Greenwell Plumbing Heating & Air

Plumbing, Water Heaters, Drain Cleaning,

About us

We're your neighborhood plumbing, heating, and air company. We've been providing "Simply Dependable" services in Southern Indiana since 1972. We can take care of all your plumbing and HVAC needs, 24 hours a day, when you need us we will be there!!! We are proud of our service tech's and do monthly training and product awareness with our service team. Tech's are clean, drug-tested, and uniformed, we use shoe covers and floor runners when working on your home. We clean up after every job.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Heating & Air. Sewer and drain cleaning & repair, water piping replacement & repair, water heaters all types - tank & tankless, sump & sewage pump repair & replacement, excavation sewer & water lines, faucet repair & replacement, toilet repair & replacement, sewer jetting, residential & commercial plumbing service repairs, garbage disposal replacement & repair, gas line replacement & repair, preventive maintenance agreements, up front pricing & clean service tech's. A/C and Furnace system checks and repairs, HVAC replacements, air duct cleaning, thermostats, zone control systems

Services we don't offer

Septic tank installs.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.599 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
6%
3
5%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.5
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 1-25 of 99 reviews

Angelita A.
09/2024
5.0
plumbing
  + -1 more
Fantastic! Will be using them again
Description of Work: Install spiket.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Benjamin D.
06/2024
5.0
plumbing
  + -1 more
10/10 Frank was amazing ? They will be my plumbing source! I highly recommend these folks on time, great communication, caring, quality work. ?
Description of Work: Faucet install and valve replacement behind fridge!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Jesse S.
04/2024
5.0
sewer cleaning
  + -1 more
Job was done efficiently and done at a much lower rate than what was originally quoted by another company. Highly recommended.
Description of Work: Clogged sewer was causing backflow out of the sewer clean out. Water jetting was completed to solve the issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$965

Jessie G.
01/2024
1.0
plumbing
  + -1 more
I regret to share my overall disappointing experience with Greenwell Plumbing, encompassing service-related issues, billing discrepancies, and concerns about membership management. Firstly, Greenwell Plumbing's customer relationship manager, Michelle, failed to fulfill her role adequately. Despite my attempts to address billing discrepancies and request a phone call to discuss the matter, Michelle opted not to provide a phone number, leaving me frustrated with the lack of personal engagement. Furthermore, the phone system at Greenwell Plumbing adds to the inconvenience. They seem to discourage customers from addressing billing concerns directly, as their phone systems are set up to not take calls for billing through their booking phone line. The only way to connect with a representative is by attempting to rebook another service, which raises serious questions about customer accessibility and transparency. While the booking team appears genuinely nice and accommodating on the phone, my interactions with them have highlighted a consistent lack of follow-through. On two occasions when I sought confirmation for canceling the A+ monthly membership, the promised confirmations never materialized. This pattern of unfulfilled assurances has raised doubts about the reliability and effectiveness of Greenwell Plumbing's internal communication processes. In my recent service experience, I faced overcharging due to a cleanout issue. Despite providing explicit guidance to the technician regarding the debris location, the service did not meet expectations, resulting in an additional visit, further inconveniencing me. I reached out to Michelle, expressing my concerns and the need for a phone call to clarify the situation. Unfortunately, her response fell short of addressing the issues at hand, leaving me dissatisfied with the resolution process. Now, I find myself in need of confirmation from the billing department regarding the canceled membership and reimbursement for the additional costs incurred after canceling the service last month due to this entire debacle. It is disheartening to experience such challenges with a service provider that initially seemed promising. I hope this review serves as constructive feedback for Greenwell Plumbing to address and rectify these recurring issues promptly. Customers deserve a transparent and reliable service experience, from booking to billing.
Description of Work: Mainline clean out. Unclog additional drain

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$789

theresa K.
09/2023
5.0
plumbing, drain cleaning
  + 0 more
Great! Ethan was great and very efficient!! Job well done!
Description of Work: drain unclogged, toilet that kept running was fixed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Greenwell Plumbing Heating & Air
Thank you for the 5-star review!

