Aaron's Extreme Clean

I had purchased a Big Deal for air duct cleaning to be performed by Aaron's ExtremeClean. There was a note on the coupon from someone named Mark that stated I should expect to be contacted soon from the company. After waiting approx 1 1/2 weeks with no response, I called the number on their website & got Mark. I explained to him that I had purchased the $199 Big Deal on Angie's List & would like to get the air duct cleaning scheduled. Mark stated he was in his vehicle driving so he couldn't schedule it at the moment, but would I email him regarding when I would like this work done. I sent him a list of dates & times that would work for me, but when I checked my email later, I had the following message from Mark: "I apologize for my slow response. Unfortunately, we cannot honor Angie's List Big Deal purchases for air duct cleaning any longer. You can easily obtain a full refund from Angie's list. We do appreciate your choosing us for your air duct cleaning needs". I am trying to get everything scheduled & completed on a home I recently purchased so I can move in, but this problem with Aaron's ExtremeClean has set me back at least 2 weeks. Would recommend avoiding this company!

Mark showed up on time and was very thorough. He explained what needed to be done to take care of the pet stains and then worked diligently to get them out of my carpets. He did a great job, they looked almost new when he was finished. He explained that there was a chance that they would reappear and gave me a free bottle of cleaner to spray on the spots if they do come back. I thought that went above and beyond the call of duty.

We had to reschedule a week later because of the water being turned off at the property on the original day; I was able to notify him before he came, so that was not a problem. On the day, he did arrive on time but ended up at wrong apartment to start. Once we had cleared up the mistake, we went over the area and defined what I wanted. Although it was going to cost more than I initially planned due to the pets, I was comfortable with the estimates and gave him the green light. I took the pet for a ride while he worked on the carpets and returned at the requested time; he needed a few extra minutes to finish, but the job was done very well. When time came to pay, I had to write a check rather than use the bank card I would have preferred because his card reader was apparently not working properly. I would have preferred to know that up front. I wrote the check and he promised to e-mail me a paid invoice, which I haven't received yet, although the check has cleared the bank. I would really like more than a cancelled check to document the work.

ALLERGIES. I do not recommend this company. We had major construction work done our home. There is a lot of dust. My wife has severe allergies to where things like a lot of dust keeps her from sleeping. So finding someone right away to help us rid our home of dust was a top priority. So we saw Aaron's Extreme Clean Big Deal offer and bought the deal they were offering. I then called the company but when the person answered the phone they told me that they would not likely get to our home for at least 2 weeks. I waited and never heard back from them so eventually after a few weeks I called back and emailed them. I merely mentioned that I had bought their Big Deal offer and that no one had gotten to us yet. Instead of merely apologizing for not getting back to us they felt it necessary to tell me I was wrong, that I did not call them and they also said my pointing out in my email that they failed to get to us and get us scheduled was a "nasty tone" in the email. My and Aaron's Extreme Clean correspondence is below: (ME) On Fri, May 18, 2012 at 5:39 PM,I wrote "Quite a while back I bought a Big Deal for getting my air ducts clean. No one has come to my home yet. Please call me to get this scheduled. My cell is ...........Thanks" (Aaron Extreme Clean) Saturday, May 19, 2012 12:29:00 PM wrote "Hello ... No one has contacted us until now to schedule the service. We would be happy to perform the service on Thursday May 24, arriving between 12-2pm. Some other available time slots: Monday May 28th 10-12 arrival time Wednesday May 30th 9 am arrival time Please reply quickly as my schedule fills up quickly. Thanks, Mark 317-423-9500" (ME) Sat, May 19, 2012 at 1:23 PM, I wrote: "Actually I did call the day I bought it. My wife has SEVERE alergies and with us having had remodeling work with all the dust she couldn't sleep at night calling you all right after I bought it was at the top of our list. But the person answering the phones said they had a lot of purchases and so could not get to me right away. So we have been waiting since then. But when I had not heard back I decided to try and call again.Thursday May 24, arriving between 12-2pm sounds good. We'll see you then. Thanks (Aaron Extreme Clean) Sunday, May 20, 2012 10:03:21 AM "I apologize for your waiting. I'm sure we could have scheduled something the day you called, no one here would say that we aren't scheduling any jobs right now, no matter how busy it is. There are people who have bought these deals and waited 6 months to contact us for service scheduling,others call the day they get it. I try to stay on top of inbound scheduling requests, and I when I answer the phone, I am usually with another client or driving, so I ask people to email with scheduling requests. I don't see any emails from you until these last ones with the nasty tone to them. I do hope that our visit would be more pleasant than these emails, because if you are this upset before I have even done the work, maybe you should get a refund from Angie's List and have someone else do it. I do not wish to waste time to go be treated poorly or have a confrontation with you in your home." (CONCLUSION) Aaron Extreme Clean has a good rating and is why we considered originally giving them a shot, however In my opinion this probably worked out for the best as in my opinion and personal experience they appeared a bit overly sensitive to constructive criticism, did not take the high road and just apologize for failing to take care of us and if they would have simply said they got overwhelmed with work they decided to instead blame others for their poor professionalism. As an owner I expect them to go the extra mile, yet he hasn't even taken the 1st step. Looks like some people catch them on a good day, we caught them on a bad one, it might work out better for you but it appears they are ill prepared to handle too much work so like me and other members you may find that they are too busy.

Went very well. We were pleased with the job, the cleanup, and the great personality! Would definitely recommend Aaron's to others.

I had bought a coupon off of Angie's List for 800 sq ft. When employees got here, we discussed cleaning the majority of my home. The pricing was a little expensive but i am glad I had it done.

Mark came and cleaned our carpets . He did a great job and we are very satisfied.

I called Aaron's and set up appointment. Discussed how many ducts and the special deal was our confirmed price. Mark (owner) was running just a few minutes late, but called. When he arrived he checked out the location of the ducts and returns. He was very pleasant, personable and professional. He worked hard doing his job, cleaned up and upon our request gave us an estimate on carpet cleaning. He also was nice enough to explain the carpet cleaning equipment he uses. I'm sure we will have him do the carpet cleaning at a later time. Mark is very eager to please and wants to do quality work. We paid him the price of the special and he did not try to push any additional services on us. Everything went very smoothly. We would definitely use him again and I would recommend him to family/friends. .

Mark arrived on time and did an amazing job. We have a large home and he was very efficient and thorough. I would highly recommend Mark.

Excellent work! I called Aarons in response to the Big Deal coupon. He cleaned 5 rooms plus a hallway and the carpets look new! I have used another highly rated company for several years but the last time they were here it seemed their price was really high! Aarons did an excellent job and I will definitely use them in the future.

It seemed to be much too difficult just to schedule an appointment so I canceled the Big Deal.

Company Did a good Job once we got the Service, We had trouble with Scheduling at first, but once we got it schduled and were out here, They did a good job. Thanks

Nice work and performed as indicated and to satisfaction

They were completely booked and couldn't fit me in. No complaints otherwise.

They did a good job. I didn't have any dislikes. They arrived when they should have and did the job. I was pleased with the cleanliness of the carpet.

The technician arrived on time. He was clear about the pricing. I agreed to have additional vents cleaned since this is the first time we've had it done in 20 years. He was professional, polite and efficient. I can't tell any difference in the air quality or performance of our HVAC system, however I know he removed a lot of dirt and objects that had fallen into the duct work.

I contacted Mark with Aaron's Extreme Clean about having my carpets cleaned in two rooms and possibly my couch and ottoman. He gave me a general quote over the phone and explained its easier to give solid pricing when he can see the size of the rooms and furniture. I called on Tuesday and he was able to get me scheduled for Friday of the same week, we were having family over the next week and I wanted to get it done before they arrived. He said he would be there between 2pm-4pm and would call me Friday when he was on his way. He called at 1:45 to say that he was on his way and would be there shortly, he arrived just after 2pm. When he arrived he viewed the two rooms and couch/ottoman I wanted cleaned and was able to give me a very fair price to have all of the work completed, including scotchguard. He had to use our water hook-up which I was not aware of until he arrived, but it did not cause any problems. He was done in about 1.5 hours and asked me to come take a look. I walked downstairs and was thrilled with how my carpet and furniture looked. We have two dogs so the fact that he was able to get up all of the stains and make the couch look brand new was amazing. He said it normally takes 4-6 hours to dry but since it was cooler and wet outside to be on the safe side and wait the 6 hours. I was very happy with his work and will higher him again in the future.

I had purchased tha big deal for air duct cleaning last fall and finally got around to scheduling it. I added on the dryer vent cleaning and was charged extra for a number of vents over the number allowed in the deal. Mark came and got right to work the whole process lasted about an hour and a half. I had no problems and everything is great. I am all set for cooling season.

Mark cleaned the carpet in all the high traffic areas of our home and did a marvelous job. I would highly recommend.

The two technicans arrived a little bit early, which was fine. I picked up my protective dachshund and shut her in my upstairs bedroom. I then showed them the areas I wanted cleaned. They made the recommendations for the pet stains. They started cleaning upstairs in the hallway, did the steps and two small landings, and finished with the main floor. They dog barked the entire time. I wrote a check, thanked them, and told them I would write to Angie's List.

Great job done with attention to detail of cleaning up behind the job and doing it very well. Very easy to work with and would recommend their services.

This was a BIG DEAL that I purchased last summer, and just hadn't gotten around to scheduling. Mark was extraordinarily pleasant about working with me to find a day that would work. My carpet is at least 25 years old, light in color, and hadn't been cleaned in at least five years - by the time he left, it looked like new. He was courteous, diligent and very helpful. I'm very pleased!

Needed carpet cleaned and found this company with a coupon. He was able to work me in very quickly which gave them a gold star in my book. Additional charges were added since we had some heavily soiled areas from our puppies and for steps which were not included in the package. Overall he did a very good job and was very professional. I will use them again.

/Mark was super nice and knowledgeable. Hard worker; owns the business and does all the work himself. He was pretty late- about 45 minutes to an hour- he had underestimated travel time and traffic. But he called about this right away and kept in touch about ETA.I have a light colored Berber that hadn't been cleaned for about 4 years; way overdue. He came on an Angie's List Groupon for the downstairs and stairwell, but agreed to do upstairs to for a price that was reasonable. He was able to take out an orange juice stain that 2 other carpet cleaners never were able to. He charged a little extra for that spot and any other spots I wanted treated the same way (he has some type of attachment device that gets the underlayers clean too, so has to use extra solution/time/effort to make it work). Stairwell was much cleaner, but not super- I think if I had him do the special spot treatment (I think it was like $12 per spot), the stairs would have come out better, but couldn't afford that- 13 stairs! Did notice a couple of areas where the dirty water had pooled a little in the carpet once it was dry. I called him back and he did work hard to find a mutual time to come back by and take care of those places free of charge. I would hire Mark again on an Angie's list coupon.

Expected to spend less $ (charged more than price mentioned on angies list) & not sure why it was more expensive, but the technician was FAST and the carpet looked brand new, so I was comfortable paying the amount we were charged. Also, he was running late from a previous appointment. Next time will schedule first appointment of the day.