Mr. Handyman of NE Marion and W Hancock Counties

It wasn't a good experience. I didn't end up using them because they just kept putting me off and putting me off and putting me off. I pretty much had to beg for them to come out and then they finally did and then I wanted a quote and I wanted a quote and I wanted a quote. I was trying to sell my house. So I wanted things done. I gave up. I just gave up. Then, they kept sending me the quote saying, "Do you want it? Here it is." I was like, "Well, I don't want it now." I was done. His professionalism was good. Their lack of initiative to even get back to me was bad. One technician was sent out. My niece met him because she lives with me. She said he was very nice and very professional. She actually thought it was the owner.

Very happy with the customer service, responsiveness and quality of the work.

They were very prompt with my email request for an estimate and came to do the work.

I liked the guy who did the painting. He was missing some spots, but when I told him about the spots, he got back to it. We communicated by phone and email. The owner came out, and told me what they would be doing, and they made my house look good.

I am not happy with their service. They quoted me $300 and charged me $600. They sent one guy saying that they charge by the hour for one thing. They sent two guys and one guy stood half of the time he was here. They really didn't do a good job either. They had two guys because they were doing some metal bending, but another guy didn't need to be here the whole time. I had to get the metal bender off the truck and put it back on. All I wanted a person was to remove the equipment. They were here for 4 hours and they charged me for 8 hours. They asked me to paint the fascia, but why should I do it as I hired them. They were here when they said they were going to be here. I will never use anybody who charges by the hour again.

J.R. did the work quickly & efficiently. We needed a couple plumbing parts so I went to the store while he kept working which helped with costs. He was right on time.

A number of windows had rotted wood. Don came out and reviewed the windows and provided an estimated and offered some advise. After accepting the estimate, Don came back to measure and order some replacement glass. Service technician arrived on time and was very professional and completed the project on time and budget. Will definitely use this company again for other projects around the house.

I pointed out to the worker that there is a large crack in the kitchen sink since he installed it that was not there before. He spent 45 minutes telling me how he was going to cry. He even fake cried a couple of times! I had enough of his drama, it was the end of the day and I finally said that he needed to go and address it tomorrow. The owner came the next business day and said it was a manufacturing defect and not caused by his worker and told me how his worker about cried over it!! I had bought another sink to get the job moving and the owner said it was defective as well. Without my request he had 2 of his workers stop at several different companies to look at and possibly buy the sink and said they were all defective as well. They installed the 2nd identical one that I had bought. Because of all that transpired since then, I now believe that the first issue with the kitchen sink was contractor error. The letter that follows explains more that happened. Dear Mr. Handyman, Donald Kummick, Below is a list of work that was incorrectly done, damaged or problems arising from that needs credited and settled with the last bill of $714.93. 1.) 2 light boxes put in the wrong place then removed & patched over, still needs more mud work. JR did this work, I paid for his time on this and need compensated for. 2.) JR cut counter top for kitchen bath incorrect size, he left & purchased another and cut again. I paid for that time he used to correct his mistake. Need compensated for. 3.) I had approximately a 16" piece off of the OG edge 10' counter top JR cut that I planned on using. He took it. Smallest piece Home Depot sells that same style and pattern is 4' and it sells for $46.00 Need compensated for time, material, truck for hauling, labor cutting. 4.) While showing Bill where to install vessel sinks directly upstairs, I pointed out to him where JR had scratched and dented the door and inside frame. Getting estimate for that. Needs compensated for. 5.) Bill drilled a hole in counter top in the wrong place. Materials, labor, pick up needs compensated for. 6.) Bill said he was finished, requested paid and left. Had to put a stop payment on check due to leaks and damages. Need compensated for stop payment charge. 7.) Went to clean & put back items under sink cabinet and found 3 of the 4 sinks that Bill installed leaking. Repair needs compensated for. 8.) On 7/31/13 a plumbing company had to switch out the cold water supply adapter that JR had installed under the kitchen sink. The line had come as a result of adapter not being the correct size. That bill needs to be compensated for. I called 3 or 4 times approximately 4:40 - 5:00 to Mr. Handyman office at 317-336-5006 just minutes after Bill left over concerns of leaking sinks. No one answered. I called the office the next morning and told Debbie, she called back indicating the Don Kummick would be out that morning at approximately 11:00 to fix the leaks. By 4:00 Mr. Kummick had not shown up and I needed to leave town so I had the matter taken care of myself. Monday, Debbie from Mr. Handyman office called and left message that the Tuesday scheduled work day that was previously made for me had been cancelled, as the guy had been put on another job and that they would have to get to me sometime the next week. Below is the list of the estimates from contractors for replacement and repairs on these issues. I have documentation and pictures if you should need them. COMPENSATION 1.) $127.50 2.) 85.00 3.)102.66 4.) 623.00 5.) 273.50 6.) 40.00 7.) 115.00 8.) 156.00 Total $1522.66 The difference from $714.93 of what I owe and compensation for damages is $807.73. Payment from Mr. Handyman issued to ( my name ) in the amount of $807.73 will resolve these issues. Should you have any questions, please call. I did't mention many other thing to Mr. Kummich, such as the fact that JR told me he helped himself to my supplies in the garage that was upstairs in a loft. His table saw was malfunctioning continuously and spent approximately 8 times longer to cut as a result. They were paid by the hour and not the job so I paid a lot more for the job of cutting 4 counter tops. I did not make an effort to socialize, I was busy with my affairs but both workers would comment on a bikers rally/convention they were going to in a few days with details about it. I don't believe they were focused on the task at hand and therefore make a multitude of mistakes and damages. Since sending this letter, a letter from an attorney arrived where the owner Don Kummick is denying most of it. I have taken this to my attorney now. I have many witnesses that were at my house during this time that can vouch for these things as well as pictures.

The service went well. He was easy to schedule. He was prompt and tried to the best of their ability to do the job to my liking. He was very communicative and always followed up. He always made sure to get right back to me. I had no problems.

Very well as stated above.

He provided a good estimate and he stuck to those prices. The work was done very well. He was very prompt and professional. The original window had a leak in it and he really tried his best to fix the leak before replacing it.

It went well overall. A few things on our to-do list were not able to be completed because of the time required for other things. They are going to come back to finish repairing the crack in our concrete steps. That these steps couldn't be finisihed that day is my only disappointment, but we'll see when they come back.

So far, so good!

It is still a work in process. We have several more rooms to remodel, so we cannot answer this question the way you want!

Mr Handyman did an excellent job and charged less than some other estimates I received. They offer various other services. I would definitely use them in the future.

He was excellent!They came out within a couple days and checked the roof. He thought it was the pipe boot and had his 2 men come out ASAP to fix it. He worked around my schedule and made sure it was fixed before the rain came in. They were very reasonably priced. The owner called me on Saturday to follow up and make sure there were no additional problems. I would definitely use them again in the future.

Mr Handymen was recommended by my health insurance. The approximate cost of the service was paid by my health insurance so I was not aware of the amount. They were professional and was on time. They would clean the area after their work had completed.

The job was average to slightly below average. There is a bow on the windows because the caulking was not cleaned up afterwards. There was additional work we had quoted that we thought was going to be done and it never was done. We would use them again but we would closely monitor them.

Had used them in mid December to redo electrical fixture in lower level and hang a Tiffany lamp over a game table. Clean up was great as was the work. Both times I've used them the response was either the same or next day. I will continue to use this business in the future. I have also recommended them to several friends.

Donny called about 15 minutes ahead of time and let us know when he would arrive - he got there right on time. Within minutes he tackled and completed the siding repair, then came inside to stretch the carpet in our closet. Before stepping foot inside, he put on booties, this was very much appreciated. About 15 minutes later project 2 was done! Instead of just taking his $60/hour and leaving, he asked if there was anything else we needed, so we could use the entire hour. I remembered that some sliding closet doors had come off the track - he fixed that within seconds.....literally....so we STILL had about 20 minutes left. I hesitated to ask for more, but Donny was more than willing to help, so I had him raise a set of drapes in my daughters room. Voila! In just one hour four home improvement projects that had lingered for MONTHS was done - definitely the best $60 we've ever spent. We'll definitely hire Mr. Handyman again!