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Aqua Systems

Water Filtration and Softening, Plumbing, Water Coolers,

About us

No Subs. Cost Determined By The Job. No Travel Charges. $25 Off The Purchase Or Rental Of A Softener Or Reverse Osmosis System (Limit One Per Customer) For All Members. No Extra Charge Of 24 Hour Service

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Sales, Service & Installation Of Water Softeners, Drinking Water Systems, Reverse Osmosis Systems, Deionization Systems, Bottled Water, Water Coolers, Water Purification Systems, Water Conditioners, Water Filtration & Whole-House Water Treatment. Can Test Water Conditions.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.628 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
14%
3
14%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 28 reviews

D. Keith D.
08/2020
5.0
plumbing, water softeners
  + 0 more
as scheduled . Installer was professional and helpful. very pleased
Description of Work: new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,099

Randall R.
09/2016
5.0
water softeners
  + -1 more
We bought an iron-sulfur-manganese air-induction filter from AquaSystems. It has the word "Smart" in its title. (Sorry, don't remember the exact model.) It's a huge cylinder that stands maybe 5 feet tall. Mention that you saw a coupon on Angie's List, and they might reduce the price, which they did for us. Our well water was terrible, full of sulfur and iron. Our filter was installed by a well-qualified technician, and the sales staff seemed to really care that we were satisfied. Other plumbers and Culligan wanted to sell us a better softener, which wasn't what we needed. We have a Water Boss softener -- not the best, but it works. I called the corporate Aqua Systems HQ for help refining the settings on this filter, and they were very helpful. I asked several AquaSystems staffers what the media inside the tank is, and they said they didn't know. It's apparently some kind of trade secret. But I can attest that it works after having the tank installed for several months now. Culligan's equivalent iron-sulfur filter was way more expensive. This filter isn't cheap -- around $1,500 or more. But it made our drinking water nice and clear for the whole house. Culligan's equivalent is about $1,000 more, if my research is correct.
Description of Work: We needed an anti-sulfur device for our well water. After a lot of research, this was the solution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Eric K.
06/2016
4.0
water softeners
  + -1 more
unknown
Description of Work: Price was way too high for a simple filter change. At least he showed me how to do it myself next time.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Eric K.
11/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$115

becky B.
09/2015
5.0
plumbing, water delivery, water heater repair, water softeners
  + 2 more
they were very easy to work with regarding scheduling and were prompt and timely.
Description of Work: They came and adjusted the water heater in a rental unit that I own. It needed readjusted and checked when the number of household members changed. They came and set it and serviced it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Lesa E.
06/2015
4.0
water softeners
  + -1 more
It was fine. For my prospectus, I really like the billing because I can pay that online. That's very convenient. They come when I call them. We haven't had any need for that. The quality of work was fine.
Description of Work: We had them out and they checked it. It was in one of our rentals.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca B.
06/2015
5.0
water softeners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

michael D.
06/2015
5.0
water softeners
  + -1 more
Yes I used Aqua Systems.
Description of Work: I got one of those water softeners for them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Chuck M.
06/2015
4.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: Repair the water softener that we lease from them. It was taking care of in a timely manner. I don't remember the price.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Priscilla E.
06/2015
5.0
plumbing, water softeners
  + 0 more
unknown
Description of Work: They changed my water softener out for a new one, since the old one was not working properly and could not be fixed.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff B.
06/2015
5.0
water softeners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas K.
08/2014
5.0
plumbing, water softeners
  + 0 more
their water system took care of all my water problems including iron, rust, and smelly water...highly recomend them,....
Description of Work: installed new softner system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suann C.
06/2014
3.0
water softeners
  + -1 more
unknown
Description of Work: Repair man came out to examine on functional water softener system which had never worked properly from the beginning. When he informed me that I needed to replace the system as a result of the issue, I indicated I wasn't interested in the same system as it had not performed to my expectations. He continues to pressure me to buy a new system from him during the conversation. Although the service person was relatively punctual and appeared knowledgable, I did not like the continues pressure to buy their product with which I had already voiced my dissatisfaction. Would not recommend this product.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$150

Response from Aqua Systems
Dear Member, We have researched our data base and cannot find your name or service address in our system. We also searched by date and found no copy of a service ticket for the entire month of February at your location. We just don't have a record of coming out to your location. I feel we may have been the wrong company here? If not please let us know so we can address your concerns. Thanks Mike Bowling VP of Retail Aqua Systems

