Premier Window Systems Inc

Had a patio door installed. Premier Windows System was great to work with. Tom was able to order the door and install within our time frame. The installer Matt was great and answered all questions I had pertaining to the door. Really enjoy the look and operation of the new patio door.

The roof was done in 2 to 3 days, replacing the wood was a little bit of a surprise, we knew some would need replaced, but it's an old house and it was under code, and we wanted it done right. Very efficient, cleaned up after the work was done every day, let us know day by day what was going on. Tony Kastelic (project manager) and Ron, the owner, great people. Ron came out and talked with us as well.

Outstanding. Quality workmanship and very professional. Will look to replace bedroom windows in the fall and will definitely use Premier again.

They were just excellent in every way. From the time Tom came out to make a bid and plan the project all the way through execution and clean up. Tom made excellent suggestions and recommendations, answered all of my indepth questions, and respected my decisions. The whole thing only took a coupke of days and they wete very respectful of the property. The cleanup was immediate and thorough. The new venting system keeps my hime much cooler. I am extremely pleased.

Chris and his 2-man crew were punctual, polite and as unobtrusive as they could possibly be. Job took longer than expected, but that was because of the bitterly cold weather & the difficulty in removing my 60-year-old windows.

Jam very pleased with everything that was done. Workers were Matt James & Troy. Matt was awesome.

My family and I had been talking about getting new windows for years, We had planned on getting the whole house done. I contacted Premier after speaking with them on Facebook, and with the sales manager and being made to feel comfortable, especially with no pushing and letting me get another estimate from another company and keeping in touch with me... So a guy came over to measure the windows, very nice, they said they were going to rush the windows because of having one window with no glass in it and had the other broken windows, I even called the office to make sure this was set up, so they knew all about broken glass as I needed these new windows asap. I contacted the sales manager the next day and told him I broke my foot/toe and I was worried about not being able to have the furniture moved and ready for them, he said they could help me, luckily a friend came over and moved everything and noticed the glass that had fallen from the broken windows and cleaned it up.. The installers came, one was very young, I was quite surprised he was working but thought that was good for him as long as they could handle the job, I pointed out my broken foot/toe to both installers and one immediately said oh yes that's broken you need to get that looked at. (which yes in fact it was and later on I did end up in a boot cast). They did their thing while I tried to relax, I was in so much pain. The men were nice however, they did seem like they were in a hurry to get out of here and get home, they said it was their last job of the day and they want to get home. In casual conversation since I paid cash and needed change which they didn’t have, they said they had never taken a cash payment before or changed a broken window before, I was a little thrown back at that but hey, I figured they knew what they were doing. I knew the guy wanted to get home, so I had him show me how to operate the windows, the one screen was not in place properly and they both had to try to get it back right, (which they didnt). Before they left, they told me I could let my animals out of my room now, so I thought everything was going to be ok. Now I am smart, I took pics of everything since I was not given any type of receipt other then something you go buy from a store, that was not going to fly with me, my baby macaw is quite curious and she walked across the floor and I grabbed her really quickly, and I noticed TONS of huge pieces of glass everywhere! And I mean everywhere, I have a white floor so I am just grateful that being in flip flops as that was all I could wear that I didnt get a piece of glass through my shoe. So here I am broken foot and all cleaning up their mess. There was glass in my sink as well, thankfully I saw the other mess first and went and checked everything or myself or someone that washed dishes in my sink would have had a huge not so nice surprise with a trip to the ER. I also saw the mess outside, the windows were installed on Tues because Mon the installer had an issue with the vehicle and rescheduled the apt, Sunday night,, my friend wheeled a cabinet to the back on that same sidewalk it was clean no broken glass, Monday the Lawn guy did the lawn there was no broken glass. It was loaded with broken glass after the install on Tues. So I had to clean all that up too,. I was told oh go let your animals out of your room, course they are going to walk around the house!!!!) The sales manager after trying to blame me said he would take care of this and work a resolution out. Wed we noticed a gap in the one window so I looked at it, and barely touched the gap to see what it was and it fell to the ground, We looked at the other window and the screen material was coming off I saw it in one place. So I sent a message to the sales manager and to the Facebook Messenger got sent back the first message saying to go talk to my atty that someone contacted them and they have proof it was my glass, AND THEY REPLIED, YOU MISSED YOUR APPOINTMENT, YOU DIDNT ANSWER THE DOOR. And you better watch those false claims. This was to my message I said I will be talking to my attorney, I mean broken glass which could have caused harm, windows not being improperly installed to being blamed for everything, and insinuating I planted the glass, and filed false claims as I missed my apt by not answering the door! Next day I was sleeping I saw they called, they know I cant do morning stuff because I wake up with migraines, they know this first hand because I told them and scheduled afternoon apts. A knock at my door wakes me up at 11 my head is killing me, and a man a Premier Windows shows up to fix everything, which makes me wonder what would have happened had I not been woken up, He fixed the IMPROPER INSTALL that was done and found another part of the screen that was messed up and also found a bent up lock on the window, He also in fact told me that all that broken glass left behind and the screws and window pieces and even the companies tool, SHOULD HAVE BEEN CLEANED UP by the company. Entire house WAS going to get windows.

