Elbert Construction Inc

Exterior Home Improvement was great to work with. Being that the work was done in the winter months around the holidays we had to be a bit flexible with timing. Steve Smalley communicated with us during the entire process and there were no surprises. This was a large job with every window in the home being replaced. Additionally we took out a picture window and replaced it with a bay window. With the bay window we cut out about a foot and a half on each side of the original opening to install a massive bay window. The price of this job is deceiving as the bay window and the patio door accounts for half or more of the job. The fact that we have cherry trim on the interiors of the house, we had to find a vinyl window that was wood grain and cherry. That added to the expense. Steve did a great job of finding a perfect match for us. We ended up using American windows instead of Sunrise which was another option Steve presented. We did use Sunrise for the patio door. Had we not done every added option on the windows and door, we would have paid much less. However, we are thrilled with the look of the windows and how well they match with the interior and exterior of our home. I did not think we would find vinyl windows that would match so well with our interior. I thought were going to have to go with much more expensive wood or Andersen renewal windows. I am happy Steve found us the American Window option. In terms of install it was evident the installers were experienced and knowledgable. The lead crew member made sure things were done right. There were a few issues as expected with such a big project. Things were taken care of right away. We've had the windows for about a year now and we have no complaints. I will contact Steve first for our next project. Steve is a perfectionist and it is evident that his crews know that he will accept nothing less. As long as Steve is running this company, I will highly recommend them.

Prior to the commitment Steve was meticulous in explaining and documenting exacting what would be done with what types of materials. Its had to imagine a more complete contract for a home improvement effort. The crew came when they were expected and completed the job on time. They cleaned up every evening before they left and were careful to place protection on plants and our neighbor's home when they were taking off the old roof. The crew was polite and professional throughout the project. The roof looks great and we should be set for weather for the next 30 years.

The carpenter came on time, was very polite and very professional. He took out somewhat vague request and crafted a very nice set of railings including putting the bottom stair railing supports down 30" in concrete. The wood is all treated and will need to cure over the winter before we can prime and paint it, but that was an agreed to choice. The effort took a day and 1/2 and everything was cleared up in the evenings and brought out again the next day.

Kris stated the insurance company did not include the chimney flashing. He would ask for it. I agreed to the flashing. A couple days later I received a call from the insurance company wanting to know about a request for an additional $12,000.00 for metal for the valleys. I told them there is no way the contractor has already signed a contract and stated he could do the job for the amount listed on their first report. The insurance company stated they would send their inspector back out to review the questioned area. The final results that the inspector's manager stated were: "It was not previously installed, therefore we will not pay for updates." We requested our money back and they kept 20%. No work was started and no materials were delivered to the residence. Therefore we felt we should have received a full refund.

We chose the best type available. And, they did a great job on details like matching color, proper fit, and proper preventaive maintenance.

I was very pleased with Elbert Construction. The inspector came and sat down with me and everything was explained. The workers arrived a few weeks later the shingles were installed. I was pleased with the way they were installed and the way they cleaned up their mess. I would highly recommend Elbert Construction.

After initial assessment of hail damage, Elbert presented options and recommendations for replacing entire roof. We selected them to do the work. Elbert's representative, Kris, was extremely patient and professional as we struggled with selecting a roof material/color. He also handled almost all the insurance related communication, including supplements to the original claim adjuster's assessment to cover addressing hail damage to our deck and some other miscellaneous damage. The roofing work was done in only two days. No issues during replacement, post replacement clean up was as thorough as promised. Roof looks great, we ended up being very happy with the color we chose which was also the one most recommended by Kris to begin with. Gutter replacement took place a little later, again no issues. The deck strip/stain also occurred a little later and the results look fantastic. Overall we can find nothing to complain about. It's difficult to come up with any constructive criticism at all. We selected them based on their portrayal of themselves as a well organized and professional company that emphasized training/expertise of their employees, and after the work was finished we consider them to have lived up to that image.

