PONDSCAPES INC

I called them several times. They never did come out.

I LEFT A MESSAGE ON MONDAY. THE RECORDING STATED THAT THE RETAIL STORE WAS ONLY OPEN ON FRIDAY AND SATURDAY. I WAITED UNTIL THEN BASED ON THE POSSIBILITY THAT PERHAPS NO ONE WAS CHECKING THE MESSAGES DURING THE WEEK. I HAVE TO THINK THAT THIS IS NOT A GREAT WAY TO RUN A BUSINESS BUT MY EXPERIENCE WITH ANGIE'S LIST COMPANIES HAS ALWAYS BEEN EXCELLENT AND I WAS WILLING TO WAIT. UNFORTUNATELY, I NEVER HEARD ANYTHING FROM THEM. NO PHONE CALL. NOTHING.

THE JOB WAS EXPLAINED THOROUGHLY, BEFORE AND AFTER COMPLETION. THEY HAVE OFFERED ASSISTANCE SHOULD ANY PROBLEMS COME UP IN THE FUTURE. THE WORK CREW HAD TO SPEND MORE TIME ON THE INSTALLATION THAN PREDICTED, THROUGH NO FAULT OF THEIR OWN, BUT THEY WERE PLEASANT ABOUT IT AND WORKED EXTREMELY HARD. WE ARE THRILLED WITH THE OUTCOME, VERY MUCH ENJOY THE POND, AND FEEL LIKE IT HAS IMPROVED OUR YARD CONSIDERABLY.

JOHN WAS COOPERATIVE, HELPFUL, AND IN GENERAL SOMEONE I THOUGHT I WANTED TO DO BUSINESS WITH WHEN HE CAME OUT TO SEE THE JOB. HOWEVER, THAT IS THE LAST I HEARD FROM ANYONE. HE SAID I WOULD HAVE AN ESTIMATE IN 2 WEEKS. AT ABOUT 3 WEEKS IN TIME, I CALLED AND THE PERSON ANSWERING THE PHONE SAID THAT THEY HAD A COMPUTER FAILURE AND LOST A LOT OF INFORMATION. THEY TOOK MY NUMBER, BUT AGAIN NO RESPONSE. A COUPLE OF WEEKS LATER, I MADE A PHONE CALL, GOT A "LEAVE A MESSAGE" WHICH I DID AND AGAIN GOT NO RESPONSE.

THIS COMPANY SPECIALIZES IN INSTALLING PONDS AND WATER GARDENS. THEY WERE VERY PROFESSIONAL. THEIR ESTIMATE WAS VERY DETAILED, SO I KNEW EXACTLY WHAT THE JOB WOULD COST.