Josh's Window Washing

This was a very bad experience although Josh is a very likeable guy. This is a sideline business for Josh-not his day job so to speak, and he does not operate his side business in a professional manner at all. When I first contacted Josh, I asked for an estimate and provided photos of my house and windows so he could give me a fairly accurate price. His price wasn't the lowest I received but acceptable so I arranged for Josh to come out to my house to look over my house and windows and to give me a firm price based on his inspection of the windows and the scope. Josh came out and inspected the windows and gave me a price a bit higher than his original emailed quote but I was okay with that. We arranged for Josh to come out about 2 weeks later on a Saturday to do the work. When Josh came on that Saturday, he started with the storm door on my front door and a window on my porch. I reminded him that I expected the windows to be cleaned and all any excess dirt, paint, and debris on the window to be cleaned as well since I was paying for window panes to look clean too. Josh said that his price didn't actually include cleaning any dirt in the corners of the windows or any other debris off the glass besides simply running a squeegee over the window pane. I told him that if that was all he was going to do, I could have done that myself but I hired him because I wanted a professional job. Josh said that he also didn't bring his "construction tools" with him so he couldn't scrape any dried bird droppings or mud or paint specs off because he didn't have any tools with him. I also had to loan him a screw driver to remove the storm door window pane and 2 paint scrapers which he broke. After spending 10 minutes cleaning cleaning a couple of windows, Josh gave up and said that Josh said he only spends 30-40 seconds per window and that this job was going to take 50% more if I wanted the windows entirely clean not just his regular clean. Josh said if we wanted entirely clean windows and for him to do a good job, the price would now be 50% more (I think around $350 now). But since he didn't have his tools with him anyways, we'd have to make a follow-up appointment anyways. Basically, Josh cleans windows as a sideline and wants the fast, easy money but does not come prepared with basic tools like a screw drivers and scrapers for dried debris on windows. Hiring him was a waste of 2 Saturdays for me and I'd never recommend him to anyone. Some jobs you make less money than other jobs but you should always respect your customer's time and honor your prices.

The technician is such a professional. He is on time and did a great job. He is very honest.

Josh's work is excellent. He arrived as scheduled and completed all windows within two hours. He is polite and professional.

On time, on the day agreed, went promptly to work, no wasting time or effort on his past pleasant to work with.