Custom Touch Irrigation Inc

CUSTOM TOUCH SCHEDULED MY WINTERIZATION FOR THE FIRST HALF OF NOVEMBER. DUE TO THE COLD WEATHER WE HAVE HAD, THEY CAME EARLY RATHER THAN RISK DAMAGE TO MY SYSTEM. I WAS NOT HOME BUT THEY DID ALL THE WORK EXCEPT FOR TURNING THE CONTROLLER OFF. THEY LEFT ME A NOTE TO ADVISE THE WORK WAS COMPLETE AND THAT I SHOULD TURN THE CONTROLLER OFF. VERY THOUGHTFUL!

EXCELLENT RESPONSE TO ALL QUESTIONS AND NEEDS BEFORE INSTALLING; RESPONDED TO ALL QUESTIONS AFTER INSTALLATION; STOPPED BY THE HOUSE TO CHECK OUT A PROBLEM. FIXED IMMEDIATELY, PROVIDED EXPLANATION; PERFORMS ANNUAL MAINTENANCE AUTOMATICALLY WITHOUT MY HAVING TO CALL.

THE ENTIRE TEAM HAS PERFORMED IN A PROFESSIONAL YET FRIENDLY (ALMOST FAMILY) MANNER. THEY HAVE PROVIDED ADVICE FOR MINOR TASKS I WANTED TO DO MYSELF AND EVEN POINTED ME IN THE DIRECTION OF A TOOL SUPPLIER FOR WHAT I NEEDED.

VERY PLEASED. I HAD ANOTHER COMPANY THAT CAME OUT TWICE AND THEY KEPT SAYING NOTHING WAS WRONG. THE GENTLEMEN THAT CAME OUT FROM THIS COMPANY STOOD OUT FOR OVER AN HOUR JUST FIND AND FIX THE PROBLEM. I WAS VERY PLEASED WITH THAT.

WE`VE USE CUSTOM TOUCH FOR SEVERAL YEARS. THEY ARE ALWAYS PROMPT AND PROFESSIONAL AND THEIR PRICES ARE VERY COMPETITIVE. I STRONGLY RECOMMEND THEM.

THEY BLAMED A SERVICE TECHNICIAN FOR THE BILLING ERROR AND ADJUSTED THE BILL

THEY WEREN'T CAREFUL ABOUT THE WORK AND DAMAGED WIRES. ALSO PUT TOO SHORT ELBOWS ON IT AND WATER WAS ESCAPING THE PIPES. WHEN I COMPLAINED THEY WERE REALLY NASTY TO ME. I WOULD NEVER RECOMMEND THEM. I HAD MY HANDYMAN RE-DO THEIR WORK AND THE ELECTRICIAN TO DO RE-WIRING

CUSTOM TOUCH WAS NOT THE LOWEST PRICE WHEN I SHOPPED FOR MY IRRIGATION SYSTEM AND I SUSPECT THAT I COULD FIND A LOWER PRICE FOR THE ANNUAL SERVICE. BUT THEY CONTINUALLY PROVE THAT THEY ARE WORTH THE PREMIUM.

WE LEFT A MESSAGE, AND LEFT SEVERAL NUMBERS TO CONTACT, NEVER CALLS

THEY WERE VERY PROACTIVE IN ADDITION TO BEING RESPONSIVE. THEY WERE FLEXIBLE IN MAKING ADJUSTMENTS.

EXCELLENT COMPANY AND QUALITY. INITIAL BID WAS LATE IN COMING, BUT OVERALL WAS A GOOD EXPERIENCE.

THEY DID A GOOD JOB. THEY WERE VERY COURTEOUS AND KNOWLEDGEABLE

I WAS VERY IMPRESSED WITH MY INITIAL MEETINGS WITH THEM LAST FALL. WORKERS WERE NOT CAREFUL WITH PLANTS THAT HAD TO BE MOVED. I MOVED MOST OF THEM, BUT THEY STILL MANAGED TO WALK ON THEM AT THE SIDE OF THE YARD WHERE I HAD ASSUMED THEY WOULD BE OUT OF THE WAY. CLEANUP AFTER THE JOB WASNT DONE AND IT WAS A RAINY MUDDY 2 DAYS WHEN THEY WERE INSTALLING. SALESMAN WHO TOOK THE ORDER WAS TO COME OUT AND DETERMINE WHERE SOME OF THE SPECIFIC HEADS WOULD GO, BUT INSTALLATION CHANGED HIS MIND. CONSEQUENTLY THE ON- ZONE IS NOT IN CORRECT AND I AM HAVING TO PAY TO HAVE IT DONE CORRECTLY. THIS HAS NOT BEEN A PLEASANT EXPERIENCE. THE CREW CUT OUR PHONE AND CABLE LINES AND LEFT WITHOUT EVEN TELLING US.

CALLED THEM TO REPLACE A HEAD, AND THEY DID NOT DO THE WORK, WHICH THEY JUST PUT IN, AND CHARGED A 50 TRIP CHARGE

EVERYONE WAS VERY KIND AND COURTEOUS. THEY CAME BACK TO MAKE SURE THE WATER SPRAYED IN CORRECT DIRECTION AND WHEN WE ACCIDENTALLY HIT A LINE PLANTING A TREE-THEY CAME QUICKLY WITH GREAT GUYS TO FIX THE MESS WE MADE. THEY TOOK TIME TO SET THE SPRINKLING SYSTEM TWICE SO THAT IT FIT THE NEEDS OF THE YARD. THAT WAS SUCH A RELIEF!

UNFORTUNATELY, I BOUGHT A HOME THAT HAD A SYSTEM INSTALLED BY SOMEONE OTHER THAN CUSTOM TOUCH AND I CAN HONESTLY SAY THAT I WOULD RECOMMEND THEM AND ONLY THEM!

TOOK MEMBER ALL THROUGH THE STEPS. VERY NICE PEOPLE. EVALUATED YARD.

MEMBER HAD TO TELL THEM TO REPLACE HEADS, VERY UNPROFESSIONAL, SIX WEEKS BEHIND AND SAID IT WOULD BE 3 DAYS, URGE EVERYONE NEVER TO USE THEM!!!!!!

THE BACKFLOW TESTING WAS DONE VERY LATE. THEY COULDNT COMMUNICATE WHEN IT WOULD GET DONE. THEY FORGOT ABOUT US UNTIL I CALLED TO REMIND THEM.

VERY PROMPT AND REASONABLE PRICE. SERVICE IS ALWAYS GOOD.

WORK DONE QUICKLY & ON DAY PROMISED, WHICH WAS IMPORTANT AS THEY WERE LEAVING ON VACATION. DAN IS GREAT. THEY ALWAYS USE THIS COMPANY.

CUT CABLE AND PHONE LINES, METER BEGAN LEAKING AFTER THEY LEFT, WAS GUSHING BY THE NEXT DAY, CALLED AND THEY SAID HER METER WAS BROKEN, MEMBER FEELS THEY SHOULD HAVE CHECKED BEFORE THEY LEFT.

CALLED 2 OR 3 TIMES, DIDN'T COME OUT.

RESPONDED IMMEDIATELY TO CALL, SENT QUOTE, WAS MORE THAN MEMBER HAD BUDGETED FOR JOB, DECIDED TO WAIT UNTIL NEXT SPRING.

SPRING START UP AND REPAIRS AND GOOD SERVICE