Advanced Restoration & Waterproofing

I paid $49, and got nothing for it. I'd like a refund. Had to use another service to complete the repair work within 2 weeks of contact.

I felt this project went very well. Marty was able to give me a quick estimate and the job was scheduled quickly. The crew, led by Matt, was on time and did a great job. The work area was kept as neat as possible and there was no mess elsewhere in the house. The guys were pleasant and polite. I went over today as we had a big rain...the basement is dry!

Less than a week after the pump was installed, we noticed water in the same area. We called for them to return to inspect the area, but they took several days to come back out to the site. Once onsite, they discovered that the leak was being caused by another issue. They sealed the area and we have not had any more problems. However, we were stuck with the $5000 sump pump which was obviously not needed and wasn't effective. I don't think that they accurately assessed the issue, which led to us purchasing something we didn't need. Also, the mess they made was overwhelming. While they indicated there would be dust, they seriously understated the amount to be expected. The dust was all throughout the house (even up to the 2nd floor) and they only offered us a $100 credit on the bill. The credit maybe covered 4 hours of clearning and I'm estimating that it was closer to 10 hours worth or work.

I did have them come over. It was good. I had water in my basement and they came over and took care of it.

Everything turned out well. Scheduling the work was easy, they arrived on time, and they offered helpful recommendations. Thankfully, we had no issues to be found in the basement.

ARW was extremely professional in all aspects. The owner (Mike) contacted me several times with confirmation and follow ups of work to be performed. ARW was able to answer all of my questions in a timely and detailed manner. During the installation I received text updates regarding progress which included pictures since I was not able to be at home during the installation. The crew completed the project in a timely manner and kept the yard tear up to a minimum. I would have appreciated had they gone just a bit further and pulled all the loose roots from the trenches. Since the crew wanted to completely finish they worked into the late evening. The next morning I discovered some minor cosmetic issues and a missing component that were not apparent in the low evening light. ARW responded promptly and came right out to correct the issues. One downspout drain pipe could not be buried at the time due to a shrub in the way. Mike agreed to come back whenever that shrub was removed and he would finish burying the pipe. I really appreciate the professionalism and attention to detail and doing what it takes to exceed the customer's expectations.

I thought long and hard before writing my review of ARW because I knew my review would not be favorable. But in the end I felt that if it were me, I would want to know. And as far as having A ratings, you may look at MY review history and see that I am not just some hard-to-please customer. I did, however, list the price incorrectly as $375.00 on my review. They ORIGINALLY wanted $375.00 for the pump but I told them I would not pay more than $300.00 for a 1/2 HP pump. I did not "eagerly accept" an Angie's List discount or an 'ON CALL' discount (this is the first I have heard of this). And as far as an Angie's List Discount goes -- the truth is that I simply would not pay more than $300.00 for a sump pump -- ANY sump pump. This salesman WOULD NOT LEAVE MY HOUSE until he sold me something. No mention was made to me that it was a cheap Utilitech pump I was receiving; plus, I had a friend on speakerphone with me when the salesman was at my house and writing up the order. It was NOT made perfectly clear that I was not receiving a Blue Angle pump -- my paperwork just says "sump pump"! Mr. Bird was not even present during most of the dealings with me. I was never given an 'ON CALL' discount. No one ever called me to set up an appointment -- they just showed up. The salesman told me he had to check with the owner, Mr. Bird, about the Monday install, and that someone would call me. Nobody did. I gave no one permission to come underneath my house on that Monday! When the salesman left that prior Thrusday, the plan was for him to check with the owner about Monday and someone to call me back to schedule the appointment. Then they replaced the wrong sump pump even when I told them I thought it was the wrong pump they were replacing! I didn't have any problems at all with that pump until they removed it and put it back. And I found it interesting that when I asked the salesman to email me the pictures he took of my crawlspace floor joists, that the ONLY picture he could not find was of the mold he said I had..... that, and with having other professionals tell me I did not have a mold problem, didn't sound right to me. Yes, I had/have 2 sump pumps installed in 5-gallon buckets. I'll bet there are thousands of homeowners who have their pumps in a bucket of some sort. In closing, I have to say that when I hired this contractor, all I wanted was an inspection and possibly (probably) a new sump pump. I knew that one of mine had stopped working at some point because I no longer heard it running. I've gotten several estimates and I have since had a perimeter drain installed in my crawlspace by another company. The only reason I am responding back is because it is Mr. Bird who has "chosen to mix some truth with absolute falsehoods".

Excellent company to work on your house. We had three companies come by for quotes (two were big names heavily advertised) and ARW was the third. Mike was very thorough, the only one that actually inspected the problem area and the quote was very competitive. When his crew came, we noticed it was only one person. Buck was an incredible workhorse, he dug a 6ft deep trench in the corner of the house by hand so he wouldn't damage a giant blue spruce with machinery. Both Mike and Buck would stop work explain the plans and progress whenever we asked. Very genuine and professional company. I hope I don't need them again, but if I do they will be the first to get my call. A++++

They showed up on time and did a thorough job. Explained our house's week points and suggested ways to fix it. We will use them for follow up work. A little tough getting through to get appointment, but all good after that. Worth the little wait.