So we had all of our house windows replaced late last Fall 2015. Tony from Premier came out and gave us a long sales pitch (lol) but we expected that - and it was informative. I am reviewing Premier now as we have lived through 3 seasons w/the new windows. As I recall there was a mixup w/timing on the install & we didn't have a full crew to put in all the windows (which were supposed to be done in a day). The full crew finally came and ended up working till like 8:00 pm so that meant we had to cancel our plans that evening. But I guess things happen. Back to the windows though - we initially had some latches not working properly. Both Premier and the window manufacturer themselves contacted us numerous times about fixing that. The gentleman from the window manufacturer came out and inspected EVERY window and fixed the latches. Then in the winter we had heavy condensation on the inside. I called the window manufacturer themselves and they asked me to get an inside thermometer and to set our whole house humidifier lower and that it was not from broken seals or anything. I figured as much but wanted to make sure. They told me to call them ANY time I have questions or problems. So I called again today - thick condensation on the outside of the windows but it is supposed to be 94 with a heat index of 106 today. They told me my windows are doing exactly what they are supposed to be doing - keeping the humidity on the outside and glass panes are cool on the inside from air conditioning. Again, if I have any concerns, call them. They are SO responsive, polite and helpful. As far as the windows themselves - can I say my house is so much quieter! That was something I didn't consider. I have a fairly busy street running in back of my house and I can't hear it anymore. The manufacturer said kudos to our installer, who must have packed them very well with insulation (which I did see them doing). Also, my NIPSCO bill is literally cut in half. My NIPSCO bill in this hot humid weather could sometimes reach $400/month. My bill last month was $150. Seriously. I wish we would have bit the bullet and did this sooner. So I can only speak to my experience as being great with both Premier and their Manufacturer (which name escapes me now (but in Elk Grove Village). I would definitely refer to others.

So we had all of our house windows replaced late last Fall 2015. Tony from Premier came out and gave us a long sales pitch (lol) but we expected that - and it was informative. I am reviewing Premier now as we have lived through 3 seasons w/the new windows. As I recall there was a mixup w/timing on the install & we didn't have a full crew to put in all the windows (which were supposed to be done in a day). The full crew finally came and ended up working till like 8:00 pm so that meant we had to cancel our plans that evening. But I guess things happen. Back to the windows though - we initially had some latches not working properly. Both Premier and the window manufacturer themselves contacted us numerous times about fixing that. The gentleman from the window manufacturer came out and inspected EVERY window and fixed the latches. Then in the winter we had heavy condensation on the inside. I called the window manufacturer themselves and they asked me to get an inside thermometer and to set our whole house humidifier lower and that it was not from broken seals or anything. I figured as much but wanted to make sure. They told me to call them ANY time I have questions or problems. So I called again today - thick condensation on the outside of the windows but it is supposed to be 94 with a heat index of 106 today. They told me my windows are doing exactly what they are supposed to be doing - keeping the humidity on the outside and glass panes are cool on the inside from air conditioning. Again, if I have any concerns, call them. They are SO responsive, polite and helpful. As far as the windows themselves - can I say my house is so much quieter! That was something I didn't consider. I have a fairly busy street running in back of my house and I can't hear it anymore. The manufacturer said kudos to our installer, who must have packed them very well with insulation (which I did see them doing). Also, my NIPSCO bill is literally cut in half. My NIPSCO bill in this hot humid weather could sometimes reach $400/month. My bill last month was $150. Seriously. I wish we would have bit the bullet and did this sooner. So I can only speak to my experience as being great with both Premier and their Manufacturer (which name escapes me now (but in Elk Grove Village). I would definitely refer to others.

Everything went really well. There was a little strip on one window, but besides that everything was fine.

