Elbert Construction Inc

THIS COMPANY SENT A SUB-CONTRACTOR TO OUR HOME TO DISCUSS REPLACING CRANK MECHANISM ON WOODEN WINDOWS. HE SAID IT WOULD COST $120 TO SEND IN THE MECHANISM TO SEE IF HIS SUPPLIER COULD FIND THE PARTS AS THE MECHANISM DIDN'T HAVE MANUFACTURER IDENTIFIABLE MARKINGS. WE THOUGHT THAT WAS RATHER STEEP BUT DIDN'T CHALLENGE IT. WE DISCUSSED OPTIONS FOR FIXING THE WINDOW, INCLUDING REPLACING IT. THE SALESPERSON WAS TO SEND US A QUOTATION WITH OPTIONS. WE NEVER HEARD A WORD FROM HIM AGAIN. I FELT THAT HE DIDN'T WANT OUR BUSINESS FOR SOME REASON AND HIS ''BALL-PARK'' PRICING WAS THROUGH THE ROOF. WE WOULD NOT CALL ON THIS COMPANY AGAIN, EVEN THOUGH THEIR RATINGS IN THE LIST WERE GOOD.

CLEANED AREA WELL. FRIENDLY, EXCELLENT WORK.

I CALLED THIS COMPANY TO HAVE SOMEONE COME OUT AND GIVE ME AN ESTIMATE ON A WINDOW REPLACEMENT. AFTER TWO DAYS OF CALLING OF WHICH THE SALESMAN THEY HAD ASSIGNED TO ME NEVER CALLED, I ASKED TO BE WITH ANOTHER SALESMAN. THE OWNER STEVEN SMALLEY CAME OUT. VERY NICE. HIS ESTIMATE WAS VERY HIGH. IT ALSO TOOK OVER A WEEK AND WITH A PHONE CALL ON MY PART TO GET THE ESTIMATE. L

VERY EFFICIENT WINDOWS EASY TO MAINTAIN. CLEANED UP WELL. RESPECTFUL OF CURRENT PROPERTY.

GREAT JOB-VERY NEAT-CLEANED AREA WELL. VERY NICE-SPOKE LITTLE ENGLISH.

THERE WAS LITTLE SUPERVISION OF THE SUB-CONTRACTORS ON THE JOB. THIS COMPANY ASSUMED THINGS WERE COMPLETED WHEN THEY WERE NOT. IT REQUIRED CLOSE OBSERVATION BY ME AND COMPLAINTS BY ME TO GET SOME OF THE WORK DONE, THE CONTRACT CALLED FOR CLEANING AND CAULKING BEFORE PAINTING USING 2 COATS OF PAINT. SOME AREAS WERE NOT CLEANED PRIOR TO PAINTING. THE COMPANY'S RESPONSE: IT'S ALREADY PAINTED, BUT THERE'S A WARRANTY SO IF A PROBLEM SHOWS UP THEY'LL FIX IT. I HAD TO TELL THE WORKERS THE CAULKING WASN'T COMPLETED ON ONE SIDE JUST AS THEY WERE GETTING READY TO PAINT IT. LUCKILY I WAS HOME AND WATCHING BECAUSE I KNEW THE CAULKING WASN'T FINISHED. IF I HAD NOT BEEN HOME, THEY PROBABLY WOULD HAVE GONE AHEAD AND PAINTED WITHOUT CAULKING. ALSO, THE COMPANY CONSIDERED THE JOB DONE EVEN THOUGH SOME AREAS ONLY HAD 1 COAT OF PAINT. THEY RETURNED AND PUT ON A SECOND COAT ON AREAS I SPECIFICALLY KNEW ONLY HAD 1 COAT. IT SHOULD HAVE BEEN THEIR RESPONSIBILITY TO CHECK THEIR WORK.

VERY HELPFUL IN HELPING SELECT DESIGN AND COLOR OF DOOR. INSTALLED QUICKLY AND EFFICIENTLY. GOOD JOB!

VERY GOOD MASON. DID A VERY GOOD JOB. THE REPAIRED PLACES BLEND RIGHT IN WITH THE REST OF THE HOUSE.

VERY PROFESSIONAL IN BID WORK. VERY INFORMATIVE AND RESPONDED QUICKLY. DID NOT USE SERVICES SIMPLY BECAUSE A FRIEND HAD USED ANOTHER BUSINESS AND WAS VERY HAPPY. MY WORK WAS SIMILAR TO MY FRIEND'S. THE PRICE BID WAS VERY CLOSE TO THE OTHER COMPANY'S BID.

