Response from Elbert Construction Inc
WE UNDERSTAND OUR CUSTOMERS CONCERNS BUT DISAGREE WITH THEIR GRADING. SOMETIMES WHEN YOU TEAR OFF AN OLD ROOF YOU RUN THE RISK OF DISTURBING SOMETHING ON THE HOME THAT MAY CAUSE A LEAK. THIS MAY HAPPEN IN ABOUT 1 IN A 100 ROOFS. ON THIS PARTICULAR HOME TWO LEAKS WERE CREATED AND EXTERIOR HOME IMPROVEMENT TOOK CARE OF IT ON A TIMELY BASIS. THESE LEAKS WERE MINOR AND THE MOMENT THE CUSTOMER CALLED, WE WERE OUT THERE TO STOP THESE LEAKS. EHI EVEN WENT TO THE EXTENT OF RE-ROOFING THE GARAGE PORTION OF THE HOUSE AND SET NEW FLASHING IN THE TROUBLED AREA. WE ALSO PATCHED THE CEILING, PRIMED IT, AND REPAINTED THEIR ENTIRE CEILING. THE ONLY ITEM THAT TOOK SOME TIME WAS TRYING TO MATCH THE CUSTOMERS SCHEDULE ON THE DRYWALL PATCHING AND PAINTING IN THE GARAGE, SINCE THIS TAKE SEVERAL VISITS TO THE HOME TO COMPLETE. AFTER THE PATCH SETS UP, YOU HAVE TO PRIME IT, AND THEN PUT TWO COATS OF PAINT ON IT. UNFORTUNATELY, THEY WOULD NOT LET US IN UNLESS THEY WERE THERE, SO THIS PORTION TOOK SOME TIME, BUT THIS PART HAD NO EFFECT ON THE LEAK AT ALL. AGAIN, THE ACTUAL LEAKS WERE RESOLVED EITHER THAT DAY, OR THE DAY AFTER UPON REQUEST OF THE HOMEOWNER. THE REASON WHY YOU GO WITH A HIGH QUALITY COMPANY, SUCH AS EHI, IS NOT JUST THE INSTALLATION OF THE PRODUCT, BUT ALSO THE SERVICING THE COMPANY GIVES LONG AFTER THE PRODUCT IS INSTALLED. AS WE ALL KNOW, A LOT OF HOMEOWNERS WERE BURNED BY THE STORM CHASING COMPANIES THAT WERE HERE TODAY AND GONE TOMORROW. EHI OFFERS A FOUR-YEAR LABOR WARRANTY, UNHEARD OF IN THE ROOFING INDUSTRY, AND WE ARE ALWAYS HERE TO SERVICE OUR CUSTOMERS IF NEEDED.