Elbert Construction Inc

They did a great job, their sales rep Matt was on time and very patient with all of my questions. While explaining the work he had good samples of the siding and windows so I could better tell what I was getting. The installation crew was friendly and hard working they did a great job of installing everything all the way down to the fine detail. I've had quite a few compliments from my neighbors about how good my house looks.

We visited showroom to check on products. Matt, sales rep, came to home, measured door and gave us an estimate. We ordered door 4-30 and it was installed 8-7. We were informed ahead of time that the door would not be available for some time. We were in no rush, so this wasn't an issue. Installer and two helpers worked efficiently and did a fine job with installation. They cleaned the work area prior to exiting. We are very pleased with the door and look forward to the energy tax credit!

The owner Mr. Smalley and his assistant Brian personally came to the home and made the inspection. They were prompt and courteous and very thorough. We were told the details of the job and they explained fully what to expect. Mr. Smalley went out of his way to show us samples and made some recommendations. The workers arrived on time and completed the roof quickly. They also cleaned up all the debris. The siding and gutter work went smoothly They completed the work in the time frame we had requested.

This company is extremely great on customer service and very professional installers. The manager Steve really does everything possible to make it a smooth and enjoyable experience. The installers were on time, very friendly, and extremely knowledgeable. They are well oiled machine. The made sure to put sheets down to keep from making a mess, and they came back through and swept the area as well. We had the old marble sills replaces with wood and it looks amazing. They pulled the windows out and hauled them away. These guys knocked out a door with trim and 10 windows with trim in 9 hours!! Simply amazing!! They made a very hard job look easy!! Steve made sure to followup with us and make sure everything was excellent. Their prices were great and they went the extra mile that other companies we did estimates with, would not. They did the trim (which looks amazing) and were very knowledgeable when we asked questions on the estimate visit. Other companies just seemed like they would throw the windows in, and leave, where as Exterior's installers really take their time and do the job right! Can't say enough good things about this company!!

It went well. They paid a great deal of attention to detail to make sure everything looked perfect and made sure I was OK with all the work. They pointed out some unexpected issues and gave me alternatives and clearly explained what choices i had so i could make an informed decision. They were very proud of their work. I am extremely happy with the result. The day after the roofing was done, there was a big rainstorm & I noticed 3 small leaks; they came the same day i contacted them to take care of it.

Installation seemed to go well at the time. About two years later; however, the house developed a leak from a joint between the siding and roofing, and we were told by at least two roofing companies that the problem was caused by improper installation of the siding. I contacted Exterior Home Improvements by phone two times or more, and never received a return phone call. In 2008, we had the entire roof torn off and replaced by another contractor. This summer, we put our house up for sale, and during an inspection, we were told that the siding was improperly installed because there should be space between the siding and roofing shingles. The siding was installed so as to extend completely to the joint where the siding meets the roof. Once again, we contacted Exterior Home Improvements. We did reach someone this time, and he told us that the siding was installed properly for the recommendations at the time of installation. This turns out to be inaccurate because there clearly the siding was installed so that it extends all the way to the roof line. The company rep. did not even offer to estimate the cost of fixing the problem. He simply referred us to a private individual to have the problem fixed. We can understand a company in one instance denying responsibility for a problem which develops after installation is completed. In our case, however, this company has dodged responsibility twice in four years. That constitutes a pattern of denial in my opinion. It is obvious to us that their stratgey is to explain away and shift blame for problems which clearly were caused by their installation. This company has good grades with Angie's List. In our case, we would have to recommend that private individuals not do business with them.

They did a great job and were very responsive to every request. House look totally different and a huge improvement.

I contacted the company and Steve returned my call within a short amount of time. I met with him and told him I would let him know my final decision. Not long after I met with him, Steve called me to just follow up and let me know that he could offer a better price than what he originially told me. Steve was very positive, helpful, and fun throughout the entire experience and I really enjoyed meeting with him and having the job completed with this company. Steve and the workers did a great job with everything from start to finish!

Although initially I was given some incorrect information up front (that the type of door i ordered would qualify for the energy tax credit; the particular type I ordered did NOT actually qualify) I was pleased with the service, they gave me plenty of advance notice of the scheduled installation time, and the installers did a good job.

The crew arrived on time, performed the work expected and cleaned up very well. They put the exterior light and electrical outlet on wood blocks to eliminate stress on the sidings.

Exterior kept us informed on the delivery dates and their planned installed dates. The folks arrived when expected, performed their work and cleaned up very well. Communication at every point was excellent.

Work was done very well and the crew cleaned up well. They spent several days to get it right . The new windows work well and look very good, and IHPC is OK with them .Apparently, at least some of my neighbors like the way they look, as some people across the street are right now having their old windows replaced by this company with the identical Jeld-Wen windows. In my old drafty house, the new windows not only keep the house warm in the winter, but saved me about $ 50/month off my gas bill in the coldest winter months, comparing the winter of 2008-2009 to the winter of 2007-2008 and gas prices have gone up a lot over the same peiod

We contracted with Exterior Home Improvement (EHI) in March of 2009. The windows were installed the 2nd week on April. The installers were extremely professional, they were very neat in their clean up, and they were very friendly and accommodating. The workmenship was very good. Unlike the other companies we contracted, EHI went that extra step and trimmed around the winows giving them a very nice look. Steve Samlley was very knowlegable. He was very good at listening to us and our needs and not just trying to push a product on us. He gave us several options and let us have time to discuss them and make our decision. What really impressed me about the company was that when I mentioned the type of window we were looking for, competeing companies even recommended EHI. We did have to reschedule once because of weather, but Steve was very good at communicating with us and working around our schedule. After the installation by Matt, Steve and Paul, the work area was left very neat and clean. Overall, this was a fine experience. We really like the new windows and we have been very pleased with the service of Exterior Home Improvement.

We loved everything about the company and the product and would highly recomend them!

I will send another report when the work is finally done.

We contacted them over 1 month ago and requested a quote on a sunroom and repair and paint of trim. He really only wanted to talk to us about re-siding our entire house. I said we were willing to listen, but needed those two items in a quote. He canceled the initial site visit - twice. then he came and was way too pushy about the siding. We started later referenceing him as the ShamWOW guy. We asked for him to give us a quote, he said he would and he has never called to confirm anything or ask questions and we have yet to see any type of quote. My advice is to find someone who is much more attentive to YOUR needs.

The salesman, Steve, worked with me on selecting the right doors for my home and he and the owner came back out to re-measure to make sure everything would be correct. The installers did an awesome job; everything was done perfectly, they kept at it to make sure it was a perfect install, and they left everything in perfect order, and both men were very nice and professional and worked very hard.

The project started with an in home estimate which was preceded with a post card that introduced Steve Smalley as the person I would be seeing and included a picture so their were no surprises from the very beginning. The installation start was delayed by two days due to rain. On Wednesday, 4/22/09 Steve arrived with his crew; Mike, Rodney and Ray and Brett South the Alside representative. We all walked the permiter of the house at which time Mike was given an overview of the project. All of the wood trim was removed, the entire house was covered with foam board house wrap and the Revolution Alside Siding installed. Every day I had the same 3 man crew. They were friendly, answered my questions and stayed busy. They were careful with my foundation plantings. The project was interrupted a couple of times by rain and the grounds were always very wet. This crew moved their equipment around so as not to trampled my grass any more than necessary. They cleaned up their work area every night before leaving. This project was started on 4/22 and completed on 5/5. Every day Steve Smalley stopped by to check on the progress. Almost every day Brett South came by as well to see that the install was being done according to Alside standards. I cannot over emphasize how much their attention to every detail of the project was appreciated by my wife and me.

Installation went smoothly. Steve Smalley, owner, followed up with us to make sure we were pleased with the outcome and product.

Very professional operation. Very competitive quote. Excellent product. Product was delivered and installed exactly as quoted and on time.

We previously has a different company replace a few windows for us at a similar rate, yet this go around Exterior Home Improvement recommended higher quality materials and performed a more professional service for us. We are happy with their workmanship and the results.

We chose the 5 largest, draftiest, worst windows & frames that we had for this first round of replacement work. We wanted to see if the new windows would really make a difference in our heating needs, and if the installation would be done carefully. This work was done in January on the side of the house that gets the worst wind. Afterwards, much to my surprise, we were able to lower our thermostat by 3-4 degrees and still felt warmer than we had before. The new window glass and frames were not as cold as the plaster walls next to them. The window installers, Mark and Jake Mitchell did a wonderful job. They were prompt, worked hard and asked for our input during the job to be sure that we were satisfied with the work and the design of the outdoor trim. Our old house window frames were out of square and in one case, not even level with the house. This made the installation and interior trim work "problematic" to say the least. Our old windows had exceptionally large pockets for the window weights and required a great deal of foam insulation to stop the air infiltration. The installers continued to work on caulking and insulating the frames until no more air was coming in, checking for leaks as they went along. Mark was able to build out the exterior trim and add molding to make it fit in with the style of trim on our other windows. He even made the slanted frame look level with the house. Like many older homes, our house has had several sections added on to the original (1861) structure. The windows and the trim in the later additions do not match each other, or the original part of the house. Mark was able to fabricate something for us that fits in with the older trim, and does not look boxy and modern. He can think creatively in order to fix the problem and cares about the quality of his work. I would have no hesitation about having Mark and his son Jake do work for us again. Because of the difficulty with the frames, and the need to make some adjustments to the trim design, the job exceeded the original plan in the estimate. We reached an agreement with Mark Hancock, the project manager from EHI, to add a change order that was fairly priced, to the amount of our initial contract. Mr. Hancock explains the products and prepares the estimates in advance and then stops by to check on the progress of the project. I prefer this arrangement to companies that have one person who sells but a different one who supervises the actual work. Mr. Hancock is very patient and thorough in answering questions by phone or email. He gives the homeowner an opportunity to speak freely with him about the quality of work and any concerns they might have without being overheard by the workers. There is no high pressure during the sale. These last two points stand out as being very professional. Scheduling was considerate & efficient, even when changes needed to be made. We had used EHI before for a small fiber cement siding job.

The person that came out for the estimate was very prompt and friendly. He gave me the story straight. His estimate was a contributing factor for us not purchasing the home we were getting the estimate for. I'm glad I called him because it would have been a money pit.

They were extremely friendly and easy to work with.

Mark Hancock the salesman/supervisor and Mark Mitchell the installer were excellent to work with.