DURING THE TIME THIS COMPANY WAS WORKING ON OUR HOME, ONE OF THE WORKERS BROKE A WINDOW, A WORKER BROKE AN OUTDOOR LIGHT FIXTURE, AND ONE OF OUR SHINGLES WAS DAMAGED. THE COMPANY FINALLY FIXED EVERYTHING, BUT THE ENTIRE PROCESS TOOK TOO LONG.

I AM A DETAIL ORIENTED CUSTOMER, AND POSSIBLY TOO TOUGH ON THE GRADING SCALE (EXCELLENT=PERFECT), BUT THIS WAS CERTAINLY THE BEST HOME IMPROVEMENT EXPERIENCE I HAVE HAD IN THE LAST 15 YEARS. THOROUGH AND DETAILED QUOTATION. ALSO HELPED EVALUATE THE EXTENT OF WORK TO BE DONE IN A PROFESSIONAL WAY. WORK WAS COMPLETED AS PROMISED, AND ON-TIME. SOME UNEXPECTED STRUCTURAL IMPROVEMENT WAS WELL REVIEWED AND EXECUTED. WERE VERY PERSISTENT TO GET THE DETAILS RIGHT, AND CAME OUT TWICE TO IMPROVE / CORRECT MY CONCERNS. ESPECIALLY APPRECIATED THEIR EFFORT TO MAINTAIN THE INTERIOR WINDOW TRIM. IN RETROSPECT, THE ONLY SERVICE I WISH THEY WOULD HAVE OFFERED IS PRE-FINISHING OF WINDOW INTERIOR (WOOD) PRIOR TO INSTALLATION, AS IT WOULD HAVE BEEN EASIER ON ME. MATT MCQUISTON WAS VERY ACCESSIBLE, WHICH IS CRITICAL IN THESE TYPES OF PROJECTS. HE SAW TO IT THAT FINAL PAINTING DETAILS WERE WELL MANAGED BY THE PAINT CREW. I WOULD RECOMMEND THEM TO ANYONE WITH EXTERIOR WORK.

THEY WERE ABSOLUTELY WONDERFUL! THEY GAVE MY THE AL DISCOUNT. THEY WERE PUNCTUAL AND CLEANED UP BEAUTIFULLY. THEY WERE CAREFUL OF THE LANDSCAPING AND THEY WERE EXTREMELY KNOWLEDGEABLE ABOUT ROOFING. THEIR PRICES WERE COMPETITIVE OUT OF THE 4 ESTIMATES WE RECEIVED!

THE SALES REP, BRENT DENNING, WAS SO HELPFUL. CALLED TO TELL ME WHO WAS COMING. I WAS ALWAYS AWARE OF WHO WAS COMING. I WAS ALWAYS UPDATED. BECAUSE OF THE FACT THAT I LIVE BY MYSELF. HE GOES ABOVE AND BEYOND. THEY DID A SUPERB JOB.

MATT MCQUISTON GAVE AN EXCELLENT ASSESSMENT OF THE SIDING AND WINDOWS THAT NEEDED TO BE REPLACED. WE APPRECIATED THE FACT THAT HE NEVER SUGGESTED REPLACING ALL OF OUR WINDOWS AND SIDING BUT RATHER ATTEMPTED TO KEEP OUR COST DOWN BY ONLY ADDRESSING ITEMS THAT NEEDED TO BE REPLACED. HE EVEN SUGGESTED TO REPAIR TWO WINDOWS RATHER THAN REPLACE THEM. HE WAS ALWAYS PUNCTUAL. WORKERS DID A GREAT JOB INSTALLING THE WINDOWS/SIDING; THEY WERE COURTEOUS AND KEPT THE JOB SITE CLEAN. MATT CAME INSPECTED THE JOB AFTER ITS COMPLETION. WE LOVE THE PELLA WINDOWS! WOULD DEFINITELY USE EXTERIOR HOME IMPROVEMENT AGAIN.

I WAS VERY PLEASED WITH THE ESTIMATOR AND THE INSTALLER. THE WORK WAS COMPLETED PROMPTLY, AND THE PRICES WERE FAIR.

OVERALL, THE EXPERIENCE WAS POSITIVE. THOUGH THE SALES GUY PROMISED MORE PERSONAL ATTENTION THAN HE DELIVERED (I.E., HE SAID HE WOULD CHECK THE JOB EVERYDAY, BUT DIDN'T). THEY ALSO SUBCONTRACT OUT, WHICH IS FINE, BUT SOMETIMES ONLY ONE GUY CAME BECAUSE HIS PARTNER (WHO WAS AN 18 YR OLD KID) DIDN'T SHOW. THE WORKER WAS A HARD WORKER, BUT I GUESS I EXPECTED A MORE PROFESSIONAL CREW.