Patrick M.
05/2014
5.0
water delivery
  + -1 more
We have been purchasing our water there for about a year. They are a local and convenient company. They are even open on Saturday's.
Description of Work: We purchase bottle water at their store.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom H.
03/2014
3.0
water softeners
  + -1 more
cheaper monthly but they keep screwing up our billing not applying properly to our account over and over....
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0


Barbara H.
01/2014
5.0
equipment rentals
  + -1 more
Works great and price is reasonable each month.
Description of Work: Water softener on demand is what we wanted and aqua systems had a rental unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Tom H.
09/2013
5.0
water softeners
  + -1 more
They were fine. I have used them 3 times before and the service is always good. They have a drive through that you can go through to get rock salt without getting out of your car. The guys have always been very nice to me.
Description of Work: They installed a water softener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Allen C.
05/2013
3.0
water softeners
  + -1 more
The service was average. I probably wouldn't use them for any future needs.
Description of Work: They installed a water softener.
Rating CategoryRating out of 5

Response from Aqua Systems
[member name removed], I appreciate you taking the time in letting us know of your past dissapproval with the service you have recieved. Since we are a new company which acquired the old company at the first of the year I will have our store manager call you to see if we can be of any assistance. I hope you can come to have a better confidence in the new services we may be able to offer you now at Aqua Systems. Thanks, Mike Bowling VP Retail Operations

Robert J.
05/2013
5.0
water softeners
  + -1 more
I have been satisfied with their service. I will continue us to use them in the future.
Description of Work: We rent our water softener from them and they service it about once a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17

Deborah H.
05/2013
5.0
water softeners
  + -1 more
It was fine. I have been with them for about 5 years or so now. I would recommend them to others. I have always had good service from them.
Description of Work: I rent a water softener from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17

Cathy H.
05/2013
5.0
water softeners
  + -1 more
I have been using them for years. They have always followed up on service, and I haven’t had any problems. The service technicians are very knowledgeable and knew what they were doing.
Description of Work: I purchased a water softener for whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Benjamin Y.
05/2013
3.0
water softeners
  + -1 more
They are ok. I wouldn’t recommend them to others.
Description of Work: We lease our water softener from them.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$17

Response from Aqua Systems
(Member name removed), I am sorry to hear you did not feel your recieved good service over the last 17 years before removing your unit last week. I wish we could have had the opportunity to talk to you about the new services and equipment we had to offer since acquiring the company at the first of year. Aqua Systems has been building and servicing water treatment equipment here locally in Indiana since 1959. We wish you well in your new system and thank you for your past loyalty. If we can be of service in the future please let us know. Mike Bowling VP Retail Operations

Herb H.
05/2013
4.0
water softeners
  + -1 more
He was good and very friendly. He gave us the different options and my husband ended up fixing it.
Description of Work: Our water softener wasn't working properly, so they did a consultation on what may be wrong with it.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nyal W.
05/2013
5.0
water delivery
  + -1 more
I like the local service very much. I am not too impressed with the new management out of town. I pay the bills locally when the water is delivered and I still get a bill mailed to me from out of town expecting another payment.
Description of Work: They deliver bottled water.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14.5

Sam B.
05/2013
5.0
water softeners
  + -1 more
It has been a great experience. They are a good company.
Description of Work: I rent a water softener from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

4021 N Broadway Ave, Muncie, IN 47303

http://www.ilovemywater.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Filtration and Softening,
Plumbing,
Water Coolers,
Rentals - Equipment,
Water Heaters

FAQ

Aqua Systems is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Aqua Systems accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Aqua Systems offers free project estimates.
No, Aqua Systems does not offer eco-friendly accreditations.
No, Aqua Systems does not offer a senior discount.
Yes, Aqua Systems offers emergency services.
Yes, Aqua Systems offers warranties.
Aqua Systems offers the following services: Residential & Commercial Sales, Service & Installation Of Water Softeners, Drinking Water Systems, Reverse Osmosis Systems, Deionization Systems, Bottled Water, Water Coolers, Water Purification Systems, Water Conditioners, Water Filtration & Whole-House Water Treatment. Can Test Water Conditions.

Contact information

4021 N Broadway Ave, Muncie, IN 47303

http://www.ilovemywater.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM