Quality Carpet Care

Had QCC come out to clean my ducts. Their techs had many issues when they were here. After they left my dryer wouldn't dry anymore. I immediately emailed the company to let them know, and the owners response was that I needed to upgrade my ducts because there was some plastic there. Not, "Let me come out and see what the issue is". After I told him no that I just needed my dryer to work, I was told that this was not their issue. Turns out it was their issue. After taking QCC's advice and having an appliance repair person come out, and a contractor to look at my ducts, I have learned that they left my dryer duct clogged which is partly why the dryer wasn't drying. They also caused damage to my existing dryer with lint getting backed up into it and they caused damage to my ducts. QCC is denying any responsibility and slapped me in the face with a $150 refund for the dryer duct cleaning. The owner was less than respectful and professional in his handling of my issue, telling me that I am deflecting my problems onto his company, calling me a liar, and initially refusing to come out to inspect the work that his techs did at my house to verify what I was telling him. Their stance is that my ducts were already damaged, even though there was no discussion with me of prior damage or pictures of supposed existing damage prior to them cleaning my ducts, and only 1 picture was produced after I turned them in to the BBB and Attorney General's office. I will never use this company again and make sure that everyone knows about the thousands of dollars of damage they have caused to my home that they are refusing to acknowledge and pay for. BEWARE!

I can not say enough about QCC, Called to say they are on the way, even offered to bring me a coffee!!! Very professional and friendly. I added on a few extra things which they did with out hesitation. My house is sparkling again thanks to Andrew and Preston from Quality Carpet Cleaners. And best of all the owner is a local boy, bringing greatness one job at a time.

They did a super job , were extremely polite and very professional. I would definitely hire them again.

I needed several lightly soiled carpets cleaned. The carpets cleaned were 2 bedrooms, 2 hallway runners, 1 living room, 1 large family room 25 X 30. Ron arrived on time as scheduled. He called to let me know he was in route to the house. After estimating the cost, he quickly got to work. He laid a drop cloth on the hard wood floor before laying the hoses into the house. He also had a curtain which sealed the door through which the hoses ran into the house. This kept the frigid winter air out of the house. His truck contained all the water needed to clean the carpets. It also stored the dirty water coming out of the house. Ron was very knowledgeable about numerous and varied carpet cleaning issues. Fortunately my carpet was less than 2 years old and did not require advanced cleaning strategies. He moved all of the furniture except for the beds as I requested. All of the furniture feet were blocked. The carpet looked great when he finished. One noticeable difference from when I used Stanley Steamer was that the cleaned carpet was not as wet. He said he takes pride in extracting as much water from the carpet as possible. He said he can do this because he does not rush. I would not hesitate in recommending Quality Carpet Cleaning to anyone for their carpet cleaning needs.