Nature's First Choice

We called them and they scheduled the time that they would come out. They never showed up and we called them to follow up. They never responded. I think they are just overwhelmed with the numbers that people calling them.

The contractor used a lawn tractor mounted aerator which was too heavy for the soft soil, resulting in ruts and turn marks in the yard. I'll hire a service that uses a walk-behind aerator next time.

Very satisfactory. The owner and workmen were quick, efficient, and clean and did more than necessary, even helped start a balky tiller. Price not applicable because it was part of a Big Deal.

They never did the work I paid for. My money was refunded by Angie's List.

I called and left numerous message for them to do the work, and they never returned our phone call. I was able to get a full refund because they didn't do the work.

The people didn't have exactly the right equipment. Instead of one of those walk behind aerators they brought in one that you pull behind a tractor and tried to put enough wait on it to do the job. Average results. It would not be the kind of company I would hire if I knew about that. The price seemed reasonable knowing the going prices at that time, however it was commensurate to what I got. They did schedule and show up when they said. My impression was that they had a bunch of yards to do and they had to get them done.

I was told someone would call to give me an estimate. I was called 4 days later with them telling me they were too busy to give me an estimate.

I emailed them August 30th and left a Voicemails on August 31st September 1st to try ans schedule an appointment. I have not heard back yet and it is now September 7th. My Big Deal expires on the 18th and I need to redeem my coupon before this date.

'This August, I called the number on the coupon to arrange for the service. I got the voicemail and left my name and number. I called several times and left my name and number, with no response. I then contacted Angie's List, and they called and left a voice mail also. He did not respond to them either. I have contacted Angie's List to refund my money, and I will never recommend or use this company. If they were overwhelmed by the name of big deals sold, the professional thing to do would be to call and inform people and Angie's List --- not just ignore all of us.

I originally called in September. They told me to call back the first week after it rained. I spoke to them a few times but winter set in and they told me to call back in the Spring. I called back in the spring and since then he has never returned my call.

It did not go. No service provided. Could not get the people on the phone or to respond in any way.

We had purchased the big deal for lawn aeration from this provider. Because of the dry fall, it was recommended that we wait until spring to have the service performed. In April, when we contacted them, we were told to send an e-mail with our info. After that, we received no response, nor could we ever reach them on phone again.

I would never hire this company.

We purchased a $95 Angie's List Big Deal for lawn core aeration in September 2010. Because of the drought that summer, we scheduled the work for late October or early November. No show. After several attempts to contact them we finally got through and agreed that the work would wait until spring. We have called several times this year--always no answer, call goes to voicemail, no response. We finally called Angie's List to complain. Chandler took the call and said she would contact the company for us. 2 days later an e-mail from Chandler said that she was also unable to contact them and that Angie's List was refunding our $95. Thank you Angie's List and Chandler!

I was very pleased. They were professional, and they did what they said they were going to do. Their punctuality and scheduling were good.

Natures First Choice offered a $95 special last September for lawn aeration. Once the deal was confirmed we immediately contacted their rep who initially was very helpful and responsive. Since Indiana was suffering from a drought and we don't have an irrigation system to prep the lawn for the service, he suggested we put it off until Spring when the lawn would be wet. We agreed to contact him in February to get on the schedule. When we talked to him at that time we asked him to give us an estimate for some additional services, which he seemed happy to do. He said he'd apply the $95 we already paid against the new cost. We never heard from him again. 4-5 calls were made over the next 4 weeks. We always left a message in his voice mail box. By the end we were just asking for a response of "yes" or "no" so we could move on. Finally, we called Angie's List and they tried to contact him.They got no further that we did.

The workmen came when they said they would, were courteous and efficient. We were very pleased.

I bought a coupon from Angies list from this company to do Lawn aeration last September. The Owner recommended that I wait until the ground was wetter to do the aeration. Now in March I've called 3 times in the last week and have gotten no response. No call backs. No attempts at call backs. I have to keep trying since I've already paid them via AngiesList but I'm very very disappointed. Update: I was finally able to reach them after 2 weeks of trying. They never called me back. His preferred method of contact seems to be email and not phone. After a month of trying to contact this person I think they are ignoring the AngiesList coupon holders.

