Elbert Construction Inc

STEVE NEW AND EXPLAINED PRODUCT VERY WELL, SUPERVISED WORK AND FOLLOWED UP. INSTALLERS WERE POLITE, PROFESSIONAL, AND SKILLED.

WORKERS & SUPERVISOR DID NOT UNDERSTAND ENGLISH. FAILED TO CAULK OPENING, AS PAID FOR, & REMOVE MASKING TAPE.

THEY DID A NICE JOB REPLACING OUR BASEMENT WINDOWS. THEY WERE ON TIME AND CLEANED UP AFTER THEMSELVES.

STEVE SMALLEY & EXTERIOR HOME IMPROVEMENT WERE VERY PROFESSIONAL & DID EVERYTHING TO OUR COMPLETE SATISFACTION. THE DUMPSTER LEFT A HUGE RUST STAIN ON THE DRIVE WAY. STEVE TOOK THE INITIATIVE AND WENT ABOVE & BEYOND WHAT WAS CALLED FOR IN THE CONTRACT. THEY DID NOT LEAVE UNTIL THE DRIVEWAY WAS IN EXCELLENT SHAPE. WE WOULD STRONGLY RECOMMEND EXTERIOR HOME IMPROVEMENT TO OTHERS. THE ONLY MINOR NEGATIVE WAS SMALLER PIECES OF SCRAP AND NUMEROUS NAILS REMAINED AROUND THE HOUSE.

STEVE IS VERY PROFESSIONAL, NOT A HIGH-PRESSURE SALESMAN BUT WILL SELL YOU ON HIS COMPANY. THE WORK WAS DONE ON TIME AND AS PROMISED. THE WOMAN WHO SCHEDULES INSTALLATION IS EFFICIENT AND COURTEOUS. GOOD FOLLOW-UP -- THERE WAS A MINOR PROBLEM WITH THE LOCK ON THE SCREEN DOOR, AND THEY HAD SOMEONE OUT WITHIN ONE DAY TO FIX IT. THE NEW DOOR IS BEAUTIFUL.

BESIDES BEING FRIENDLY AND ALWAYS RETURNING PHONE CALLS PROMPTLY, STEVE EXCEEDED MY EXPECTATIONS FOR PROFESSIONALISM AND INTEGRITY AND HIS ESTIMATE WAS SUBSTANTIALLY LOWER THAN ANOTHER COMPANY'S FOR THE SAME PRODUCT (WITH BETTER GLASS). ALTHOUGH WE DECIDED NOT TO REPLACE THE WINDOWS AT THIS TIME, WE WILL USE THIS COMPANY WHEN WE DO.

VERY PROFESSIONAL BUT THEY TOOK VERY A LONG TIME TO GET THE ESTIMATE TO US. THE ESTIMATOR WAS VERY GOOD AND HAD LOTS OF ADVICE AND OPTIONS. WHEN THE TIME COMES TO DO WORK AGAIN I WILL HAVE THEM BID ON IT AGAIN.

EXCELLENT COMPANY! IT WAS VERY STRESSFUL TO DISCOVER OUR NEWLY PURCHASED HOUSE NEEDED NEW SIDING...BRANT WAS OUR CONTACT AND HE WAS WONDERFUL! CAME TO THE HOUSE AT WHATEVER TIME WAS CONVENIENT FOR US (EVEN AT 8PM AT NIGHT), ALWAYS FOLLOWED UP PHONE CALLS, GAVE DAILY UPDATES ON PROGRESS, WAS AT THE SITE DAILY TO INTERACT WITH WORKERS, HELPED TO PICK OUT GREAT PAINT COLORS, WAS VERY FRIENDLY, PROFESSIONAL AND FUN TO WORK WITH. THE SUBS WERE VERY POLITE AS WELL. A WONDERFUL COMPANY. WE GET MANY, MANY COMPLIMENTS ON THE NEW SIDING, TOTALLY IMPROVED THE LOOK OF OUR HOUSE!