When I originally called, I explained that I was looking to replace a broken window in my second-floor master bedroom, as my 20-to-25-year-old window had a broken casement window operator. I set up an appointment for an estimate. Three days later, I met with Larry and explained what I needed. My primary concern was making sure that the windows would look markedly the same on the outside due to HOA requirements. Larry went through the options with me. Initially, I was looking to replace just one window. In order to ensure that it matched the other casement window in the room, Larry prepared a quote for another wood casement window. He acknowledged that the price was quite high, and noted that vinyl windows were less expensive and more energy-efficient. The price for two such vinyl windows was actually quite a bit less than one wood window. Larry showed me a sample window, and I decided to order two vinyl windows with wood-grain interior. I was told that it would take four to five weeks for the windows to be installed, given their current timeline. We made a follow-up appointment for tip-to-tip measurements in the coming week, and I had the opportunity to raise additional questions and concerns, which were addressed. Four and a half weeks later, I was contacted by Premier to set up my installation, which went very well. It took approximately two hours for removal of the old windows and installation of the new windows. The installers were polite and friendly, and did good work. My driveway was the staging area for cutting of the wood interior and screen frames and, afterwards, you could not tell that anyone had been there. The cleanup was impeccable. There were two issues that were brought to my attention by the installers, which Premier had to come back and fix. One of the wood interior pieces which had been pre-stained was found to have a hairline crack. Another unstained piece was installed and they promised to come back and re-stain. The other issue (ironically) was that the new casement window operator was not operational and needed to be replaced. I was asked not to open that window in the interim. The installers told me that they had contacted their manager and that Premier would be contacting me to schedule a follow up where these issues could be corrected. Monday, five days later, I followed up with Premier by phone and it appears those issues were not in the system for follow-up, so the new crank had not been ordered. I was a little frustrated, but was assured that the cranks arrive quickly once ordered. I was contacted the next week for the follow-up, and the issues were rectified to my satisfaction. In fact, that follow up took only twenty minutes, less than I had been expecting. Overall, I was very happy with the professionalism of everyone I spoke to and interacted with at Premier. I was a little frustrated that my installation issues had not been recorded in their system, but these things do happen and it shows the importance of following up. The windows look wonderful and block out the ambient traffic noise even better than I had anticipated. I hope to hire Premier again for additional windows in the spring.

The job was a bit delayed because of a very rainy season and an understandable backup of work because of all the rain. When the rain finally let up, they did come and start the job just when they said they would, and it went smoothly. All work was done as originally stated, and we were very satisfied with their work. A roll off dumpster was provided for all the debris from the job, and after a complete clean up, the property looked like they had never been there.......and we had a beautiful new roof!

Everything went great! Everyone did their jobs, and everything I asked them to do. They went overboard to do everything exactly the way I wanted!

I picked three of the top rated in my area from Angie's List and Premier was in the middle price wise, but price alone is never the way to shop for services. I checked reviews, references and also assessed the level of professionalism and knowledge displayed by the sales person. I have a background in construction management and have a great deal more experience with sales people than the average consumer might have. This is the second time I have used Premier for windows, the first was a rental property. At that house I installed the standard quality windows, I found them to be of a very nice quality. That was a bit of a dry run, so to speak, to see if I was happy enough with them to use them on my primary residence. Obviously I was indeed happy with the product and the installation at the first job. The same holds true for the second job. At this house I stepped up in quality to the second tier, primarily because the windows were larger. I have to say I am very impressed with the quality of these windows. Living as I have in a house built in the early 60's I have had to suffer with drafty single pane windows and triple track storm windows that would rattle like crazy in a storm. The rain storms we have had of late have caught me by surprise when opening the door because I just don't realise how bad it is outside, when I?m inside any more! No drafts no whistles no rattles, just quiet, wonderful. I have also noticed that these last few 80/90 degree days that the rooms that face west have much less radiant heat gain than they did before. So yes, I recommend Premier Window Systems. Completed on schedule (one day), cleaned up properly. Returned to replace one latch (broken on delivery) two days after completion.

WE TRIED TO GET THE JOB DONE BEFORE THE WINTER WEATHER BEGAN. WE HAD TO WAIT FOR THE SPRING AND THEY CAME IN WITH THREE DIFFERENT CREWS AND THREE DIFFERENT DAYS TO COMPLETE THE JOB AND THEY DID A GREAT JOB.

The salesman measured wrong and told us a few things that could not be done. The office staff was terrible! They told me the guy who would do the measurements so the windows could be ordered would be here on a Tuesday, nobody showed up. I called the salesman, he called the office, and when he called me back he said the girls in the office said I agreed to Thursday. I told him that was not true because I had a dr.s appointment on Thursday. Why would I agree to a day I wouldn't be home. He basically called me a liar! The installation crew were very good and did a good job,but the 2 day job became a 3 day job. We had to wait 3 more weeks for the screen door to be installed. The new windows they created leaked so someone came out to reinsulate. Still not happy with the leaks around all the windows. The owner was here 3 times, but didn't really resolve anything. Overall, not Impressed with the company.

When I order the windows I was told it would be 4 weeks or so it took 3 months to get in and do the job.

