Greenwell Plumbing Heating & Air

Fantastic! Will be using them again

10/10 Frank was amazing ? They will be my plumbing source! I highly recommend these folks on time, great communication, caring, quality work. ?

Job was done efficiently and done at a much lower rate than what was originally quoted by another company. Highly recommended.

I regret to share my overall disappointing experience with Greenwell Plumbing, encompassing service-related issues, billing discrepancies, and concerns about membership management. Firstly, Greenwell Plumbing's customer relationship manager, Michelle, failed to fulfill her role adequately. Despite my attempts to address billing discrepancies and request a phone call to discuss the matter, Michelle opted not to provide a phone number, leaving me frustrated with the lack of personal engagement. Furthermore, the phone system at Greenwell Plumbing adds to the inconvenience. They seem to discourage customers from addressing billing concerns directly, as their phone systems are set up to not take calls for billing through their booking phone line. The only way to connect with a representative is by attempting to rebook another service, which raises serious questions about customer accessibility and transparency. While the booking team appears genuinely nice and accommodating on the phone, my interactions with them have highlighted a consistent lack of follow-through. On two occasions when I sought confirmation for canceling the A+ monthly membership, the promised confirmations never materialized. This pattern of unfulfilled assurances has raised doubts about the reliability and effectiveness of Greenwell Plumbing's internal communication processes. In my recent service experience, I faced overcharging due to a cleanout issue. Despite providing explicit guidance to the technician regarding the debris location, the service did not meet expectations, resulting in an additional visit, further inconveniencing me. I reached out to Michelle, expressing my concerns and the need for a phone call to clarify the situation. Unfortunately, her response fell short of addressing the issues at hand, leaving me dissatisfied with the resolution process. Now, I find myself in need of confirmation from the billing department regarding the canceled membership and reimbursement for the additional costs incurred after canceling the service last month due to this entire debacle. It is disheartening to experience such challenges with a service provider that initially seemed promising. I hope this review serves as constructive feedback for Greenwell Plumbing to address and rectify these recurring issues promptly. Customers deserve a transparent and reliable service experience, from booking to billing.

Great! Ethan was great and very efficient!! Job well done!

Highly recommend Tyler. He did a great job.

Great! Arrived promptly. Assessed what needed to be done & quoted price. I felt the price was reasonable & hired Greenwell Plumbing to go ahead & repair the leak. They were finished the same day. I definitely would hire the company again & would recommend them to family & friends.

Well. Very polite and professional

As always with Greenwell, excellent! I never have anything bad or even mediocre to say about Greenwell. They are my "go-to" plumbers.

On time, efficient, personable… all good!

I put in a phone call; they came at set time; they fixed the concern. These are important steps when you call to take care of rental properties.

Great, Dakota was on time, friendly and professional.

I had a totally stopped up kitchen drain. Greenwell unstopped the clog and redid the plumbing under the kitchen sink. It reclogged up again, and Greenwell came out and had to run a snake again, and unclogged it again, free of charge. After the first time they were here if it clogged up again, they come back and fix it free of charge for 120 days after initial visit. Been great ever since. Would highly recommend.

the guys did a very good job, thank you

It was hard for him to light my pilot light, but he pulled out a trick from his sleeve and got it working great. Thanks again

The young man from Greenwell Dustin texted me earlier than I expected which was great and arrived when he said he would. He diagnosed the issue told me what part was needed and told me where I could get it to save some money. Got the part and he installed it and verified everything was working correctly with no leaks of water or natural gas. Dustin will be who I request if I need any other services from Greenwell Plumbing.

Turned on water softner and it fell apart and gushed water onto floor. They sent different team to fix but could not answer question about water softener. Example does water ruin sump pump? Does it afect yard? Should we run waste to sewer?

He fixed it without having to replace the icemaker.

We had a broken drain pipe. They came out quickly, identified the needed repairs and had it fixed that day. Price was reasonable and they were very professional. I will absolutely call them again if needed.

Hot water tank installation 8/03/2018-6yr. warranty. 9/27/20 pilot light went out service to relight pilot light, 2/25/22 same problem again service to relight pilot light- charge $133.00 , 6/19/22 relight pilot light charge $133.00, questioned what is wrong with pilot thermostat? Was told it would cost $279.00 to replace thermostat, or just replace hot water heater for a few thousand even though it is still under warranty. 8/22 Called different plumbing company , water heater has reputation for faulty thermostat gas control valve. Replaced valve. Fixed problem which under warranty. Green well was just never going to correct problem and keep charging and scamming senior citizen.

Great! Jesse Mason was an awesome tech. I will request him again!!

Greenwell responded to my quote request very quickly and scheduled for the next day. The service man called and was very prompt and the work was completed quickly and efficiently. I have absolutely no complaints.

I was told the service charge for them to come out was going to be $98-100. The plumber shows up the same day I called. The response time was decent. He gets into the house and used either a heater or a propane torch under the house which only lasted less than 10 minutes and then the water was flowing. My final bill was $275. I paid it but I think this was a ripoff. I wouldn't recommend this company to my worst enemy. They were deceptive with their pricing. I can't imagine how the bill would've looked like if this job lasted for an hour. Whatever they used to thaw the pipes later caused one of the pipes to burst the same Winter, possibly due to the way they heated it up.

Greenwell sent serviceman within 4 hours of phone call. Serviceman was polite, professional, and did high quality work in a prompt manner. He also cleaned up corroded material after installing new valves. Greenwell was great from start to finish!

They come once a year. We've got a life-long contract that they come once a year and do an inspection for us. They're very thorough. They offer suggestions. Well, they fixed it. It's fixed. They're very good at fixing the problem and it doesn't break. So, the quality of their work is very, very good. As I said, they offer suggestions. If they say that in the next year, you're going to have to look into replacing this faucet, and here's your options. It's nice to be presented with the options. And they're very knowledgeable, all of them, they're very knowledgeable for their business.