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HOME DEPOT INC

Carpet Sales and Installation, Hardware & Home Improvement Stores, Countertops and Backsplashes

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
33%
1
33%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.1
responsiveness
3.9
punctuality
3.9
Showing 1-3 of 3 reviews

Jeffrey M.
02/2017
2.0
carpet installation
  + -1 more
It didn't go since they did not follow through and send samples.
Description of Work: No help in store. Requested samples not available in store. Said they would send but never did. Wasted three weeks of time. Returned one sample and said cancel. Then they called and asked if we wanted the carpet or not. We didn't even get yo see the samples. They apparently don't know how to order samples and don't communicate with each other

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$2,300

Claudia B.
02/2015
5.0
carpet installation
  + -1 more
They helped me pick out the carpet I wanted that was within my price range. They special ordered it for me and it shipped directly to the people who installed it, which saved me money on shipping. They were extremely nice and knowledgeable. They answered all of my questions. I like it when people are that helpful and explain things to me so well. They called me after it was all installed and asked for feedback on their installers. I appreciated the fact that they cared enough to know how it went.
Description of Work: They replaced the carpet throughout my entire basement and the stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

james S.
10/2011
1.0
countertops, home improvement stores
  + 0 more
After dealing with Home Depot from mid June to October without any work being done on our counter top, even after we paid for it in full we are disillusioned, disgusted, and disappointed with Home Depot, Mishawaka, Indiana. We do have an update. The installers, Camri Stone, did a great job. They finally showed up on October 17th. We never received an apology, nor an explanation as to why the whole process took this long. We will travel to H.D. in Benton Harbor before we enter the store in Mishawaka. Please read our comments.
Description of Work: We ordered and paid in full for a 28 square foot, simple granite counter top which Home Depot in Mishawaka had on sale in mid June, 2011. We only needed a small "L" shaped counter. Our eager salesman assured us the installation would be within 2 weeks of the template measurements. Due to an unforeseen delay in our cabinets from another vendor, we were unable to install our cabinets until August. On August 23rd we attempted to schedule a template measurement for our counter top. The template measurement was finally made on August 31st by Camristone, a sub-contractor to Home Depot. At that time, the template technician assured us the installation would occur in one to two weeks. As of today, October the 5th, we are still waiting for the first call back from this lousy company, Home Depot. Not only do we not have the product we paid for months ago, but their attempt to explain the delay to us with a phone call, or e-mail continues to be non existent. It is impossible to talk to the store manager, or to a district manager, or to obtain e-mail addresses for management personnel. My advise is to not order a thing from this Home Depot store.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,550

    Contact information

    317 INDIAN RIDGE BLVD, Mishawaka, IN 46545

    www.homedepot.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Hardware & Home Improvement Stores,
    Countertops and Backsplashes

    FAQ

    HOME DEPOT INC is currently rated 4 overall out of 5.
    No, HOME DEPOT INC does not offer free project estimates.
    No, HOME DEPOT INC does not offer eco-friendly accreditations.
    No, HOME DEPOT INC does not offer a senior discount.
    No, HOME DEPOT INC does not offer emergency services.
    No, HOME DEPOT INC does not offer warranties.

    Contact information

    317 INDIAN RIDGE BLVD, Mishawaka, IN 46545

    www.homedepot.com