He advised me to wait until the next spring to perform lawn irrigation. I don't remember how much the estimate was. I appreciated his advice and it was good. My interaction went very well with him. He called me back and advised things to me. I will be using him in the future.

I am submitting this report, because I appreciated speaking a number of times with Jason, who I believe is the owner/operator of Nature's First Choice. Jason was entirely honest about the ineffectiveness and impracticality of doing an aeration procedure under the current condition of my lawn. We both made sincere efforts to coordinate the activity between ourselves and the weather; which ultimately did not cooperate. Jason, emphasized that the discounted aeration offer was good for a full year and we decided that we would communicate with each other in late February or early March. I really appreciated Jason's honesty and willingness to work with me. He demonstrated a sincere concern about completing the job when it would be much more effective for me than trying to convince me to do it immediately to generate revenue for his business. These are hard economic times for almost everyone and his thoughtfulness was appreciated. When Jason completes the task in the Spring, I am certain that I will have very positive things to say about his completed efforts.

Jason was awesome from the very beginning. He promptly called me after I sent my email and was at my house to provide an estimate one day later. He is very professional and wants to know his customers. I learned so much from Jason the first time I met him. I told him what I was looking to do and what my budget was. He listened to what I wanted and worked within my budget. He worked up the estimate in detail and patiently waited for me to make a decision. He gave me the best quote out of four and I felt very comfortable with him. Once I chose him as my contractor he was ready to begin. We ran into a few snags waiting on my HOA and the county to provide him approval but Jason did everything he could do to get it done quickly. Once we had all the approvals he was on the job that Monday. His men worked very very hard each day into the evening. They cleaned up every evening so my house still looked presentable. We had bad weather one day and ran into a little issue with the material on the first day but they pretty much completed a 10x15 brick paver patio, 15 ft retaining wall, grassy area for my dog, replanted two trees and placed erosion blankets on the remaining of the lawn in about 3 days. It was incredible. Jason was at my home each day with the guys. They did an amazing job! I LOVE LOVE LOVE my new patio and grass area. I cannot stop smiling every time I walk out back and see my new back yard. Jason gave me a back yard that I can actually use and enjoy now. I cannot wait for summer to get here to start using it. The quality of work and presentation is more than I could have ever asked for. Thank you Jason!!! You will not go wrong choosing Jason as your landscape/hardscape contractor. I will be using Jason over and over again until my front and back yard are complete. My neighbors cannot comment enough on how beautiful my patio and back yard look now. It went from not useful and boring to amazingly beautiful where I want to be every day!

Two guys showed up with their aerators and completed the job quickly and efficiently.

Called to get an estimate of the work to be performed. Prompt callback and they estimated the job visually the next day. The work was performed a day after that. The results were absolutely fantastic. The cost was less than other estimates and even less than their original quote, a testament to the integrity and honesty of the company. The timeliness was super, as this was during the peak Fall leaf season and was not booked weeks in advance. Other companies were generally many weeks out to perform the work and considerably more expensive. NFC works by phone and email and is very available. I cannot say enough about the concern NFC has for their customer's satisfaction, and will do what ever it takes to make sure that it is achieved. It was a refreshing pleasure to find a company that strives to provide great service. Their equipment and techniques are very state-of-the-art and we will be using them again for all our lawn care needs.

Got here 2 days earlier than scheduled. I had not had a chance to mark my irrigation system. I dont think it was damaged but that remains to be seen. Did the work while I was at work. No call that they were coming early. Looked like they did a very good job.

They put in 8 zones in my yard. They were really good. They were really good to deal with. We had one estimate before using their services which was much lower and we felt very comfortable with them. They were polite and explained everything that they were doing. We didn?t have any problems. There are different zones and every zone has double cover. The sprinkler heads release the water at different intervals. So we felt good about that. We mostly dealt with Gill who was one of the owners and he was really easy to deal with. He gave us his cell phone number in case if we had any problems. We haven?t had any problems yet. So everything worked out very well. It took them 2 days to do the job. They basically put little trenches in the yard and then they covered that up. We did have to re-seed over those trenches, but it was definitely worth it. There is a box in the garage that has all the features. They had to drill a little hole through the brick to get through into the garage and also drilled through the basement to get into the water line. They had to come into the house to do that in order to get to the basement.