MY EXPERIENCE WITH THE COMPANY WAS EXCELLENT. THE SALES AND GENERAL CONTRACTING SERVICE WAS TOPS, AS WAS THE PRODUCT QUALITY AND WORKMANSHIP. THE INSTALLATION CREW WAS PROFESSIONAL, HAD A SENSE OF HUMOR, DID NOT SMOKE ON THE PROPERTY, AND WERE ON TIME AND WORKED QUICKLY TO GET THE JOB DONE IN 2 1/2 DAYS. THEY CLEANED UP THEIR MESS EACH DAY.

SATISFIED OVERALL WITH WORK PERFORMED. SALES PERSON WAS KNOWLEDGEABLE AND EASY TO DEAL WITH. NOT REAL HANDS ON THOUGH, I HAD TO INITIATE MOST CONTACT, BUT HE WAS RESPONSIVE TO MY CALLS. TECHNICIANS COMPLETED WORK QUICKLY, AND WITH VERY LITTLE MESS. SIDING AND GUTTERS LOOK GREAT.

EHI WAS VERY HELPFUL. THEY EVEN HELPED US DO SOME WORK FOR OURSELVES TO HELP US SAVE MONEY.

WE HAD A COMPLICATED JOB IN THAT WE WERE TRYING TO "SAVE" SOME OF THE DECORATIVE WOOD AND TRIM PIECES. WORK OVERALL WAS TOP-NOTCH. MATT WAS VERY ACCESSIBLE AND WHEN A PROBLEM DID ARISE, HE WAS QUICK TO RESPOND. WORKERS WERE POLITE AND ALWAYS PICKED UP AT DAYS END. LOVED WORKING WITH HOME EXTERIOR AND WOULD DO IT AGAIN.

GUTTERS WERE REPLACED WHEN PROMISED AS PART OF THE TOTAL JOB. WORKERS SEEM EFFICIENT AND HAD TO WORK AROUND SEVERAL "PROBLEM" AREAS (SUCH AS A FENCE CLOSE TO ONE OF THE DOWNSPOUTS.) THE NEW, WIDER GUTTERS WORK MUCH BETTER THAN THE OLD, SMALLER ONES.

WE KNEW WE WANTED PELLAS TO REPLACE THE ONES WE HAD. WE HAD SOME ''SPECIAL'' WINDOWS, NOT TO TYPICAL SIZE. THE COMPANY WORKED WITH US TO MAKE SURE THAT WE SPENT THE MINIMUM AMOUNT OF MONEY FOR A QUALITY INSTALLATION. WE LOVED WORKING WITH MATT. INSTALLATION WAS SEAMLESS.

THE COMPANY WAS GREAT AS A ONE-COMPANY TO DO IT ALL, PLACE. PAINTING WAS THE ONE AREA WE HAD A FEW PROBLEMS. THERE WAS A LOT OF OVERSPRAY ON THE CHIMNEY/BRICK AND OUR FRONT LIGHTS WERE BROKEN. WORKERS SEEMED SLOW. MATT SOLVED ANY PROBLEMS TO OUR SATISFACTION.

THOROUGHLY PROFESSIONAL WORK. MATT MCQUISTON, THE SALESMAN, STOPPED BY AT SEVERAL INTERVALS TO CHECK ON THE WORK. AT FINAL INSPECTION, HE FOUND A FEW PROBLEMS CAUSED BY EXTREME TEMPERATURES CAUSING SOME EXPANSION & CONTRACTION AT THE SEAMS, SO HE HAD HIS MEN COME OUT TO FIX THE PROBLEM. HE ALSO NOTICED AN OUTDOOR ELECTRICAL BOX WHICH DIDN'T GET SCREWED BACK DOWN, SO HE HAD SOMEONE TAKE CARE OF THAT. WE WERE VERY PLEASED WITH HOW THOROUGH THE WORK WAS, AND WOULD HIGHLY RECOMMEND THEM TO ANYONE.

OVERALL, WE WERE VERY SATISFIED WITH THE WORK OF EXTERIOR HOME IMPROVEMENT. WE RECOMMEND THEM TO OTHERS AS WELL AS HAVE FAITH IN CALLING THEM FOR FUTURE WORK.