Lowes Home Improvement

I purchased a grill from Lowe’s to be assembled and delivered. They gave me a delivery date and I took a day off work. Late in the day I called and they said it would be delivered that day. It did not show. I called the next day and they set another delivery date. I took day number two off work. It did show up, but was damaged. The driver said that he would take it back and Lowe’s would upgrade the grill at no cost. They set up a delivery date and later that day I called and they assured me that it was on the truck and would be delivered. It did not show. I called the next day and after the run around, they finally said that the grill was in the back,yet to be assembled. Ann at Lowe’s said that after the grill would be delivered that she would call me and compensate me for my troubles. They set another delivery date and I took a fourth day off work. They delivered it with slight damage (not an upgrade either) and said that they would compensate me. I waited a month and still no call. I lost four day’s wages due to their lies and incompetence. I have never filed a complaint or given negative reviews on any business. This was my absolute worst customer service experience ever. I can see taking one day off, but four is ridiculous. This company seems to think that lying to customers is acceptable business practices. This big box store should strive to do better than this.