I really wanted a no hassle company and I found them through here. I had really made up my mind before the guy even gave me the estimate, but that went well. He was very informative. I could have done without the looooonnnnnggggg sales pitch, but I understand it. Like I said, my mind was already made up by researching companies. He told me they were about 30 days out on work so I knew when they would start. I had to call about 32 days into it to find out when they were starting. They came the next day. It was a rental house so there were some issues that had to be dealt with with their dogs, I understood. They came back a few days later and started, but progressed very little. My renters said they would come for a few hours and then leave. They did very little each time they were there, so progress was slow. I had to call the company quite a few times about what was taking so long. The company in the end even had to send a "different crew" to finish up. What was supposed to take 2-3 days per the estimate guy ended up taking over a month. I was informed by the company that because I was having window wrapping (I don't remember what they called it) that he should never have told me 2-3 days. It rained quite a bit this summer so I understood some delay. They were very responsive and always called back and even called me towards the end of the month long ordeal and were very appologetic. They gave me some ridiculously small refund compared to the cost of the job. I don't even remember what it was, but it was less than 100 bucks. For as long as the job took, they should have given me 5% back in my opinion. The quality seems to be what they promised so far. It looks great!! They replaced everything they removed. However, one gutter downspout is loose now. I just noticed it a few days ago, but that may or may not be their fault. Overall, I'd say they gave me what they promised, it just took FOREVER! I imagine it was probably a hassle for the renters, but the job got done and it is beautiful.

From first contact until installation everything was done very professionally. I contacted Premier through the email link on Angie's List. They responded that same day. Within a few days the salesman came out, looked over the job and showed us all our options. He was very responsive to everything we wanted on this installation. They called to set up the installation date, called again to tell us what time to expect the crew and called again to let us know the crew was on their way to our home. The installers put down runners to protect our carpets and keep things clean. Before they left they cleaned their work area, indoors and out. They also took all the new glass stickers off the glass and cleaned the glass. All they left behind was a beautiful new living room window. We found Premier to be professional, affordable and friendly.

It was all good. We haven't decided to pull the trigger on it yet.

The Project Manager Tom was very knowledgeable, curteous, trustworthy and professional. I went with Premier Windows because I trusted Tom. His people did everything that was agreed on. They had very professional workers on every job. The work done was timely and high quality. The create a window job added a new window in our living room and was done very well. The wrapped all exposed wood on our solar room with aluminum. The finished wrap looks very good. Tom kept in touch during each job. My wife and I were very pleased with the results of every job. I observed every job as it was done.

I was very pleased with their professionalism. The window is beautiful and of good quality. I would definitely use them again.

Sales presentation by Tony Kastelic was great. Very professional and very informative. He was very thorough explaining what I was getting and brought in samples and scaled-down simulators to show how the windows would work and react to the differing weather conditions we experience throughout the year. He went through all the samples he had and then I got to choose which I thought would look best in my home. I got the unfinished wood (which I can stain) for the bay and got the white for the two other areas in the house. I think I did a good job because the bay window is just beautiful! It's nice to have a window that I can now open to get the wonderful fresh breezes in the house. And the outside appearance of the bay window looks beautiful as well! Thanks Tony for all your help. The windows were ordered on May 10, 2014 and had to be factory made to specifications for my home. They arrived for installation on July 2, 2014. John and Chris did the installation. Had a little hickup with the association, but once that was resolved, the installation went well. The guys worked fast and did a good job. That bay window was heavy! It took about four (4) hours for the installation. One of the mechanisms on the left bay window was sticking and prevented the window from closing on the inside. But, after making a few phone calls to Premier and talking with both Ron and Joanne the owners (who called ME back--how great is that! to address my concerns) Dave came out and made an adjustment and the window is now in great working order. So in conclusion, my experience with Premier Window Systems in Merrillville, IN was just great! If you are looking for a great window product(s), I would definitely recommend Premier Window Systems in Merrillville, IN to anyone and I will definitely keep them in mind when I need to replace any other windows in my home. Thanks again so much to Joanne and Ron and all the members of the Premier Window Systems team in Merrillville, IN. It's true what they say: "When you install Quality Windows in your home, it sure does make a BIG difference."

I contacted them to give me a quote on roof repair. I was told someone would be coming out. After a week went by, I called again and was told someone would return my call. That did not happen. I called today and explained what happened. I was told they didn't have my name in their computer and when I tried to make an appointment I was told they would not come out.

Good job overall. The thing that could have been better was the trim work which was okay but not as good as I had hoped for. The owner and the sales rep, as well as the office staff were a pleasure to work with. One of the large windows is hard to close. The others are fine. Great if you want a custom trim job which is what they offered me.