He (don't remember the name) pointed out cracks in basement walls and had recommendations for drainage improvements. Estimate to adress these issues was way beyond my pocketbook.

All in all, my experience has been great. There have been some blunders along the way, but Mike and his team are always willing to come out asap to fix and problems. I can't say enough good things about how nice and professional Mike is. (Mike is the owner of the company). He does not subcontract.

Inspected my crawl space. I did not need any treatment for termites and therefore, he refunded my $99.00. Did have him install two vents.

Mike Bird, the managing partner, returned my call the same day I called his office. We discussed my specific leak (about a foot of carpet was wet immediately under a basement window well). Based on this, he correctly diagnosed a leaking tie rod or crack. He suggested opening the drywall inside to diagnose (as opposed to immediately excavating the window well at a higher cost). I did, and he was correct. He had an inspector/salesman out 2 business days later. He placed me on their "On call" list (in return getting a 10% discount), and began work the following week. I called two of his competitors the first day, and they could not even get an inspector out for 4-6 weeks; with ARW, I spoke with the owner/manager day 1 and had the project completed within 8 business days. They are expensive, but all of these companies are, and this company seems to be in line. We have had several rains since and so far, no leak. I also water tested the new drains with a garden hose for 1 1/2 hours, which drained well and without a leak. ARW has a 25 year guarantee, and will return to fix the leak should it return.

I have waited over 2 months now for them to fix all of their mistakes but they have only cashed my checks for $1325 (plus the costs paid to Angie's List)and ignored my requests. Here is a list of their mistakes: - they charged me $225 for a downspout extension that later fell off due to poor workmanship - I asked for them to drop off screws so I could attach the downspout before flooding occurred, they did not do this (I put rocks under the pipe to hold it in position) - the came out to repair the cracks in my foundation but only repaired them partially. They were supposed to remove a PVC pipe to gain access to the entire wall but instead repaired the wall only until the area of the PVC pipe was in their way, not the entire wall as we had agreed. - the tape on the inside of the wall started falling off shortly after the repair, the technician admitted he had failed at a critical step and he could fix this later time but never did - the first rain after the repair resulted in water in my basement, I could not believe it - it seemed that by them opening the crack to repair it had made the matter worse. The one crack had only leaked once in the past 10 years and the other crack is about 20 feet from an exterior wall. - NONE of the items listed in the deal were completed and the owner of the company seemed confused as to what was in the Big Deal. He had no equipment or apparent knowledge to even complete these tasks.

The inspection was quite thorough and the inspector quite professional. We live in a 90 year old house and unfortunately the only solution for us to have a dry basement is to invest many thousands of dollars. Unfortunately it is not in our budget right now. I would have appreciated alternatives to his proposal as it was an "all or nothing" kind of scenario.

He seemed to know what he was talking about and he was very professional. He wasn't pushy and he didn't try to force me into something. I didn't use them because they would be doing the work on the inside of the basement and I was looking for someone to do it on the outside. It is a weep system to drain water away from the house. It didn't make that much sense to me to do it on the inside of the house. They are a reputable company and if I was going to make that work done, I would probably have them do it. He explained everything to me and he was very good at what he did. He did a very good job. He was a few minutes early.

They came out and talked to me, but there was no point in having them come out because what they would do would not benefit me. He came and inspected, but I didn't need what he was trying to sell me.

I felt like I paid to have someone come into my home to give me an estimate for services I wasn't looking for. I had recently had a sump pump failure and they told me I needed a new pump in addition to a drainage system which would cost thousands, then I received persistent follow-up calls that indicated I had only a limited amount of time to take advantage of their special offer. I ended up asking them not to call me anymore.

The estimate was thorough and the work/process explained clearly. All my questions were completely answered. The crew was friendly and arrived on time. They worked very hard and completed the job on schedule. It was a huge and very messy job. They did an excellent job of minimizing the mess in the house and in the final cleanup after the work was completed.

We found another contractor more in our price range.

They have been wonderful so far, as I tried to reschedule 3 different times. They are always very kind and understanding. I'm impressed!

There were some communications difficulties which resulted in information not being conveyed in a timely manner on both sides. Unfortunately this resulted in a cancellation of the purchased services. I have since had additional correspondence with the company and will reconsider their services. I will post a follow up response if services are performed.

It was an Angie's List Big Deal that I purchased. It went alright. He found a lot of things wrong in my crawlspace. He told me that the sump pump was in the wrong place, but I've never had any water in my crawlspace. I asked him if I have water in my crawlspace and he said no but I could have. I set up pretty high and everything drains down into the basement thing that goes into a big conduit. I've never had water. I just didn't like his attitude. How am I going to dig a hole in the ground and put a new sump pump in. I wasn't really happy about that, but he said he did a good job. It was okay because he did check the crawlspace, he just thought I should put a new sump pump in the ground, and I didn't go for that. I thought that the price was good. He was professional and he did tell me what he thought. I probably would not use him again because he drove all the way from Greenwood up here, and I think I can find somebody closer.

We are still trying to decide which way we want to go. We haven't made a decision yet.

Tried for 3 weeks to get in touch with this business via phone and e-mail. No return call or return e-mail was received.