IF WE DID NOT GET SOMEONE TO PAINT OUR HOUSE WE WOULD HAVE GONE WITH EXTERIOR. THEY WERE VERY NICE AND HELPFUL AND HAD GOOD SIDING CHOICES. THE REP WILL TALK MAINLY ABOUT THE MORE EXPENSIVE SIDING, BUT THEY ALSO PRESENT THE STANDARD SIDING AS WELL.

MOST PROFESSIONAL. WOULD USE AGAIN. DID IT ALL FROM RETURNED PHONE CALLS TO ATTENTION TO DETAILS, LIKE WHERE TO PUT THE DUMPSTER, AND I'M PICKY!

WE'VE USED THIS COMPANY MANY TIMES AND HAVE ALWAYS BEEN PLEASED WITH THE QUALITY OF THEIR WORK. SCHEDULING CAN BE SOMEWHAT DIFFICULT, BUT MATT IS ALWAYS RESPONSIVE AND TRIES TO COORDINATE THINGS AS WELL AS HE CAN.

VERY HELPFUL AND INFORMATIVE ABOUT WHAT WINDOWS WE ACTUALLY NEED TO REPLACE. WHAT COULD BE REPAIRED AND WHAT COULD WAIT.

DISCUSSED OPTIONS WITH US OVER MANY MONTHS OF TIME PRIOR TO CONTACT. EXEMPLARY WINDOW QUALITY, CUSTOM FIT FOR EACH LOCATOIN. INSTALLATION TEAM WAS ON TIME, INSTALL, DETAILED ORIENTED, POLITE, AND CLEANED UP SITE UPON COMPLETION. FOLLOW UP ON A FEW SCREENS WAS PROMPTLY ADDRESSED. RESULTS ARE BETTER THAN WE EXPECTED.

STEVE SMALLEY WAS ALWAYS SUPERVISING HIS COMPANY'S WORK. HE WAS VERY ATTENTIVE TO MY NEEDS. THE JOB WAS PROFESSIONALLY DONE! GREAT WORK!

I HAVE JUST FINISHED PAYING THE FINAL BILL AND, FROM START TO FINISH, THIS HAS PROBABLY BEEN THE BEST HOME REPAIR INTERACTION I'VE HAD SINCE MOVING TO INDIANA IN 1994. BRANT DENNING WAS A SUPERB PROJECT MANAGER AND MAINTAINED EXCELLENT COMMUNICATION WITH US AND THE WORK STAFF. THE WORK STAFF WAS ON TIME, EFFICIENT, COURTEOUS, AND TIDY. THE JOB BEGAN ON TIME AND FINISHED WITHOUT DELAY. THE NET EFFECT LOOKS EXCELLENT AND I AM HOPEFUL THAT IT WILL PERFORM WELL OVER TIME.

REPRESENTATIVE WAS LATE FOR APPOINTMENT, BUT DID CALL TO ADVISE THAT HE WAS STUCK IN TRAFFIC. QUOTE DELIVERY HAD TO BE FOLLOWED UP BY US BEFORE IT WAS DELIVERED BY COMPANY REPRESENTATIVE. PRICE WAS TOO HIGH COMPARED TO OTHER QUOTES RECEIVED.

I HAD A VERY NICE EXPERIENCE WITH EXTERIOR HOME IMPROVEMENT, ESPECIALLY AFTER A HORRIBLE EXPERIENCE WITH ANOTHER WINDOW COMPANY THAT I INITIALLY HIRED. WHEN THEY FIRST CAME TO MY HOUSE, THEY DID A DETAILED PRESENTATION AND SHOWED ME SEVERAL OPTIONS REGARDING MY WINDOWS. I WANT MY HOME TO BE ENERGY-EFFICIENT AND I FELT THAT THE PRODUCT OFFERED TO ME MET MY GOAL. THE PEOPLE I DEALT WITH, INCLUDING THOSE WHOM I TALKED TO ON THE PHONE, WERE ALL VERY PLEASANT. MY PHONE CALLS WERE RETURNED PROMPTLY AND MY QUESTIONS WERE ANSWERED. I ALSO FELT THAT EVERYONE INVOLVED IN THE WORK TREATED MY HOME WITH RESPECT. STEVE SMALLEY, THE PRESIDENT OF THE COMPANY WAS MY CONTACT PERSON AND HE MADE ME FEEL AT EASE THROUGHOUT THE ENTIRE PROJECT. I WOULD RECOMMEND THEM HIGHLY TO ANYONE.

