Floors Doors & More

The cleaning crew showed up on time and got the house cleaned very promptly. The crew was very friendly and responsive to my requests. I am satisfied with the job they did. There were issues afterwards though. One of the cleaners broke a drawer in our refrigerator. The workers wrote down the model and serial # and told me it would be "a couple weeks" before the replacement drawer would arrive. This was delayed further due to the worker not writing the serial number correctly. The drawer finally arrived almost a month after the original one was broken. Responsiveness was also an issue, as every phone call was initiated by me. I first called after a week had passed with no correspondence, with follow-up calls every few days afterwards. In short: They did a good job cleaning the house, but it took a really long time (and effort on my part) to replace an item they broke.

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Floors Doors and More Cleaning Co. was contracted to perform deep cleaning and subsequent weekly cleaning in 3 houses. I paid in total $648 for the 3 "cleanings". We will refer to house #1 #2 #3. After the 1st cleaning "deep cleaning" the following was noted in all 3 houses: dust on the door frames, air vents and picture frames and vacuuming only in traffic areas. In house #3 dust on hardwood floors under furniture. In house #1 debris were noted on the carpet in the master bedroom at the head of the bed. Since this was the 1st time and being unclear as to what the definition of "deep cleaning" is to Floors Doors and More Cleaning Co. I did not complain. I expected this would be remedied at the next cleaning. At the 2nd "cleaning", the following was noted in all 3 houses: dust on the door frames, air vents and picture frames and vacuuming only in traffic areas. In house #3 dust on hardwood floors under furniture. In house #1 debris were noted on the carpet in the master bedroom at the head of the bed. I contacted the Co. to discontinue future service. Subsequently, I was contacted by the Co. with questions as to why I quit their service. I explained that the cleaning was not to my satisfaction and specifically the dust situation. In brief, I heard a lot of excuses and how I did not complain previously etc… The Co. requested an opportunity to make this right. Reluctantly I agreed. At the 3rd “cleaning” the following was noted in all 3 houses: dust on air vents and some of the picture frames and vacuuming only in traffic areas. Additionally in house #3 dust on hardwood floors under furniture. In house #1 debris were noted on the carpet in the master bedroom at the head of the bed and in the family room around the sectional sofa (1 year old visited over the weekend). In house #2 the owner literally had family dogs soil the carpet in the baby’s room due to the cleaning staff releasing them from their holding area (which is in the kitchen closed off by gate and door). Understandably, the owner did not expect the Co. to clean up biological debris in the holding area however, the owner did not expect the dogs be released from their holding area. Owner realizes that dogs get stressed when the Co. crew enter the house and expects accidents in the holding area but, did not expect this in other areas of the house. I contacted the Co. today, 16-May-2014 to stop future “service” and specifically why. I spoke with “Brandy” who denied any of my claims that the 3 houses were not cleaned appropriately. Brandy also added that the owner of house #2 was lying about what happened with the family dogs. LYING. I ended the conversation.

Every time they have come to my home they were on time or a little early. They have always been very pleasant and professional. Its usually a young lady or a lady and a man together. They were very helpful with the garage cleaning and respectful of my things. I was so pleased with the windows, when they were finished with them I went ahead and had them schedule me for this spring as well.