About us
Services we offer
Reviews
4.57 Reviews
Showing 1-7 of 7 reviews
Katherine F.
07/2015
appliance repair, appliance sales
+ 0 moreI had called 6 local appliance repair shops only to find that none would even come out to my home to repair a Frigidaire gas in wall oven. And none could recommend another repair service that would. Finally called the Sears Service Center's 800 number. But the days available were always 10 days out and never matched my schedule. ( luckily I have a second oven, but this process was a right of spring and fall over 3 years. I finally retired and tried calling Sears again. THIS TIME THE 800 call line was a terrible experience. So terrible that while I waited forever while the woman asked me three questions, I went on line, GO ON LINE, made my appointment for the next day and just hung up the phone before she had finished the call. No surprise, she didn't even call back. My expectations were low based on other Sears reviews. What an unexpected surprise. The Sears repair man called to see if I was available earlier in the day. He was PROMPT, was very PLEASANT, FIXED MY OVEN, and accepted my online coupon. By this time I had been so worried that the oven couldn't be fixed, that the opening in my wall would not be big enough or sized right for a new oven. Instead I had a great ending to my Sears repair experience. And now I"m Cooking On Gas?..
Description of Work: repair of gas oven, wall unit, Frigidaire in our 2nd home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Debbie C.
02/2015
appliance repair
+ -1 moreunknown
Description of Work: Sears gave me a service window of 8am-12pm. I called them at 11:50am and the person I spoke with said the service guy was running behind and said he should be here by 12:50pm. At 1:10 he calls and then tells me he is running behind. I asked him where he was at? How much longer would he be? He said he was in town and it would be about another 20 minutes. He got here in 10 minutes, came in, opened the lid to my washing machine as I have a Whirlpool Cabrio Top loader, I'm explaining what it was doing as I'm sure he had some notes already to what I had called in. This guy puts his hand in the tub spins it manually and says "oh yeah, its the bearings, and its not gonna be cheap". Gets out his computer tells me the price. Then said his computer is telling him there is one on the truck but needless to say he had none. so he comes back in and wants to know how much time do I have? He said if he fixes it today he has to go back to Valparaiso to get the part which will take a hour and maybe another hour to fix it. Well I should of paid the $125 service call and told him to hit the door! But... No I didn't want to go thru this waiting around all day again so I told him I would be here. so this guy got here at 1:20pm leaves at 1:30pm. Comes back at 3:10pm, starts working and he starts the washer, I'm in the other room, I'm assuming he is about done. I hear this loud sound and go in the laundry room and I said that's the noise you were suppose to have fixed. He says, oh that's a whole other problem. That's your water pump. I think he finally left about 4:30. LIVE & LEARN!!!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$450
Jerry M.
01/2013
appliance repair
+ -1 moreI expect the service to provide what they have agreed to do.
Description of Work: We called for repair and they set up day and time. The appliance repairman did not show up or call to cancel. When we called to inquire, it was difficult to get through to anyone and they did not seem aware of what happened.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Lee P.
07/2012
appliance repair
+ -1 moreArrived on time. Very professional and personable. Found problem right away and fixed.
Description of Work: Repaired Kenmore dishwasher by removing foreign object from drain.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$127
Janet R.
07/2012
appliance repair
+ -1 moreMy overall experience was good. They have good quality products and services. They were responsive, punctual, and professional.
Description of Work: I went to Sears to purchase an air conditioner before. I went there recently but I did not find what I was looking for.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Janet R.
02/2012
appliance repair
+ -1 moreHe came and repaired what he was supposed to. I don't think he took me any more money. I think he charged me a fair price.
Description of Work: I used the services of Sears for large appliance repair. I last used them in August 2011.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Doretha C.
02/2012
appliance refinishing
+ -1 moreThey really did a great job. I was happy with the work.
Description of Work: We had them do some remodeling in our home.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Contact information
3901 Franklin St, Michigan City, IN 46360
www.sears.comService hours
Monday:
10:00 AM - 8:00 PMTuesday:
10:00 AM - 8:00 PMWednesday:
10:00 AM - 8:00 PMThursday:
10:00 AM - 8:00 PMFriday:
10:00 AM - 8:00 PMSaturday:
10:00 AM - 8:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Refinishing,
Ear Nose & Throat - Hearing Aids,
Eye Care - Optical Sales & Repair,
Accountants/Tax Consultants,
Window Treatments
FAQ
Sears is currently rated 4.6 overall out of 5.
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
No, Sears does not offer free project estimates.
No, Sears does not offer eco-friendly accreditations.
No, Sears does not offer a senior discount.
No, Sears does not offer emergency services.
No, Sears does not offer warranties.
Sears offers the following services: Optical, hearing aids, tax services, window treatments, appliance & tool sales & home & apparel retail
Contact information
3901 Franklin St, Michigan City, IN 46360
www.sears.comService hours
Monday:
10:00 AM - 8:00 PMTuesday:
10:00 AM - 8:00 PMWednesday:
10:00 AM - 8:00 PMThursday:
10:00 AM - 8:00 PMFriday:
10:00 AM - 8:00 PMSaturday:
10:00 AM - 8:00 PM