THEY WERE PROMPT WHEN THEY SAID THEY WOULD BE HERE BUT DID NOT TELL US TO TAKE ITEMS OFF OF THE WALL IN THE INTERIOR OR OUR HOUSE. WE HAD ITEMS DAMAGED FROM THEM FIXING THE SIDING AND POUNDING ON THE HOUSE. WE ALSO HAD A LITTLE DAMAGE TO OUR LANDSCAPING SINCE THEY PUT THE LADDERS IN THE GARDEN BEDS. I WILL SAY THAT OUR CONTACT REIMBURSED US FOR THE DAMAGE AND WAS EXTREMELY PROMPT IN MAKING IT RIGHT.

I WOULD USE THIS COMPANY DEFINITELY AGAIN. I CAN'T SAY ENOUGH GOOD ABOUT THEM. BRANT DENNING IS THE ONE THAT WE DEALT WITH AND HE IS A SUPER INDIVIDUAL.

WHEN IT COMES TO WANTING THINGS DONE ''RIGHT,'' I MAKE DETECTIVE MONK LOOK LIKE A SLACKER. STEVE SMALLEY, AND HIS INSTALLATION CREW OF DAVE AND ZACH NOT ONLY MET, BUT FAR, FAR, FAR EXCEEDED MY EXPECTATIONS. THEY WERE ON BUDGET, ON TIME, EXTRAORDINARILY HELPFUL, NO MUSS, NO MESS. THEY WERE SO GOOD THAT IT IS ENOUGH TO MAKE ME WISH I HAD ANOTHER SIMILAR PROJECT. I WOULDN'T EVEN SHOP FOR QUOTES. THE ABSOLUTE BEST CUSTOMER SERVICE I CAN RECALL GETTING IN YEARS AND YEARS. THANKS STEVE AND DAVE AND ZACH.

VERY PROFESSIONAL JOB, CLEANED UP AFTERWARDS; SLIGHT PROBLEM SEVERAL MONTHS LATER THEY CAME BACK IMMEDIATELY AND FIXED.

EHI DID A FINE JOB. THE COMPANY REPRESENTATIVE, BRANT DENNING, WAS PARTICULARLY RESPONSIVE AND VERY THOROUGH. THE ACTUAL INSTALLATION CREW OF TWO WAS NOT QUITE UP TO SNUFF WITH RESPECT TO THE QUALITY OF THEIR WORK: I WOULD GIVE THEM SPECIFICALLY A B+. HOWEVER, THE FOLLOW-UP BY THE COMPANY REPRESENTATIVE AND A THIRD INSTALLER/TECHNICIAN WAS TOP NOTCH.

THEY ORIGINALLY TOLD ME THAT IT WOULD TAKE ABOUT 10 DAYS, AND WE ARE NOW FINISHING UP OUR 5TH WEEK. THE BUILDERS SHOW UP ABOUT 3.5 DAYS PER WEEK ON THE AVERAGE. THE WORK THAT WAS DONE WHEN THEY WERE HERE WAS VERY GOOD, HOWEVER WE WERE NEVER SURE WHEN THEY WOULD SHOW UP. I ASKED FOR A SAMPLE OF THE CARPET SO THAT I MIGHT MATCH FURNITURE, AND PAINT, BUT HAVE YET TO RECEIVE THE SAMPLE. STEVE SMALLEY TOLD ME HE ASKED AN EMPLOYEE TO MAIL IT TWO WEEKS AGO, BUT I HAVE NEVER RECEIVED IT.

THEY WERE PUNCTUAL, CLEAN AND TIDY DURING THE INSTALLATION PROCESS. FRIENDLY AND PROFESSIONAL.

STEVE NEW, THE SALES REPRESENTATIVE, WAS GREAT-LIKE THIS OLD HOUSE, AND EXPLAINED THE ESTIMATE. THE WORK TOOK LONGER THAN EXPECTED DUE TO THE WEATHER, BUT THE QUALITY WAS EXCELLENT.