Burtner Electric Inc

Burtner Electric has been my go-to company for our electrical needs since 2004. Unfortunately, that is no longer true. I recently had them in for two minor changes, which turned into major efforts. Instead of an hour long job costing a couple hundred dollars, their electrician spent 4.5 hours at my home and left me with drywall damage so excessive I am horrified. I spoke with the owner about the issue, and she seemed apologetic and assured me they would come up with a "fair" bill. However, I received a bill for over $700 and the threat of collection if I didn't pay. Burtner indicated that I had agreed to the drywall damage. Who would do that? Wow. Never again will I use Burtner, and you shouldn't either.

The first team looked at the unit and realized they needed one of the specialists from their company. They called him immediately and he was able to visit the site quickly and determine the requirements. Within an hour and a half, all was working properly.

This was a straightforward replacement at rental units built in about 1950. The panels were in storage sheds. The tenants had to move their belongings out for the estimate and for the work. They were also without power for a half day. They checked the outlets and labeled the breakers. Burtner was professional and polite with the tenants and with me. They were on time. The price was reasonable. The office staff was personable and professional and helpful ironing out the inevitable glitches with a job like this. I will definitely use them again and recommend them.

They were great. It was a lot to pay to just look at the outlet, but I know it wasn't any more than another electrical company would have charged and the peace of mind was worth it. The electricians were very knowledgeable and now I understand why the problem occurred.

Service was great. They were able to diagnose the problem due to a wire that was cut when a tree close to the house was removed. They replaced a photo cell and had everything up and running within an hour.

Great - went very quickly. Steve Harvey and Giovani took care of all my issues very quickly and neatly. I have always found Burtner Electric to be very reponsive, easy to schedule, and all technicians very knowledgeable of their job.

AWFUL. The regulator they installed did not meet factory specifications which deprived the generator of the proper amount and flow of NG.

Called after new tcounter and tiles installed. Scheduled for next day but they had an opening later that day and called and came out. Two workers removed three older outlets and installed new gfi outlets. They also installed a light over the sink that I purchased. He adjusted the height to my satisfaction. They were professional and completed the job quickly with no fuss.

DO NOT USE THIS COMPANY!! Completely unprofessional and non-communicative, walked away from the job and left it uncompleted. Left a large physical mess for us to clean up. Rude to other contractors involved in the project. Lied about being able to complete the work. Horrible experience.

My parent's lights were flickering on and off and they called me to ask what to do. I looked up a highly rated electrician in Noblesville on Angie's List - Burtner Electric. Dave Burtner met me at my parent's house the next day and determined that a couple of the old breakers were fried and had also fried part of the 40 year old electrical panel. He arranged for IPL to come out first thing in the morning to shut off the power. He had two of his electricians out right after IPL to replace the panel. He also called the city for the inspection. All of this happened within 48 hours of my initial call. The guys were extremely professional and cleaned up everything. I cannot praise this company enough. It was an incredible experience.

It went great. No problems, didn't damage anything and cleaned up when they were done.

We contacted the company on a Tuesday and they sent someone promptly Thursday morning. We were very impressed with their efficiency, friendliness, professionalism. Would hire them again.

Burner's sent two electricians that were professional in manner and appearance, courteous and completed the job in a timely manner.

In installing my new water softener, a pipe was cut that had been used to ground my furnace, cutting off my heat. It was late in the day, but Burtner sent someone out within 10 minutes. He did a temporary fix so I'd have heat that night, then a couple more guys came back and did a permanent repair the next day.

Estimate was provided in a timely manner. The company worked well with us to time the installation with the pouring of a concrete patio. Work performed as expected. Only issue was with finishing work. There was not any finishing work done - holes left in walls and outside brick. The fact that this was not going to be done was not well explained. Could have focused more on details - i.e. getting things square.

Steve and Ben showed up right on time. Very experienced, and professional. Careful clean up upon completion of the job.

They have actually worked on this house and from what we've seen we liked it. The house is an old house and they knew the house. They have been synchronized and professional. They were on time and the people that had come had been outstanding. We were pleased with them and we would have them back too. They were very nice and I think their charges are within reason. I don't think they charge anything outside the normal that we have to pay other companies where we live before so we will have them back.

We had service completed to install electrical from our main panel in the garage to our outside deck for a hot tub. When the installation was completed I went out to look at the work and saw that a hole had been drilled into our wood deck and into the hot tub base for the wiring. At that time I I asked the technician if that would be a problem when we moved it (only about a foot in each direction against the deck railing.) He replied, and quot;Yes! … I guess I should've asked you that before we drilled the hole!and quot; He then said that after we moved it to call and he could come back out to hook it up. When I called to schedule a time for him to come back out the receptionist proceeded to argue with me. When my husband called to speak with the owner, who completed our estimate, he was also argumentative and said it was our fault and, and quot;Do you realize this is going to cost me $300 to send someone back out?and quot; When the technician came out to hook it up the owner repeatedly called him while he was trying to complete the work. At one point the technician said, and quot;My boss wants me to drop you and just walk off the job!and quot; He was visibly frustrated and even offered to come back and do the work on his own time, but was able to complete the job in about 30 minutes. I have to mention that we are new homeowners, and I was also not present during the estimate so I assumed when they came out to do the job I wouldn't need to supervise every step. At no point in time were we told that the hot tub had to be in the exact spot it would stay, and we didn't think one foot in each direction would make a difference. To top it off, the electrical layout of the wiring was not done the way the owner stated it would be at the time of the estimate (he said they would go thru the basement ceiling, but instead did it thru my garden outside the home pulling up several of my tulips.) Now that it is all said and done we LOVE our hot tub, but we would never use nor recommend Burtner Electric to anyone. There was a lot of stress caused by this event, and after paying $1,000+ to a local, family owned business we were very disappointed with the level of customer service!

Hi. We have used this company several times over the past year. They have always been punctual and have done a great job when we needed them. This time was no exception.

They came initially on a Sunday and patched us up while applying for city permits to do the job. Panel is now completely new.

Went fast, less than an hour, including taking it out of the box and assembling it. There was an existing chandelier, so no need to create a new mount and add wiring. Cleaned up afterwards.

Battery change went very quickly and very well. Technicians were friendly and courteous.

The service turned out good. It costed me about $200 and overall I would give them an 'A'.

They came a half hour early-which was fine. 2 people come and they went right to the problem-analyzed it very quickly, and fixed both problems. They completed the job in about 15 minutes and they do a good job the first time. On the second visit, they fixed the problem by repairing an underground splice.

I called after 15 minutes and the clerk advised she called 30 mins before and spoke to a child...surprise...we do not have children. Tried to get a time when technician would show...told a time later same day...then a promise he would show later than the new time. Clerk tells me don't worry cause she just chewed the tech out. After wife and I discussed, I called back to cancel because we do not want to have an angry technician in the house.