My Best Friend Services Inc

Every cleaning service we have used has always felt like a let down. Lucky for us, that is not the case AT ALL with this cleaning service company. After years and years of using them, I can tell you that they are the best in town. The staff are prompt and professional, the cleaning job is always top-notch, the owner is easy to communicate with, and their rates are reasonable. The company provide and use their own green cleaning products within our home and I have always appreciated their eco-friendly approach as we suffer from many household allergies. I, truly, cannot say enough good things about how much they have helped our family and how reliable they are. Kudos to Jacki and her team for always going above and beyond. We are so thankful!

They never contacted me and I never received an estimate.

Job well done. Trustworthy. Accommodating. Reliable.

If you want to feel like your home Is as clean as it could ever be...call and book! I have used them for several years and I can honestly say I am thrilled every time they clean my home. I consider myself pretty particular and they always exceed my Expectations!

GREAT! They were quick and efficient and did a great job. They also loved my cats which is great because that doesn't always happen!

I initially hired this team to help us keep the house clean for the first several months post-baby. We loved them so much that we are still clients 9 years later! The staff is prompt, friendly and very detail-oriented, and our home is sparkling after each visit. Jacki is always quick to respond to texts and is flexible when special circumstances arise, such as pre-move cleaning and helping clean the new home prior to moving in as well. My only regret is that I can’t have them come every day!

I spoke with Jackie and one of her staff by telephone. They seemed very nice. We scheduled an appointment for them to go to the house to see what needed to be done and provide an estimate. My Best Friend Services set the date and time that worked best for them (January 11, 2019 at 11:00 am). They did not show up, nor did they call to advise they were not going to be there as scheduled. I am a very reasonable person and understand that unexpected things occur. I also expect the courtesy of letting someone know if you are not going to make a pre-scheduled appointment. Very unprofessional.

It began when I sent an email on a Saturday inquiring about a move-in cleaning job. I received an auto-reply but a real person never actually responded. So I figured that maybe they just weren't very good about email and decided to call. I spoke with a woman who took a message for the owner who does quotes. When I didn't hear back by the next afternoon, I decided to call again. This time, I spoke with the owner who said she didn't get the message. Ok, fine; it happens. We then made an appointment to meet that Friday at 4:30 p.m. to do a walk through of my new house. I left work early to meet her. She never showed and never called me. I even left a voicemail at their number asking if the meeting was still going to happen and no one ever bothered to call back.

The owner of My Best Friend Services, Jacki Elliot, and her employees are consummate professionals who go above and beyond for their customers. We own a condominium in South Bend and, since we live out-of-state, are dependent on people we can trust to have in our home and who follow through on our cleaning needs. On a number of occasions, they’ve gone above and beyond cleaning our home - Jacki has personally met contractors for us at our residence and made sure everything went smoothly. And when I was recently locked out of my condo, she met me on a Sunday to provide me with another set of keys, which was a lifesaver! I highly, highly recommend My Best Friend Services for all of your housekeeping needs!!

Do not hesitate to use My Best Friend Services. Very friendly, reliable & great communication. They do a great job!

No work done.

Jackie and her team at My Best Friend Services are simply the best in the business.! They took care of a 3 bdrm apartment at Notre Dame for us for three years and I am so thankful that we had Jackie onboard from day one. She was always a text message away and was super responsive to all of our needs. I wish I could get that kind of help at our home in California. I love you Jackie! Thanks for taking care of us!

They did an amazing job. $30/hour/person - 4 people cleaned and my house was beautiful! I plan to hire them for regular cleanings, but I haven't gotten around to it yet.

Excellent service all around. Very responsive and professional. The cleaners are personable and communicate regularly to make sure they are meeting and exceeding expectations. Our house is "white glove" clean after every visit. Highly recommended!

Wonderful! Attention to detail is amazing. Very professional!

I cannot say enough wonderful things about My Best Friend Services! The cleaning was incredibly thorough. They dusted our ceiling fans, ceilings, walls, and even between our stove and refrigerator! This is a big job because our house is terribly dusty and we have a long-haired dog that is constantly shedding. My husband and I commented that we actually felt like we were breathing better when we woke up the next morning. From the initial contact to the end of our first cleaning I experienced nothing but friendliness and professionalism. It is obvious the employees of this company have impeccable work ethic and provide the services promised to clients. I recommend this company to everyone - you will not be disappointed!

They did what I requested them to do. It didn't quite meet my expectations but I don't know if I was specific enough of them. I hate to downgrade them just because I wasn't explicit with them. For instance, I wanted my kitchen floor mopped, really good job of mopping. They Swiffered it. It was a wet mop but they didn't get up scuff marks or anything like that. It was just a quick Swiffer over. Maybe I wasn't specific enough with what my expectations were. What I was hoping for was a deep clean and I think what they assumed I wanted was a maintenance clean. I was anticipating a deep clean. I have not called in a service since then. I've been doing it myself. I figured if you wanted something done, you do it yourself. I was disappointed but it may have been my fault and not theirs. They did what they understood. I think the pricing was reasonable. I had some initial trouble contacting the owner but she did get back to me. They were here when I expected them. I'm just doing it myself.

Had my Dad's house completely empty and needed it cleaned prior to selling it. They arrived on time and sent 4 ladies to start. They did a remarkable job. They actually cleaned it better than it needed to be, but it really looked nice when they were done. It was worth the expense. I would highly recommend them.

Awesome. I've been working with Jackie and her girls for about a year now. They do a great job with floors, bathrooms, kitchens...all is very thorough. Everyone is so sweet, professional, timely and trustworthy. I would definitely recommend giving them a call to help around the house. I love it when "my friends" come over!!

Always punctual, thorough and friendly. Jacki is very communicative and I am very happy with their services!

Very pleased with the service. They came fully equipped, were on time, and were extremely thorough and efficient.

Jackie Klein and her cleaning team at My Best Friend Services are the best in the business! Hands down the best! Jackie and her team cleaned and set up a new apartment in South Bend for us. Jackie did all the necessary shopping to make the place move-in ready.... towels, sheets, shower curtains and everything else you need to make a 3 bedroom apt ready to go! She is amazing! Truly amazing! I even called Jackie in a panic recently and she was able to meet an auto transporter to take delivery of a vehicle that i had shipped from California.... she took care of everything!!

They helped me hire people that could come in and help. They were helpful. They just find out what you need done and they get it done.

Went great. Everything was spotless. The ladies did everything I asked them to do. Even vacuumed the pool table. Very personable staff that represented the business as a top notch, quality focused, customer focused company.

I used their services last year for several of my rental units and was very pleased... so I called when I needed my home done for a family reunion party. I have many valuable antiques & furnishings which require special care and attention. They did a GREAT job! I am currently using them for all of my rental homes and apartments that are "turning over" for the new tenants. They are always on time, bring ALL of their own equipment and supplies, work hard but are careful and respectful of their surroundings, don't waste time, and everyone including the owner Jackie is very professional, friendly, and take great pride in their work and their company. I HIGHLY recommend them... well worth the money spent. Connie Tooley