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M R SMITH HEATING & COOLING

Heating and Air Conditioning

Reviews

3.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
0%
1
40%


Rating CategoryRating out of 5
quality
4.0
value
4.8
professionalism
3.4
responsiveness
3.4
punctuality
3.4
Showing 1-5 of 5 reviews

Erwin (Bud) H.
09/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The furnace was installed, but was not according to manufacturer's instructions and caused a dangerous situation. When the owner of the installing company was notified by phone, he became very combative, arrogant, and very unprofessional to say the least. He came to inspect the issue and again started on his rant and I told him to leave. I had another company fix the installation. There are better companies out there for a furnace.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,400

Eleanor K.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
He is very fair and does very good work. Very good customer service and cleaned everything up. All of the work was done in a day- quick service!
Description of Work: Installed a new furnace/AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

michael B.
03/2013
1.0
heating & air conditioning/hvac
  + -1 more
1 - Poor customer service, scheduling anything was a nearly impossible. 2 - Unprofessional business practices- company did not obtain the proper installation permit with the city before installing - potentially jeopardizing the manufacturer's warranty and incurring us fine from the city. 3 - Extremely poor communications - company utilizes a message service, can never directly reach a M.R. Smith representative. They do not promptly return phone calls. 4 - Unprofessional/rude conduct - Owner is argumentative with customers, arrogant and makes excuses for everything. 5 - Integrity - Company fails to stand behind their work and correct faulty installation confirmed by another nationally recognized and reputable company.
Description of Work: Installation of a new home heating boiler and removal of old unit.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,282

anne l P.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are very good. Their prices are reasonable and appropriate. They are really good and we have no complaints at all. We have recommended them to other people. They are quick, efficient and come out on time. They do extremely good work. They are polite and nice to work with.
Description of Work: We use M R Smith every year to service the heating and air conditioning on a home that we own.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christopher H.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
I was very happy with this company. They arrived on time, were professional, provided us with a fantastic quote, and performed the work to my satisfaction. Couldn't be more pleased!
Description of Work: They installed a new air conditioner for our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

    Contact information

    60933 FIR RD, Mishawaka, IN 46544


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    M R SMITH HEATING & COOLING is currently rated 3.4 overall out of 5.
    No, M R SMITH HEATING & COOLING does not offer free project estimates.
    No, M R SMITH HEATING & COOLING does not offer eco-friendly accreditations.
    No, M R SMITH HEATING & COOLING does not offer a senior discount.
    No, M R SMITH HEATING & COOLING does not offer emergency services.
    No, M R SMITH HEATING & COOLING does not offer warranties.

    Contact information

    60933 FIR RD, Mishawaka, IN 46544