Elbert Construction Inc

We began the process of ordering doors and windows in February 2011. Our home was built in 1922 and still had the original windows, doors, trim and plaster walls. We could feel the cold winter winds coming through, and our heating bills reflected how non-energy efficient they were. The team from Exterior Home Improvements came to our home several times. They not only brought their sales/design team of Steve Cunningham and Rick Kunzer, the the owner of the company, Steve Smalley, the project manager of installation, Matt, and their representative from Pella. They had excellent suggestions on reconfiguring some of our windows and how we could maximize the size of our new windows while keeping them appropriate to the period of our home. All of our windows and doors were different sizes; nothing was standard. They worked with their suppliers to make sure the product fit our home. Since we had plaster walls, the removal of the old windows and trim was not easy. They did an amazing job with very little damage. And they did a beautiful job fixing the few areas that needed it. They even fixed a hole my husband had made in the ceiling when he was installing a new light fixture. Our new windows and doors look FANTASTIC! Our only problem now is that we would like to replace all of the other trim in our home because it looks so shabby compared to the new. We would highly recommend EHI, and we would definitely use them on another project in the future.

I talked to them and we set the appointment. On the day of the appointment he called me and said he would be running late and that was okay with me. He came out and spent approx 20 Min and gave me a verbal estimate to replace my roof not including any wood that might need replacing. It seemed to me that he really didn't want to be here and maybe I was reading into this. He took down my Information and said he would email me a written quote with everything. As of today I have not received the Quote and it has been well over a week. I have a relative small home and the quote seemed kinda of high. Needless to say since I did not receive the written quote I am looking elsewhere.

This was the second time we used EHI. Initially we replaced some damaged windows and our sliding door in the back of our house in 2009. In 2010 we replaced the rest of our windows. We really enjoyed working with them and LOVE the product and the end result. We replaced over 25 windows (non-vinyl). We would definitely work with them again!

Every company I had contacted for windows showed up on time and explained the things well and had samples but the sales guy from Exterior Home Improvement Inc just wasted my time. He didn?t know anything, he showed up and wasted my time and didn?t have any samples and didn?t know how to describe the windows. I had rescheduled the appointment and he came back and he still didn?t know how to describe the structure of the windows and it was a very bad experience. I wouldn?t recommend him at all. He was just a mess. He also hadn?t taken appropriate notes of what I wanted and didn?t have all the things included in the quote. He was little high than others. He was completely disorganized and did not know his product at all. He didn?t respond to what I needed. I would not use him again in the future. I have read the response submitted by the company. I clearly told the salesman that I was not looking for the cheapest window, but was looking for the best window I could find for the best price to meet the needs of the specific building. I do not appreciate being made to look like someone who did not care about quality, only what was "cheap". That is not truth, as the contractor I did choose could easily support after I added quite a bit more to the job when the work and character of the contractor were proven. Yes, it is quite true that I was "not happy with the way [they] do business." I am even less happy after the response made.

I considered this non-response very unprofessional. If he didn't want to consider the work because of his judgment that it was too small he should have stated so and not told me that he would have someone take a look at it..

The price was excellent. We shopped around for awhile. The owner came out personally and measured all the windows, talked to us and helped us to decide which windows to go with. We ended up going with Pella architectural windows and he negotiated the best price for us directly with Pella. He did more than expected in terms of customer service and the crew were a bunch of great guys. It was a wonderful experience. I've never dealt with a company that I liked as much as Exterior Home Improvement. When you are spending that much money it can be stressful but he made it very easy. We have an old house and it could've been a very difficult process but it went very smooth. He answered emails and phone calls promptly. From start to finish he did a very professional job. He delivered and installed the windows when he said he would. The woman at the office relayed messages in a timely manner as well.

They came and installed the windows on a miserably cold December day in order to help us meet the tax rebate deadline, and did a great job.

They were very friendly and did a good job. I liked their services and will use the same in future.

As previously stated the project went very well considering all the projects involved. We were extremely happy with the outcomes and the people who provided the products and services.

Excellent. I definitely recommend this company. Despite the bad, cold, wet weather they came out and finished their job regardless. I also got two follow up phone calls from the management to insure I was satisfied.

EXTERIOR HOME IMPROVEMENT INC. was great. I liked everything. The only thing I had a problem with was that the workers were smoking and budded the cigarette on our wooden deck and left it. That was my only complaint. The guy that was in charge was wonderful. He followed through from day 1. He was very understanding when we missed one appointment. He was always on time and informed us about everything from every step of the way. He tried so hard to make sure everything work fine and it did. They showed us how well it would work. They did an excellent job.

They left early the 1st day of install (on a Friday) stating "it might rain", and asked to come back for a "couple of hours" to finish on Saturday morning. They showed up at 10 instead of 9. I pointed out gaps in the window and lack of insulation which they "fixed." They stayed until 3, but loitered around for alot of the time watching the fish in our lake. They left the door to the house wide open everytime they went in and out. The install was so bad we could feel cold air blowing in our office around the windows. The trim work was shoddy - gaps and dings in the trim, no caulking around the framing, etc. The sales person came back out and said "wow, this room is 10 degrees colder than the rest of the house." They were scheduled to complete a repair "punchlist" 2 weeks later on a Friday and never showed up. I called the salesperson and he said "scheduling error" and they came on Monday. They caulked but it took them less than 2 minutes to do it so I don't know how good of a job that was. They told us that the cold air blowing in was from our walls and lack of insulation not the windows and left. The salesperson, Rick, was supposed to come to look at the repair work while the installers were here. I called him and he said he was coming right over to look at it before they left. He never showed up and never called again. I don't have ANY idea how this company had an "A" rating on Angie's List! Since then we have had 2 Carter Lee Lumber installers that are highly rated come out and look at our other rooms to replace windows and they said the install job even after repairs is really bad with shoddy trim work and fit of the windows.

Steve was responsive and helpful. He did what he said he would do when he said he would do it. I chose to repair instead of replace the windows.

Had a great first meeting with Rick and a cohort. They provided an incredible amount of useful information and were well organized with clarifying questions, measurements, etc. No estimate was received by email or mail after one month's time. However, on 4-14-11 Rick contacted us, apologized profusely for misplacing the estimate, and provided the estimate that same day. Also gave us a $100 gift card for the inconvenience of the delay.

I found absolutely one hundred percent positive in every aspect. We weren’t even home when they did the job, that’s how much we trusted them. It worked out perfectly. My daughter visited them occasionally and she told us that they had done a very professional job. Their trustworthiness and professionalism made me like this company. They did what they said they would do. There is nothing about Elbert Construction Company not to like. The workers were good and there were no complications. I would recommend them. I would absolutely use them again in the future.

I thought Steve was great! He follows up on everything signal detail, and I enjoy working with him. He is very professional.

About 10 days after the initial visit the installers arrived and installed the new gutter screens in less than 2 hours. They appear to be just what I needed.

We had hail damage to our roof, so we needed to have it replaced. We called Elbert Construction, and they got back to us right away. Matt Hale was our contact person. He was prompt, courteous, and professional. The workers were very polite and cleaned up after themselves. The work was completed in one day, and there were no hassles. Our roof looks great, and we had no problems through this year's harsh winter. We are very pleased.

I contacted EHI when the siding on my home was in horrible disrepair and needed replacing. Steve Cunningham responded very quickly and brought samples of all the products and materials he recommended. He spent a great deal of time examining, not only my siding problems, but was extremely knowledgable regarding flaws in the installation of the original windows installed in 1994. These windows have leaked for many years, and Mr. Cunningham demonstrated the quality product I needed to remedy the situation. I was pleasantly surprised when I got a visit from the owner of EHI, Steven Smalley, whom also went over the entire project lending his advice and extensive experience to the job. I could not be more pleased with the efficiency and professionalism of the company. I have several other projects that will be entrusted to EHI in the future, since their prices are competetive and the materials Mr. Cunningham is providing will lower my utility bills and add to the value of my home. Actually, I look forward to making more home improvemants with total confidence. Mr. Cunningham has secured a faithful customer.

Service was great. The delays were mostly weather-related as the work was done in winter. A crew even worked on New Year's Day.

We had a good experience overall with Exterior Home Improvement. We did a price comparison with a couple of other companies recommended through Angie's List as well, but we were most impressed with EHI. They offered a 10% discount on our window and doors as an Angie's List customer, and they extended a further discount in place of the energy tax credit we would be missing due to installing after 2010. We signed the paperwork mid-December, with a 6-10 week estimate for installation. The original sill and trim for the picture window was able to be preserved, and the improvement to our exterior and interior is amazing! The side doors required more work on the part of the contractors, as the doorframe was connected to a pantry frame and an 8 inch kickboard in the side entry. They were able to replace the threshold, widen the doorway, and replace the trim, leaving the entire entryway better than they found it! Jenny and Dan were both always helpful and friendly. Dan even did a broken glass replacement in an upstairs window for a minimal charge, which saved us the trouble of locating another repair contractor. Only two small complaints on our part (which were reflected in our ratings). Due to the ice storm in February, our original installation date was cancelled, which was completely understandable. We waited for a call to reschedule the installation, but never received one. In late February we made the call to EHI; due to the storm, we somehow had slipped through the cracks for rescheduling. We were able to get on the calendar the following week, which was impressive. The day of the installation, the contractors were to show up around 9am but did not make it until 10:15am. That being said, the installation was complete by 4pm.

We were pretty happy with EXTERIOR HOME IMPROVEMENT INC. They were really nice and friendly. They were prompt and quick.

Overall the professionalism and responsiveness is an A+. However, I had unexpected bumps along the way. Along with the bumps their were many apologies (and $100 gift card) but I expected more on the service part with the money I had paid. The first bump was they installed the wrong door, it was installed poorly and it was supposed to be stained the same day and due to a lack of planning on their part prevented this from happening. 3 weeks later the correct door was finally installed and the install was top notch ( carpentry and alignments, etc.). However, again the staining was supposed to occur the same day and did not. Again after many apologies the staining happened about 3 days later. I absolutely love the door as the finished product but I wasn't "wowed" by the overall experience.

It has been great working with them. They have been good about everything. I had them install doors for me in the past and have had them out a few times since. I would highly recommend them to others.

I was really impressed with the service level and honesty of this company. He gave his assessment and gave advice to repair damage. There gave us advice on handling the insurance company. He was very honest and cared more about doing the right thing for the customer rather than gaining unnecessary business. I appreciated the integrity of this company.