Bill A.
08/2023
5.0
plumbing
  + -1 more
Highly recommend Tyler. He did a great job.
Description of Work: Repaired leak in water line to the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Greenwell Plumbing Heating & Air
Glad to hear our technician provided you with 5-star service!

m B.
05/2023
5.0
plumbing
  + -1 more
Great! Arrived promptly. Assessed what needed to be done & quoted price. I felt the price was reasonable & hired Greenwell Plumbing to go ahead & repair the leak. They were finished the same day. I definitely would hire the company again & would recommend them to family & friends.
Description of Work: Leak repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Amy C.
10/2022
5.0
appliance repair
  + -1 more
Great, Dakota was on time, friendly and professional.
Description of Work: Toilet installation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Paul W.
10/2022
1.0
plumbing
  + -1 more
Turned on water softner and it fell apart and gushed water onto floor. They sent different team to fix but could not answer question about water softener. Example does water ruin sump pump? Does it afect yard? Should we run waste to sewer?
Description of Work: Setup water softner

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$400

GROTE D.
10/2022
5.0
appliance repair, plumbing, sewer cleaning, drain cleaning
  + 2 more
Well. Very polite and professional
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

JAMES B.
10/2022
5.0
appliance repair, plumbing, drain cleaning
  + 1 more
I had a totally stopped up kitchen drain. Greenwell unstopped the clog and redid the plumbing under the kitchen sink. It reclogged up again, and Greenwell came out and had to run a snake again, and unclogged it again, free of charge. After the first time they were here if it clogged up again, they come back and fix it free of charge for 120 days after initial visit. Been great ever since. Would highly recommend.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$698

Charles V.
10/2022
5.0
appliance repair
  + -1 more
He fixed it without having to replace the icemaker.
Description of Work: Ice maker repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

SHAW, R.
10/2022
5.0
plumbing
  + -1 more
As always with Greenwell, excellent! I never have anything bad or even mediocre to say about Greenwell. They are my "go-to" plumbers.
Description of Work: Repair leak in toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jim S.
10/2022
5.0
appliance repair, water heater repair
  + 0 more
The young man from Greenwell Dustin texted me earlier than I expected which was great and arrived when he said he would. He diagnosed the issue told me what part was needed and told me where I could get it to save some money. Got the part and he installed it and verified everything was working correctly with no leaks of water or natural gas. Dustin will be who I request if I need any other services from Greenwell Plumbing.
Description of Work: Repaired water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Dennis S.
10/2022
5.0
water heater repair
  + -1 more
It was hard for him to light my pilot light, but he pulled out a trick from his sleeve and got it working great. Thanks again
Description of Work: light my water heater's pilot light

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

GRIMM, D.
10/2022
5.0
appliance repair, plumbing
  + 0 more
On time, efficient, personable… all good!
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Bill B.
10/2022
5.0
plumbing
  + -1 more
We had a broken drain pipe. They came out quickly, identified the needed repairs and had it fixed that day. Price was reasonable and they were very professional. I will absolutely call them again if needed.
Description of Work: Repair broken drain pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Greenwell Plumbing Heating & Air
Thanks for rating us 5-stars!

Joseph W.
10/2022
5.0
appliance repair, plumbing
  + 0 more
the guys did a very good job, thank you
Description of Work: N/Anew plumbing kitchen sink, install faucet
Rating CategoryRating out of 5
Yes, I recommend this pro

Carolyn L.
10/2022
5.0
drywall, plumbing
  + 0 more
I put in a phone call; they came at set time; they fixed the concern. These are important steps when you call to take care of rental properties.
Description of Work: Several plumbing concerns
Rating CategoryRating out of 5
Yes, I recommend this pro

Jan L.
08/2022
1.0
drywall, water heater repair
  + 0 more
Hot water tank installation 8/03/2018-6yr. warranty. 9/27/20 pilot light went out service to relight pilot light, 2/25/22 same problem again service to relight pilot light- charge $133.00 , 6/19/22 relight pilot light charge $133.00, questioned what is wrong with pilot thermostat? Was told it would cost $279.00 to replace thermostat, or just replace hot water heater for a few thousand even though it is still under warranty. 8/22 Called different plumbing company , water heater has reputation for faulty thermostat gas control valve. Replaced valve. Fixed problem which under warranty. Green well was just never going to correct problem and keep charging and scamming senior citizen.
Description of Work: Relight gas hot water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Mary B.
12/2020
5.0
drywall, plumbing
  + 0 more
Great! Jesse Mason was an awesome tech. I will request him again!!
Description of Work: No water pressure