We've just joined Angie's List and the first review we wanted to write was a no-brainer, it had to be for Elbert Construction! They replaced our old roof about 2 years ago and we've been thrilled with their performance since before the actual work was completed. They were very responsive during the stage where we asked questions and they provided detailed and honest answers. They were competitive in their pricing, giving us a great value for the amount of work they would have to do in order to remove 3 layers of old shingles. We suspected that the roof had that much weight up there but they confirmed it! During the messy tearing off stage they were all about getting that old stuff off quickly but not at the expense of our landscaping! When they were done with that step we looked clean and neat. We even laughed as we took a walk around our house to see if we could find any debris left on the ground...nothing, we looked great and we didn't even have our new roof yet. When they were finished installing our new shingles we certainly had something to be proud of! We chose a subtle, dark, dimensional shingle and it made our house look great! Not only would I recommend Elbert Construction to family and friends, we have!

The materials were delivered on a Friday to my driveway. These were placed exactly where we had asked. A crew came out the following Wed. and began removing the old roof. They were careful to cover plants and ground area around the house before they began. They were able to start the new roof that same day. They returned the following day and completed the work. The clean up of the mess was adequate, but I did have to do some additional sweeping after they left on my front porch and back patio. Also, they moved the patio furniture off the patio into the yard before the work began, but failed to return it after they completed the work. They did use a magnet roller to pick up nails and such and a blower to remove debris from the gutters, the porch and patio areas. They did a good job of picking up all the tar paper that had blown all over the yard. The roofing materials they used are a definite upgrade to the old roof which was only 6 yrs. old. We are pleased with the work that was done. Also, the salesman, J.R. Lynch was very professional and helpful throughout the process. He even took the time to double check my gutters to make sure there was no debris left in them after the project was completed. I would highly recommend working with him.

We were very happy with total process. Elbert started by asking to review shingled roof to see if we had encountered storm damage. They reviewed the roof and felt there was enough damage for insurance oompany to be asked to review and verify damage. The Elbert rep worked with our insurance agent to verify damage, work out agreeable value and all the paperwork. Our roof has about 40 squares. The roof system was removed down to roof deck, new felt, water shield and roofing installed in less than two days. At the completion of work, all shingles were placed in a dumpster and they did a great job in cleaning up the yard completely around the house. I think we only found a few nails. Our roof looks great, no leaks, we are very happy with the work.

Whole project was trouble free from beginning to end. The owner, Steve Smalley, came out to the house twice to discuss detailed observations and suggestions--without any undue sales pressure. A very comprehensive contract outlining every detail that was discussed during our walkthroughs was then drawn up. In spite of weather issues, work was started pretty much as promised. Everyone associated with the job introduced themselves, and the project manager, Lee Phillips, checked the site regularly and called almost every day. The workmen were courteous and professional--especially the lead carpenter, Jerome Horachek, who couldn't have been nicer and more conscientious. He obviously takes great pride in his work. When the painting crew took over, it was the same story. John Braham and his coworkers checked to make sure that I was satisfied with the color choices and kept me apprised of their schedules--including lunch breaks. They even let me know when they would be working near a bathroom window as a courtesy! When the project was completed, the yard and garage were thoroughly checked for debris. This is the first out of many home repair/renovation projects that has been totally stress free. The workmanship is excellent, and we have received many complements from neighbors on the finished product. We would definitely recommend Exterior Home Improvement, Inc.

Our contact person did a good job contacting us via email or by phone and letting us know when they were going to come out. We were just pleased with them all around.

Lee came to my house on time and surveyed all the windows in my home. He explained that the scope of work that needed to be completed was not something they specialize in. However, he wrote out a complete list of everything they recommended that needed to be done and left a list with a recommended service provider. I had a positive experience and appreciated the time and attention paid to my request.

Elbert's came on time and they were done when they said would be. Cleaned up after themselves. The roof looked very good.

Very professional experience - including a great presentation on the services offered - to the final product.

I called for price quote and estimated interval to install two exterior security doors. I was verbally promised one week delivery/install. Color of doors on quote was black, which I did not want. I changed color of doors to white. I faxed acceptance of quote on 3/6/2012: gross price $1702, less Angie's List 10% discount, equaled $1532 net due for work. I paid 25% down payment They did not notify me that there would be a delivery date delay because of the color change in the doors. Actual door install date was 3/29/2012. Then I still could not use the doors for security because the locks were reversed: deadbolt on top. I kept waiting for them to flip the deadbolt lock and the latch lock on each door. They had all of these issues with getting the locks to work properly. What good is a security door that does not lock?? I had to call Rick Kunzer several times to get this straightened out and they had to come back to the house several times to get this taken care of. I was also interested in replacing the service door on the garage and I asked for a quote. I never did get that from them, although they took the measurements at least twice. Rick told me he would "take care of me" and get me the garage service door at cost. He said they were in "busy time" right then, but he would "get back to me when things slowed down." I guess maybe he thought I would forget all about everything. I got a letter dated 3/27/2012 from Steven Smalley, President, that said to contact Kim McQueen if I experienced any problems. I called and left a message and Rick called. So I really never got to let anyone else at the company know that they did not meet my expectations. Another thing that I did not like was that, after the door install, they charged my credit card for the 75% balance that I owed them without asking me. I did not intend to pay them the entire 75% balance due until after the lock issue was resolved. I would have kept back 15%-20% until all of the work was completed to my satisfaction and according to the accepted Quote.

A Large tree in our back yard fell on our screened in porch and hail of the house Elberts came out gave us an Estimate (one of three) We also had a previous leak around our fireplace They worked with us on fixing the soffits and fascia and leak around the fireplace not included with insurance The workers came in worked steadily completed the job, They took extra time to make sure the leak around the fireplace was fixed, While replacing some of the rafters on the screened in porch one of the guys slipped and fell thru the ceiling was not concerned about himself but concerned we would be upset, he wasn';t hurt but did knock the wind out of him. very nice crew,They then cleaned up all the mess, including picking up the nails with a metal detector. Very professional. Would recommend to a friend or stranger.

I was very impressed with the work that they did on my roof. They charged me exactly what they quoted and the insurance was also pleased with the price of the work. The employees doing the work did an excellent job and I was very happy overall. Everything turned out the way it should be and I have no complaints.

We checked Angies List and checked the roofing category. We selected Elbert Construction. What a great decision!. We worked through the estimate and all the other details. Awarded them the job and it was done to perfection. Worked primary with Matt and what a joy it turned out to be. Can't imagine we would ever use anyone else when this type of work is needed.

They were very professional, they installed a quality product, and they were very pleasant to deal with. The owner was very good at working with me through all options to make sure I got the best price and the highest quality.

Rick came out to do the estimate. Seemed very professional and knew his stuff. Unfortunately, he never called me and we never received the estimate. Very disappointed considering this company had good reviews. Our exerpience was VERY poor. We went with another company and are starting our project next week.

We did not have Exterior Home Improvements do our project, but we were extremely happy with Mark's knowledge, professionalism, and communication throughout the estimate process. We would recommend this company!

First, they were nice in working with me during the time frame I needed. They removed the rotten boards, power-washed the garage, replaced trim as needed, and painted the garage. When the bottom boards were removed, the pull on the next board above made some of those nails loose/ caused some cracking. Rick Kunzer, my project manager, was concerned and had these fixed. However, he didn't think it looked good enough, so he came back himself and re-fixed them with a harder substance and sanded them down before they were painted again. Then he felt the paint on these areas didn't perfectly match the rest of the paint, so he had his crew put another coat on the whole garage! It looks great!! I'm very happy with their work.

Brant, the agent with whom we have worked for several years from this company, came to the house took measurements and provided us with information about options and allowed us time to review them using catalogs he provided. Once we were ready, we exchanged emails and clarified matters and ultimately chose what we wanted. We paid a 30% downpayment, the order was made, and a couple of months later they were installed. The new front entry way is beautiful and well insulated (even in 100 degree days, the inside surface of the door is room temperature which is SO much better than what we had!). The garage service door is excellent. In fact, it is so good that we've ordered another one for another garage door. I have probably not been as good about filing my Angie's List reports on this company over the past 10 years- sorry. We have used this company to replace about 50 windows and siding on our house. No regrets- ever. Always satisfied with the quality of their work, their workers, and the results.

We did not hire this company, this time.