Advanced Restoration & Waterproofing

Mike Bird & his crew were amazing!! We had hired another company to initially do the work (huge mistake on our part~contact us if you want details on that company which is based in Louisville KY) The job was done incorrectly on so many levels & we would have had another flooded basement & another huge mess on our hands. We called Mike & explained the situation & he graciously agreed to come out to the house & check out the situation. He verified the mistakes that had been made & gave us options in order to fix the problems. He was very honest & professional. They were able to take care of our situation immediately. The crew was very professional! Always on time, did the work efficiently, cleaned up the work areas, very polite. They have the best warranty, use the latest technology, & the best pumps, pits, & other materials needed for the job. We were very pleased & satisfied with the work ARW did. They are a top notch company & we would definitely recommend this company!!

We were concerned about the squeaks in our floor , The house is only 105 years old LOL so he also had the owner come back later to check to make sure there was no problem. There was not. They said the floors added character :) But if we really wanted the squeaks out they could do that for us. The foundation is good. So are the owners.

They were fine. We didn’t end up going through with them for the work but they were very prompt and we had no issues with scheduling.

They came out, listened to my situation regarding the leak, wrote up a report, and provided that to me. So far I have not taken any action regarding that situation, but do still have their suggestions. They also provided a few options to us.

I was impressed with ARW throughout the entire process of getting our foundation repaired. They actually visited our house twice to ensure they had the correct assessment and recommendations for repairs. (We had three companies come bid on the project but ultimately were the most comfortable with the ARW products and people, which proved to be an excellent decision.) The crew who came to work at our house was all very nice, and their crew leader Michel was happy to answer and all questions as they went along. The company owner stayed in touch throughout the process as well. They performed several type of work throughout our crawlspace, and upon completion, Michel gave a thorough walkthrough and explanation as to everything they had done. I would definitely recommend them to people looking to have any of this type of service done.

The decision to remove the previous vapor barrier and replace it was the right one - eliminating any items where the odor causing chemical remained. They removed all the fiberglass insulation which should have been removed by the previous provider. They sprayed again for mold on all exposed wood, installed R board insulation on the walls and re-installed a new vapor barrier. Two humidex were also installed to increase air flow, removed humidity. An additional project was also included to waterproof one of the basement walls which had begun to leak. The ARW team was very professional, arriving on time and sharing updates on their work. They were also a very pleasant group of guys who really worked well together and were always positive about what they were doing. The contrast between the two providers is overwhelming. I would adamantly recommend ARW over any other provider you might be considering, even if they might be shown as an "A" List provider and they say they offer a lifetime warranty. What good is the warranty if they do not honor it?

I got the name of this company through a referral from a co-worker however I was concerned because they had delayed the work in his home as they were a bit backlogged. We were in a time crunch since this was required for us to be completed before the closing of date of the home. I had explained our situation and they were able to work us in for estimate and got the work scheduled just couple days after. I did not get price comparisons since we didn't have the time but I trusted the referral from the co-worker and Angie List reviews made us confident to go ahead with the work. The guys that came to do the work were prompt, very polite and professional. Very happy with the work.

The provider was extremely responsive and easy to coordinate an appointment with.. The gentleman performed a thorough assessment of a leak in my basement. He offered a myriad of possible solutions that had a wide range in cost. I so appreciated him letting my know ALL of my options.

Appointment we rescheduled once and delayed on day of visit. Person doing inspection/evaluation was marginally knowledgeable. Report was delayed a few weeks before I received it.

Marty worked with me to get a good deal. He was able to come out the week before & I helped him to remove the wet & moldy insulation before the crew started on the rest of the crawlspace so I could save a bit of money. I will say that it would have been nice if the 50 bags of wet & moldy insulation could have been removed from my garage earlier as they sat there for close to a month, but the rest of the job went great so I can't complain too much. They came in and completely dried out the crawlspace. They found that water was not properly being routed to the pond behind my house which may have also caused the water to come in along with the two leaking pipes. They drilled holes in the cement walls and put in new piping. They put in a dehumidifier and sump pump which will now automatically gather any water that comes down there and push it out to the pond. They cleaned the crawlspace and sealed it with a plastic liner. It's now completely dry and clean. I hope to never have to go through an ordeal like this again as it was a headache to deal with my HOA and insurance (they made me pay for all but $250), but ARW did a great job and I would certainly recommend them.

When there is heavy rain a small stream of water leaks into my unfinished basement, so I used this Angie's List deal to have the basement examined. The representative was friendly, and I think he knew what he was talking about. He pointed out some spots where it appeared water was slowly coming in, and he showed me how the slope of my yard was sending water toward the house. He then explained how they could tench around the house, add a french drain, bury my downspout extenders, add a sump pump, and seal up the basement. All of this would be around $6,000. I think the solution he proposed would work, but I got the impression he was steering me toward the most expensive option. I suspect this option may be overkill for my house, especially since I have no plans to finish the basement. I wish I had asked for (and the representative had offered) less expensive alternatives that would still help address the problem. He also noted a support in the crawl space that he thought was leaning and suggested I have that repaired. I've been trying to obtain a second opinion, but no other foundation vendor has replied to requests yet, and the support appears to be stable for now. At the moment, I have taken no action and am still researching ways to extend my downspouts above ground to divert water from the house. After this winter I will probably select an option. I would look to this vendor again, but I'd take the initial inspector's first suggestion (his card says "inspections/marketing") with a grain of salt if less expensive options are not also offered or explained as unsuitable.

Had several esimates regarding leaks in my basement. Chose ARW as felt that the job (which was more complicated than originally thought) would be done correctly and included in their estimate was pulling up carpet and replacing rotted floor. They were very professional, courteous and did the job ahead of schedule. We are very happy with the finished product. When I had a problem with hauling away debris, the owner, Mike, called me back immediately. All employees, Mike, Marty and Jay were courteous and handled issues quickly. Will definitely call them for our future (there will be several) basement repairs.

Mike Bird had his team here in a timely manner. They worked for four days completing the job. Everything was cleaned up upon completion. They did a great job and I would highly recommend their services.

they showed up and gave us ideas of how to waterproof our house. We have a Victorian. They were very knowledgeable and thorough.

I thought Marty at ARW was very gracious in trying to give me information over the phone without charging me a trip fee to go see the house that I did not yet own. I decided the scope of the project was too much for the "fixer-upper" I was thinking of buying.

The ARW crew worked hard and got the job done in about four days. They were respectful of my home and property and cleaned up their materials nicely at the end. Throughout the project, the supervisor of the work crew and the two other workers were helpful, informative and responsive to my questions and concerns. The supervisor, who left me her business card with contact information, was especially helpful after the project was over. I called her about the project debris pile on my front lawn by the curb that was supposed to be picked up by a waste hauler within three business days of the job's completion, but it had not been picked up by the fourth day after completion. On the fifth business day after completion, the supervisor contacted ARW's owner on my behalf, and the owner called me to assure me that if the waste hauler did not arrive and pick up the debris by the end of that day, I should call the owner, and he would personally come out and take care of it that day. The hauler did arrive late that afternoon, so the owner did not have to make the trip. The delay did leave a large circular spot of "burned" grass on the lawn where the pile had been. Though the burned grass was unsightly, I was patient ... and waited to see if the grass would grow back, and within about three to four weeks, it did. One other matter of note: Because of the water the crew encountered during the project -- both outside (because of rain) and inside -- the crew left behind a good amount of foot-traffic mud on my basement steps and basement floor. The responsibility for clearing of this dirt/mud was not discussed ahead of time (nor did I think to ask about it, not having gone through anything of this kind of thing before). I cleaned this myself, but I think it would behoove ARW and all crews working in this industry to include the cleaning of such mud/dirt as part of their post project cleanup. Also, to reach the wall perimeter to install the trenches, the crew did have to move some institutional shelving and disconnect and move an old-fashioned and extraordinarily heavy water basin/tub in the basement. I would have appreciated it at the end of the project if the crew had offered, especially, to move the basin/tub to an area close to where it had been before the project. I know the guys couldn't put it exactly where it had been (against a wall) because the new cement applied to cover the trenches there needed time to cure, but anything that would have made my job easier to get the tub/basin as close to its permanent spot as possible after the cement dried would have been appreciated.

It went great. Marty came out to my house to a**** the crack in our foundation after our home inspection for the sale of our home. we had one other reputable angie's list provider out to our home and he gave the same recommendation that marty did. However what stood out to me was that marty went into our home and actually measured with an electronic device the slant in our home. Mind you they both came up w/ the same recommendation but I felt better knowing Marty actually measured it. Marty went above and beyond to help meet us on the price. Obviously no one wants to put a lot of money into their home as they are moving but we had many other things to fix. Marty offered to come down on the pricing and also gave us a discount for using a check vs credit card which was really nice for us. I told him we had to add a radon mitigation system and how we needed 2 one for our crawl space and 1 for the basement portion which was really expensive. he threw in a free vapor barrier which will help us maybe not need the radon mitigation system for our crawl space. Jay was our foreman and called me the night before told me when he would be there and what they would be doing. Jay was so nice and so was his crew. I felt comfortable leaving them in my home for 2 days while I was at work. we are pretty particular about who we let in our house and I just felt comfortable. Jay communicated w/ me the entire time. They originally estimate 3 days and finished in 2. Also what really stood out to me too was the letter they offered from an engineer that we will receive in 6 weeks certifying the work and guaranteeing it for 25 years. It's really nice having that piece of mind and being able to hand that letter off at the closing table. Not to say there was any wrong w/ the other company we had quote but things w/ ARW just seemed more thorough and them trying to help us out any way they could to get the business. I hope I never have a foundation issue in our new home but these guys were great and I know they would do a great job if we ever need them again.

Marty was prompt, professional, and pleasant. I did not use Advanced Restoration only because I went with a home improvement company that could do major carpentry in addition to crawl space work. But I would have no reservations of using Advanced Restoration for crawl space work.

They arrived on time each day. It took them a week. They kept the worksite clear each day. They were all very professional. I had a lot of questions. They answered those questions with courtesy and thoroughness. They crawl space was very large as well.

Workers were very considerate and conscious of tracking dirt and mud in house. They put down drop cloths to walk on from basement to outside door, even outside on our deck- they swept it off when finished. It took 3 days to complete this extensive work. One worker was sick and they called in advance and canceled for that day which we appreciated. They are to come back to inspect the mold/mildew areas and if not taken care of, they will spray again. The basement no longer smells wet and moldy. They did a great job.; We recommend them. Mike returned and re inspected the work that was done. The basement has been dry and the dehumidifier has been running to take out the humidity in the air. The basement does not smell musty or moldy any longer. Mike re sprayed the basement door and checked the crawl spaces. There was a small spot under the bedroom and he re sprayed that. He also sealed the outside vent as he said that was drawing in moist air. We really feel that Mike is very knowledgable and was helpful in solving our moisture problem. He went over and above what he contracted for.

Arrived promptly, explained plan, did repair, cleaned up and showed results.

Inspection went fine. I anticipate further work with them, but there are some more immediate issues I need to address before I can do basement waterproofing and foundation work. I now know from the inspection what I can do to reduce basement water in heavy rain and what I can do that will make water proofing and foundation work easier when I can do it.

It was the best company ever used from Angie's List. From Marty coming out to give estimate. To Matt and Cory working the hardest I have ever seen people work. To Mike the owner stopping by to make sure all work was done and the we were happy with the job. I asked a whole lot of questions while job was being done and Matt and Cory not only answered very professionally, you could tell they love the work they do.

They were good. They showed up on time and they were clear about their ideas of what they recommended. The deal was for $49 of assessment where as the normal assessment fee was 2 or 3 times of that. So they just had the deal for doing the $49 assessment. Our experience makes it seem like they are a solid company. They were prompt and performed good service. They did what they said. They were prompt about calling and that whole process. We give them good marks for what they did which was just an assessment and there wasn’t any work done. It was kind of hard to fail on unless they were not prompt in their communications, and they showed up on time. So there’s really no reason to give them any downgrade. The price was good. They did what they said and they provided a decent assessment.

They were excellent. Hardworking honest great crew that knew their jobs and did it well. I highly recommend them for the attention to detail, quality service and great people to have in your home.