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROBERT W.
11/2019
5.0
plumbing
  + -1 more
Greenwell responded to my quote request very quickly and scheduled for the next day. The service man called and was very prompt and the work was completed quickly and efficiently. I have absolutely no complaints.
Description of Work: fixed a leaking kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Greg A.
06/2018
1.0
plumbing
  + -1 more
I was told the service charge for them to come out was going to be $98-100. The plumber shows up the same day I called. The response time was decent. He gets into the house and used either a heater or a propane torch under the house which only lasted less than 10 minutes and then the water was flowing. My final bill was $275. I paid it but I think this was a ripoff. I wouldn't recommend this company to my worst enemy. They were deceptive with their pricing. I can't imagine how the bill would've looked like if this job lasted for an hour. Whatever they used to thaw the pipes later caused one of the pipes to burst the same Winter, possibly due to the way they heated it up.
Description of Work: The pipes froze and they came out to thaw them.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$275

Response from Greenwell Plumbing Heating & Air
We would like to thank you for your feedback. We value the thoughts from our customers both good and bad and is something we take very seriously. We utilize this information to coach our technicians and staff and we apologize for not meeting your expectations. We noticed that we performed this work in 2015 and that we fixed your frozen pipe issue. We hope that you will consider us in the future for any of your plumbing needs.

Garry H.
01/2018
5.0
plumbing
  + -1 more
Greenwell sent serviceman within 4 hours of phone call. Serviceman was polite, professional, and did high quality work in a prompt manner. He also cleaned up corroded material after installing new valves. Greenwell was great from start to finish!
Description of Work: Needed removal of corroded water shutoff valves for washer and installation of new ones. Also had supply hoses replaced and water supply filters cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$318.75

Linda H.
10/2017
5.0
plumbing
  + -1 more
They come once a year. We've got a life-long contract that they come once a year and do an inspection for us. They're very thorough. They offer suggestions. Well, they fixed it. It's fixed. They're very good at fixing the problem and it doesn't break. So, the quality of their work is very, very good. As I said, they offer suggestions. If they say that in the next year, you're going to have to look into replacing this faucet, and here's your options. It's nice to be presented with the options. And they're very knowledgeable, all of them, they're very knowledgeable for their business.
Description of Work: Annual check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1840 Scott Rd, New Albany, IN 47150

http://www.greenwellplumber.com

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed

Licensing

Insured

Licensed*

Trade License Number
PC10300181
Trade License Locale
IN
Trade License Authority
Indiana Plumbing Commission
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
Appliance Repair,
General Remodeling,
Sewer Cleaning,
Drain Pipe Installation,
Water Filtration and Softening,
Wells and Pumps,
Water Coolers,
Heating and Air Conditioning

FAQ

Greenwell Plumbing Heating & Air is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Greenwell Plumbing Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Greenwell Plumbing Heating & Air offers free project estimates.
No, Greenwell Plumbing Heating & Air does not offer eco-friendly accreditations.
Yes, Greenwell Plumbing Heating & Air offers a 10% senior discount.
Yes, Greenwell Plumbing Heating & Air offers emergency services.
Yes, Greenwell Plumbing Heating & Air offers warranties.
Greenwell Plumbing Heating & Air offers the following services: Plumbing, Heating & Air. Sewer and drain cleaning & repair, water piping replacement & repair, water heaters all types - tank & tankless, sump & sewage pump repair & replacement, excavation sewer & water lines, faucet repair & replacement, toilet repair & replacement, sewer jetting, residential & commercial plumbing service repairs, garbage disposal replacement & repair, gas line replacement & repair, preventive maintenance agreements, up front pricing & clean service tech's. A/C and Furnace system checks and repairs, HVAC replacements, air duct cleaning, thermostats, zone control systems
Septic tank installs.

Contact information

1840 Scott Rd, New Albany, IN 47150

http://www.greenwellplumber.com

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed