Precision Garage Door Service of Indianapolis

I really appreciated that the company offered me several options instead of just giving me a flat price and only one option.

It was a good experience. They were on time and did a fine job with the repairs. They also provided a warranty package in case anything goes wrong in the future.

They were very professional, and we received a great value for the service.

There were no issues or problems with the work. The job was done well.

They arrived on time, did a good job with the repairs, and were very professional during our interactions. Overall, it was a good experience.

It was great! The technicians were very professional and personable, and they completed the job within an hour. They provided a lot of helpful information as well.

They were very prompt in scheduling and courteous when they arrived. The technician helped show us why the door was making noises and we didn't feel pressure to go a certain route. We had an old opener that needed replaced but the new hardware on the doors helped make it very quiet as well. Technician knew what he was doing and felt comfortable while he was conducting all of the work. We can barely hear the door open and close now. Very happy with the Company.

Do NOT call them, do NOT recommend them, do NOT allow them to provide any garage door services to you or anyone who asks for a recommendation. See above.

They were very professional and courteous.

Originally placed a call into them due to garage door becoming loud and the opener was old. Everything appeared to be in ok physical shape but it was becoming louder every year. They called before the appointment to confirm and arrived on time. Very courteous and walked us thru the process. Ended up replacing our opener and overhauled our door. You can barely hear the door open now (it is whisper quiet, couldn't believe the difference) and we don't have to worry about a broken spring or rollers for a long time now that everything is replaced. Very pleased with their company and will use them again.

Buyer beware of outrageous prices for desperate consumers. Precision was dispatched through my home warranty company for my garage door opener and broken spring repair. Company replaced my damaged garage door opener and I only paid $75 for my deductible. Wanted to charge me $210 for broken spring repair for 1 year warranty or $300 for same spring replacement with 5 year warranty. Also wanted another $51 for replacement of cable. I thought company's prices were too high--maybe to take advantage of desperate or unknowing customers. Yes- My garage door would not open due to broken spring but I was not desperate to get the door open right then like other customers may be. I decided only to have the company replace the garage door opener (they charged the home warranty company $469 plus my $75 deductible) but regular customers probably are a lot more. I called another garage door company that night who came out first thing on Monday. Charged me $130 to replace broken spring, $25 for extra remote control, and said the cable was only $4.00 so it was free. This company did not have the high pressure tactics like Precision.

The work they did was fine. They were pushing really hard to have parts replaced that didn't need replacement. They wanted to do this in order to give me a lifetime warranty on the door. I received a second and third opinion from (2) other companies who said they quoted work that was not neccasary. They were advising to me that parts were broken, when I came to find out they were not.

I have American Home Shield warranty on my home and they are the ones that chose this company to come out and do this service call. I didn't have any problem with the installation or any of that work. My biggest complaint was the price. They definitely were pushing me to take their full service package which would have included new drums, rollers, and cables. They indicated to me that if I was willing to do that then they would be willing to put a lifetime warranty on their work but they wouldn't do that unless I purchased the entire package. Had I agreed to take their full package, it would have cost me an additional $200. They really didn't offer any type of payment plan either. Without taking their full plan, my warranty is only 5 years on the springs. They wouldn't give me a lifetime warranty on the springs unless I took the full package. They very much discouraged me from taking their lower priced springs as well. If I found them to be competitive price wise, I would use them again.

The chain of my garage door opener came off the track, and the repairman tried to upsell me on repairs. I know that's typical, but what really got me was the fact that he exaggerated the problem. I was in the garage while he was examining the opener, and he asked if I had seen a certain part anywhere on the floor (as in 'has this fallen off somewhere & do you see it?'). I started looking around on the floor and when I had my back turned, he threw the part (a small disc) onto an outdoor rug that I had next to his ladder. He exclaimed "oh there it is" and proceeded to tell me how that would affect the repair. I know I would have seen that part if it had been there in the first place- he totally planted that there, and I was too startled to respond appropriately. The first price he quoted me was outrageous so I told him not to do anything, and then he supposedly spoke to his supervisor & came back with a price that was much lower (and more in line with what I expected to pay for repairs). I have dealt with this company twice and do not feel that I will invite them back out to my house for any repairs in the future.

not good.I will not do business with this company ever, Don't trust them

I paid $700. I went to another company after the face to see what it would have cost and it would have been half as much to fix. I’m extremely unhappy with the service and the charge. He kept coming back to the house saying there were all these issues wrong.

I did not appreciate their high pressure sales tactics. They tried to scare me into replacing things that didn't need to be replaced. I called to complain and no one got back to me until I stopped payment on the check. I would never use them again in the future.

This company apparently is notorious for victimizing single women and the elderly. I would like to spread the word so that no one ever calls them again and they pack up and leave town!

They showed up on time and did a good job. They were very good with their service; they called prior to the appointment. I would use them again in the future if necessary.

Everything went great. We had a good experience.

I tried to get the company that installed my garage door, but they were too busy to come, so I took a shot by literally picking the company with the largest ad in the telephone book. This was a really bad idea. First, I called the company and found that they were incredibly responsive since their office was located just two miles from my house! However, this was the very last positive experience I had with the company. The main issue I wanted fixed was that the door limiter travel switch needed adjustment. The second thing I needed done was programming of the keypad with my new code. Here is essentially how this went down: (1) the technician showed up quickly - I am thinking less than 5 minutes. A+ on responsiveness.. (2) The technician was really young. While he might have known his way around a garage door, his approach to solving the issues at hand were highly questionable. I am a mechanical engineer, and I am keenly aware of what needed to be done, and I decided to give him a chance and watch the action unfold. After all, I am paying them for their expertise. This was a good move - because I quickly came to the conclusion that he did not know how to help me. Later I would find out that he was very good at doing the paperwork to bill me, but creating a bill does not a great service experience make. (2) the first sign I had that he did not know how to fix my problem was that he did not know how to program the door keypad code from memory - I think all experienced door technicians know this, and that most garage doors are very similar. I own one of the most popular brands on the market, so the law of averages is way in my favor. He talked to other technicans, but to no avail. (3). In my attempt to 'help' the situation, I actually ran upstairs and printed out instructions that he could use to solve the problem from the device manufacturer. However, when I got upstairs, I heard a disturbing noise coming from my garage: the sound of an impact wrench being used to unbolt my rails from their tracks. I was incredulous. I grabbed my printout and headed downstaris to stop the action. (4) On arriving in the garage, with instructions in hand, the technican was still busy pulling and aligning the rail; which I had already checked out and knew was not the source of binding or misalignment. While the rail was quickly reinstalled, my quick opinion was that the technican was clueless as to how to fix the door, or programm the keypad, even with instructions in hand, and calls to another technician. Therefore, I decided to pay the technician to get them to go away. This was a good move - I could always ask for a refund later and would not have to find a contractors lean on the property at some future date. I wrote comments all over the bill for their permenant record. (5) After the technician left I called up the company and complained to the supervisor. I complained regarding the service and was promised a refund, including a substantial fuel fee they tacked on for having to drive about two miles to my house. (6) In summary, even after being impossibly nice to people, I did not get my money back. I confirmed this by calling today and learning that they had indeed cashed my check. (7) I eventually got my first-choice company to come out (same day) and the technician (without any guidance or instruction from me) actually came in and fixed the garage door for about $90. This is not a promotion of the latter company but shows that I spent nearly 2x what I would have if I'd just gone to the right company in the first place. I decided to list my experience postumously on Angie's List because I saw one or Precision Doors trucks; which reminded me of my bad experience. I hope the company has improved and that those improvements are reflected on independent ratings sites such as Angie's List. I will have to see a lot more positive ratings before I go back to them again.

I called the company, as I didn't want any damage to car. They are now saying they will not honor my warranty because the person who is reinstalled the door isn't a member of their team. The field personnel was polite and courteous. Management is protecting their bottom line and not their customers. I would not recommend them for anything. They rude, impolite, and curt. They do not care about their customers

He was very nice. He explained everything very well and did a great job.

Staff person was 30 minutes early, but clearly outlined options and performed work quickly and well.

The techinician (Darren Bennett) arrived late. The charge was over $1,000. What a shock. The technician did not call to obtain authorization for additional work. Precision Overhead Garage Door Service is NOT trustworthy. I would not recommend Precision Overhead Garage Door Service to anyone for any reason. There are plenty of other Garage Door Service companies. My advice is to call someone else. DO NOT CALL PRECISION OVERHEAD DOOR SERVICE unless you want to work with the DEVIL. This company is EVIL I wish I would have checked Angie's List prior to calling Precision because this is not a unique report. Others have similar bad experiences.