Water Heater Solutions

HORRIBLE service. Lied about what was wrong with our water heater, only took one picture, then said there were code violations and valves missing when in fact that was incorrect. Blocked my husband, barely responded to our messages and tried charging way more than necessary.

Please do not use this company!!!!! I was referred to them by my home warranty company. Not only did they not fix the problem, but they had me on a wild goose chase for two weeks and stopped answering my calls or emails. I went without hot water for two weeks! I finally requested another company (Local Plumber) and they came out the next day and got my water heater to work. Water Heater Solutions is horrible to work with. They never answer the phone, didn't provide paperwork to the warranty program, and took my $100 and did nothing.

Called our home warranty company and they sent out Water Heater Solutions. A young man came out to see why our toilets were bubbling when flushing another one. He checked clean out and said since he couldn't see a piece of toilet paper that we flushed float by there was a clog. He called someone and came back and told us his company doesn't own a snake to clear out lines and that's what we needed. He said home warranty company will contact with another company to come out and there shouldn't be a charge. When he turned in his report he stated that he used a snake to clear the line and it didn't work. That we need hydrotherapy. Our home warranty company said they have to go by his report and if we want a second opinion that's fine but if they have same diagnosis as clog they won't pay to snake again. Its not been snsked one time!! I can't get company to answer phone calls or email through their web site. I believe this company is running some type of scam and are associated with these home warranty companies. I'm in an argument with the home warranty company to get my money back. I waiting to see if I actually get my refund this week.

It didn't. Nor do they answer the phone. They don't do mainline plumbing and they said First American Home Warranty knows this.

Worst Ever I wont bore with the details but its been a month still no repair They just outright lie to you about servicce times etc No communication LIE AFTER LIE AFTER LIE ABOUT SERVICE STAY AWAY !!

This company came to us via our home warranty company. They came on 1/2 to investigate/fix a water leak in our kitchen that was found to be a broken pipe in the basement. They cut and capped the drain line, said they would get authorization for the work later that week and then schedule an appointment to come back. We have left several messages, emails and texts. When our home warranty co finally got in touch with them, the plumber called my on 1/18 and said he would call back soon to tell him when he could do the repair. We have heard nothing. He is still not returning our calls and now he is not returning the home warranty company’s calls. They are finally going to send someone else out. My comment to Water Heater Solutions “ If you don’t want the job then let people know so someone else can be assigned. You have been very inconsiderate and unprofessional.

Bad experience. Our home warranty company sent them to investigate and fix a possible water leak in our upstairs bathroom that led to a wet water stain on our kitchen ceiling below, about the size of a silver dollar. I took the toilet apart, checked for leaks, and set toilet in tub. On first visit, Kurt advised he did not see anything wrong and said it was probably our daughter taking a shower and letting water run out of the tub onto the floor. He offered to put toilet back on and did. That night, on first use of the toilet, water had leaked from the water supply line to the tank and covered the floor and soaked the kitchen ceiling in two different places, one the size of a 3x3 area and one the size of a basketball about three feet away. On second visit, Kurt replaced the leaking supply line, took photos and said he’d have Heather address the damage he caused. Never heard from them again ; they denied any responsibility when escalated. Dishonest, crooked, liars, you name it.

Poor communication skills with the company. They were supposed to arrive at 8am, we were the first customer of the day they arrived at 9:36, waited 10 minutes and left. Never called when they arrived and we missed them. Now they won’t return phone calls and completed the work order as if the work is completed!

If I could give Zero Stars I would. First, they are unresponsive it took 3 weeks to get a water heater and they installed the wrong one! Poor workmanship to say the least utilizing braided line, pex pipe and then into copper line. They did not discuss with the customer at all that is was the wrong water heater and just installed it, with a tough luck mentality. They sat it on top of my old pan and it over hangs the pan and does not sit in the pan with the drain, if it were to leak. When I brought up if it leaks then it's going to flood my house. I was told it leaks from the center, funny it leaked from the top on my prior one and the pressure relief valve goes straight to my floor. They gave me the excuse yeah they order the wrong water heater. Their website claims fast and dependable. I couldn't even get in contact on the phone! I received an email 3 weeks later. Bottom line if you ever call them and they answer, RUN!!!! Horrible workmanship and customer service.

This contractor was contacted through out HSA home warranty to install and investigate our faulty hot water heater. The contractor came out on Friday September 9th. He stated that our hot water heater needed to be replaced and that he would send in the paperwork that Friday and we should have it by Tuesday the 13th. On Tuesday the 13th the HSA warranty company still had not received the estimate by this time., I contacted both the HSA warranty company and Water heater solutions. The Warranty company stated they had not received the estimate yet, this was Wednesday September 14th. At this time I had contacted this company several times, through voicemail, phone calls and text messages and I received no explanation other then they had a family emergency. Thursday September 16th came and went and we still do not have hot water and the estimate was sent in late Thursday September 16th . This has been 10 days that my family is without hot water. The service fee was paid. Yet this company does not answer the phone, return phone calls or reply to emails. Today is Friday September 16th we have been without hot water now for over 9 days. They have been contacted several times throughout the week with no return phone calls or a time to come install my water heater. This company left my family of 6 without hot water for 9 days, 7 from the time they came out. This company is horrible to work with, deal with and to even get ahold of. I've submitted call logs, text messages, etc. Will not a return phone call or text.

He was terrific. Fix the problem and located 2 leaks. Service is great will hire the company again.

Had a concerning problem with my water heater. Called this number several times on July 10 but the VM was full. I sent a text saying the VM was full and I needed to speak to someone about my problem. An hour and a half later, I called again and the VM box had been cleared so I could leave a message. I left a message and explained we had a problem that needed fixed, asked for a call back, giving my number. It is now 7/16 and I never heard back. Taking my business elsewhere.

Service provider was professional and very knowledgeable in helping us pick the right unit for our family (basement location). Service was done promptly and my husband was very pleased with the quality of work. Would recommend Water Heater Solutions to our family, friends and neighbors!

its good and discuss how it gonna be better and come when they said they would come

perfect

service was completed at scheduled time and to my satisfaction. as always in my dealings with Eric his friendly and Christian character stood out. he is very knowledgeable in his field and always considerate while working in our home.

Eric spent the time needed to fix the problem. He was thorough and honest about what he saw. Many plumbers would start just fixing things and running up the bill, but Eric took the time to really find out exactly what was wrong. Then once it was found, it was fixed quickly. He also took great concern for our family, was friendly with everyone and made sure to be thoughtful to keep our entire family safe through the whole process. We couldn't recommend this company enough! They do great work and really helped us through a stressful time.

Did a good Job.

It went well. Eric Sutherland did the work. He installed a water heater & a water softener at 2 different times for us. He was pleasant to work with & often explained how the equipment worked which was interesting. He also reworked our washer plumbing so it was able to be relocated inside our house from the garage. Because we have faith in his skills, he will soon be returning to install a sump pump in our crawl space.

Eric did an excellent job and was good to have as a plumbing professional serving at our new home. He has been extremely helpful and we are thankful.