Custom Touch Irrigation Inc

I LOVE WORKING WITH DANA, THE OWNER. THEY ARE GREAT PEOPLE TO DO BUSINESS WITH.

RICK PROVIDED AN ESTIMATE TO INSTALL AN IRRIGATION SYSTEM FOR MY SMALL FRONT YARD. TWO ZONES, EIGHT SPRINKLER HEADS, RAIN SENSOR, ETC. HE WAS PROFESSIONAL, BUT PRICE WAS HIGH. DECIDED TO GO WITH ANOTHER COMPANY.

THEY WERE REALLY VERY GOOD, JUST THE COST WAS MORE THAN WE THOUGHT.

THEY WERE TO DO A BACK FLOW TEST, AND I MENTIONED THIS WHEN I CALLED FOR AN ESTIMATE. THE QUOTE WAS FOR $75, BUT THEY ADDED AN ADDITIONAL $45 FOR THE BACK FLOW TEST, SAYING IT WASN'T INCLUDED IN THE ORIGINAL QUOTE ONLY AFTER THE WORK WAS DONE. WHEN I CALLED TO SPEAK WITH THEM ABOUT THIS, THEY INFORMED ME THAT I PAID THE SAME PRICE FOR THE PREVIOUS YEAR, SO I SHOULD HAVE KNOWN WHAT THE COST WOULD BE, REGARDLESS OF THE ESTIMATE, AND THEY SAID THEY FELT I WAS TRYING TO BARTER MY WAY INTO A BETTER PRICE, THOUGH THEY ACTUALLY KEPT ME FROM GETTING THE BEST PRICE BY MISLEADING ME WITH AN INACCURATE ESTIMATE. I FELT THEY TRIVIALIZED THEIR ERROR, TRIED TO BLAME ME. WHEN I TOLD THEM THAT I WOULD ONLY PAY THE ORIGINAL ESTIMATED COST, THEY INVALIDATED THE BACK FLOW TEST RESULTS THAT HAD ALREADY BEEN SUBMITTED. AND THEY SHOWED UP 5 DAYS LATE FOR THE JOB ANYWAY

ONCE THEY REALIZED THAT THE WRONG PERSON CAME OUT, THEY FIXED THE PROBLEM.

I WASN'T HOME WHEN THEY DID THE WORK, BUT HE WAS IN CONTACT BY PHONE FOR EXTRA WORK NEEDED.

I HAD TWO FAULTY SPRINKLER HEADS AFTER THE INSTALL. THEY REPLACED EACH OF THEM WITH LESS THAN 24 HOURS NOTICE. CALLS WERE PROMPTLY RETURNED. EVERYONE WAS FRIENDLY AND RESPONSIVE. MY INSTALL DATE WAS PUSHED BACK TWO WEEKS, BUT I BELIEVE THAT WAS DUE TO THE EXCESSIVE RAIN THIS SEASON.

I HAVE THEM COME EVERY YEAR FOR MAINTENANCE AND THEY DO FINE.

I DON'T EVEN KNOW WHEN THEY HAVE BEEN HERE HALF THE TIME.

CUSTOM TOUCH INSTALLED OUR IN-GROUND WATER SYSTEM 13 YEARS AGO AND WE HAVE USED THEM EVERY YEAR FOR OUR SPRING START-UP AND OUR FALL WINTERIZATION. THEY ARE ALWAYS RELIABLE AND ARE KNOWLEDGEABLE OF THE SYSTEM. THEY COME, DO THE WORK, AND SEND AN INVOICE. SIMPLE AND EASY. GREAT PEOPLE.

I HAVE HAD THEIR SERVICE FOR 5 YEARS. THEY HAVE BEEN RESPONSIVE TO ANY NEEDS, LIKE MOVING A SPRINKLER HEAD.

THEIR SALE AND INSTALLATION TEAMS ARE VERY PROFESSIONAL. THEY ARE CAREFUL NOT TO TEAR UP THE YARD. EACH SPRING THEY HAVE RETURNED TO ENSURE THE SYSTEM IS OPERATING PROPERLY AND EACH FALL THEY RETURN TO WINTERIZE THE SYSTEM.

THEY DO ALL OUR SERVICE EACH YEAR. START UP AND SHUT DOWN. VERY GOOD SERVICE.

COMPANY CHARGES US $15 TO OPEN AND SAME PRICE TO CLOSE.

THE TECH WAS ON TIME, VERY HELPFUL WITH SUGGESTIONS, AND WOULD RECOMMEND TO OTHERS

THERE ARE ALWAYS VERY COOPERATIVE AND THE COUPLE OF TIMES WE HAVE HAD SOMETHING HAPPEN, LIKE SOMEONE DRIVES OVER SPRINKLER, THEY COME OUT AND TAKE CARE OF IT.

WE HAVE BEEN VERY PLEASED WITH THEIR SERVICE, COURTESY ,AND PROMPTNESS.

THEY MANAGED TO WORK US IN BETWEEN JOBS WHEN MY REGULAR COMPANY DIDN`T SHOW. I WILL DEFINITELY USE THEM AGAIN.

THEY INSTALLED THE SYSTEM AND HAVE TAKEN CARE OF IT FOR TWO YEARS. GOOD WORK, GOOD CLEANUP, GREAT SERVICE.

GIL, THE COMPANY REPRESENTIVE, IS VERY PROFESSIONAL AND PERSONAL. HE DOES AN EXCELLENT JOB AND IS KNOWLEDGEABLE. I WOULD HIGHLY RECOMMEND THIS COMPANY.

WEVE BEEN A CLIENT FOR 9 YEARS AND I CAN THINK OF ONLY ONCE WHERE THEIR PERFORMANCE WAS LESS THAN EXCELLENT AND THAT WAS A FUNCTION OF A BRAND NEW EMPLOYEE GETTING CONFUSED ABOUT OUR SYSTEM.

THEY HAVE INSTALLED SYSTEMS AT 2 DIFFERENT HOMES FOR ME. ARE ALWAYS VERY RESPONSIVE, REASONABLY PRICED, AND VERY PROFESSIONAL.

INSTALLED 5/00. HAVE MAINTAINED SYSTEM AND HAVE HAD NO COMPLAINTS.

HAVE USED FOR SEVERAL YEARS. NO COMPLAINTS.

THIS COMPANY IS ONE OF THE BEST RESIDENTIAL SERVICE VENDORS I HAVE EVER HAD EXPERIENCE WITH.