were on time. They worked neatly. We were very pleased.
Description of Work: They installed tile in our bathroom. Also faucets and a new granite counter top.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Steve G.
11/2013
5.0
home remodeling
+ -1 more
Great guys! very helpful, created a design with my needs. Excellent work done. High end bathroom without the end cost! Favorite room in my house!
Description of Work: Total master bath renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$15,000
BECKY P.
11/2013
4.0
ceramic tile
+ -1 more
Bob was great in getting us a timely quote. Workers were always on time and cleaned up well every day. Job took longer then expected. Fixed all areas we had issues with with no quarrel. Finished job and looks beautiful.
Description of Work: Installed new ceramic tile in entry, dining room, hallway, and kitchen
Easy to work with. Professional, kept pretty much to schedule, willing to work within budget. Few minor bumps might have been avoided with better communication between staff and sub-contractors. Overall highly satisfied.
Description of Work: Complete master bath remodel/demolition, enlarged shower and added bench. Also did the tiling, electrical and plumbing (installed new fixtures and hardware). Installation of new cabinets, design work and granite installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Letha S.
11/2013
4.0
ceramic tile, flooring contractor, home remodeling, plumbing
+ 2 more
Customer service and quality of work was very good.
Description of Work: Bathroom remodel. Installed new vanity and granite top. Relocated and enlarged shower. New tile and plumbing. New tile floor – paint.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Larry B.
11/2013
5.0
countertops, remodeling, home remodeling, marble & granite
+ 2 more
Everything about this operation was excellent – sales- install- clean up.
Description of Work: Granite counter tops in kitchen. New sink and faucet.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Countertops and Backsplashes,
Marble and Granite,
Ceramic Tile,
General Remodeling,
Plumbing,
Lighting,
Electrical,
Cabinet Making,
Finished Carpentry and Woodworking,
Ceiling Fans
FAQ
Refine Kitchens Baths & Floors is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Refine Kitchens Baths & Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa