Earth Creations Inc

Earth Creations resealed my patio last summer. There were some issues with the finish this spring. I discussed with Bill Higgins and he had someone out to my house in a couple of days to make this right. It took them a few tries but they stuck with me until I was satisfied. I couldn’t have asked for more.

Do not use Earth Creations! Or trust Bill Higgins to do what he says!Poor work and no accountability from the owner. I had several conversations with Bill on the style and color, needless to say they are not what I expected, but stayed optimistic it would lighten up over time.The crew was a hurry to get back with another crew on a bigger job. 1 year later I call Bill to do repairs. I explained he needed to see the shotty work( can barely see stamp in places, trowel marks, inconsistent color and blisters) and fix it. Bill said he would come with repair crew at 9am on a Friday.Repair person called after a no show and said they could come later in the day. I explained we would not be available at that time because I had already rearranged my schedule for the 9am appointment. He wanted to come on the next day(Saturday on Holiday weekend) again plans. I told him I would get with Bill on how to proceed. I have now called and text Bill for 2 months and no response. This is poor business!!

Earth creations was a subcontractor of our builder. We did not personally choose them. However, the work was terrible and when we asked for a follow up we were told that they would not stand behind the work. See photos

Bill Higgins, Travis and the crew from Earth Creations worked very hard to deliver a beautiful stamped concrete patio expansion and pool deck. The finished product looked great and we would definitely recommend them and use them again in the future.

The team did a great job putting in our new patio. Even with a few modifications at the last minute due to finding an older slab under the current patio. Additionally a compliment to the team on returning after a year to put a final seal. A lot of companies would ignore this request. Great job.

Great! Bill Higgins offered the most professional of five presentations. ?Our immediate neighbor from across the street previously had hired Bill and his company to create a similar patio. That neighbor referred us to Earth Creations. We are glad our neighbor did us that favor!

Bill & his 4 man work crew were friendly yet professional & wanted to meet our desire for a new extended stamped patio. The 4 man crew worked as one amazing team with no down time. Our original pour date was pushed back a few weeks due to weather but oh so worth the wait; we are beyond pleased with the end results. We highly recommend Earth Creations & Bill.

Horrible... they never finished the job.

We Gave a deposit of $320.00on doing a landscaping edging, however after viewing one of their customers lawn we contacted the company to cancel the project. But asked if they would do our driveway instead and apply our deposit of $320.00 to our driveway extension. While the rep was out to our house we were also quoted $1250 to extend our driveway. Also if we got 2 to 3 other neighbors to do their driveway our price would drop to $600. After speaking to the rep he stated they Would Not do our driveway unless we were able to get 3 neighbors to extend theirs at the same time. Each neighbor would have to pay $1500. We feel it is very unreasonable!!! This company has done no work for us and has refused to give our deposit back. They have not incurred any loss of cash. We did sign to do our landscaping only because the rep said we had to give a deposit in order to get in the wait list to install our product. The rep also said he would contact us with jobs we could look at . However, We had to contact the company to get an address of jobs we could view, he only had one. We will urge everyone not to use this company!!! And we plan on placing a complaint with the Better Business Bureau

The worst job ever. Once the patio was torn out, it exposed damage to the foundation and water was leaking into the basement. The reason for hiring this company was to fix the leak problem When I found the problem I asked Bill to stop working until I could get a licensed contractor to fix the damage done to the foundation. Bill insisted he could make the repairs. He did not do this to code. Should I say it was not done properly. Therefore, water is still leaking into my basement. That is not the worst of the problem. When I showed him the engineer reports on how it should have been done he went on a campaign to slander me. He contacted my neighbors telling them I didn't pay. He pounded on my door screaming at me so all the neighbors could hear. After one visit I found he turned my water hose on and it had been running for a full day. He is a liar and one of the most unprofessional people I have ever worked with.

After the outstanding job the company did last year on the new and enlarged patio in the back of our house we could hardly wait for the front to be completed. The company was able to do a design which adds to the curb appeal for our home. We threw them a rough idea and they went with it, checking to see if it met our expectations. They completed the project within two days and each day as they left, clean-up was meticulous. Everyone was courteous and well-mannered as they performed their work. The original patio they poured last fall survived the winter without any cracking. We will use them again for any work in the future.

We had a rush job and Bill was able to get in remove the concrete and pour the new and finish in two days. Our facility entrance looks great again. Very professional.

I called Earth Creations on Friday morning, by that afternoon I had a patio prepped, and on Monday, I had a patio poured. I could not have asked for anything better. Bill was very timely in getting back with me, and making sure that the new patio went in quickly! Comparing them to a few other estimates that we got, their pricing was right in-line with everyone else, so I know that Bill runs an honest company, and does what it takes to make sure his customers are taken care of. Given I am only a few days in of having the new addition, I don't anticipate any issues in the future. I would recommend to anyone!

We've used them before. He have done my patio before and it was beautiful.

They were great and prompt. They were there when they said they were gonna do, they got it all done in one day and came back next day to put concrete up the fashion joints like they said they would. They were very friendly, nice and very good. They actually done a couple of jobs for a couple of my neighbors and they were really happy.

Bill was very professional and easy to deal with. He showed on time to first quote the patio. He did a great job explaining the process and was able show many examples of their work. We went ahead and selected EC to move forward. They were very busy and was able to get us on their schedule about 6 weeks out. About four weeks out I reached out to Bill to ask if they could fit us in before we were going to host a huge family event. Bill was able to work us into his schedule to accommodate our request. The only bad experience we had was on the day of the work was supposed to begin Bill called to let us know the pattern we had selected was not available as it was a relatively new pattern. Of course this made us panic just a bit, but Bill was able to offer another pattern that was very similar and gave us a discount due to this issue. The crew showed up on time and was very pleasant to work with. They spent ample time with us marking the patio to make sure we were happy with the placement. Job was completed within the day and they returned the next day to cut and seal. Their work was good, I wish they would have cleaned up a bit better, but we are happy with the finished product.

We hired Earth Creations on August 2, 2013 to remove an existing 12x12 patio and install a 900 sq ft textured, stained patio. The initial experience was fine. On March 8, 2014 we found a 24' crack/separation in an arch formation just outside where the previous patio had been. In addition, it was also where there was a slight drop off in the yard. We also found a piece of concrete had popped off. On May 27, 2014 we find another issue of cracking in the same location. Bill stopped by and said he could patch the missing concrete and caulk the 24' crack/separation. He said that he was not responsible for shifting and that if he replaced every patio that cracked he would not be in business. At this point I declined further work to allow time for research as to why this patio did not hold up. I contacted several concrete companies as well as two ready mix companies. This research led me to hire a structural engineer (with 50 years experience) to inspect the installation photos and the finish product. His concluded that the base was not properly prepared according to industry standard. Bill's response to all of our conversations was that he (Earth Creations) "did you a good job.... I wouldn't do anything different on my patio than I did for yours". Not once has he referred to industry standard to support his installation practices. It makes no difference to me who he works for as a sub, "you would even recognize the names if I told you". What matters to me is the patio that I paid for has issues related to poor installation. The excuses that concrete "gets hard and cracks" is a standard response. After all my research, I am convinced that my patio would not be in the shape it is in had the proper installation procedures been used. Had I known then what I know now, I would have stopped installation that day and fired Earth Creations. The following is known about our installation. 1. Large chunks of old patio debris were placed under the new patio. 2. No top soil was removed. Top soil is not compatible. No compactor was used on sub base. We have pictures of grass coming through the base before the concrete was poured. 3. Two different bases used. Pea gravel (self compacting) was used in the area with the large chunks of concrete debris. Over time, the gravel settles down around the debris causing void spaces. Crushed stone was used on the second half and no compaction was used on sub base or base. At the end of the day, I hired Earth Creations because a neighbor referred me. When I signed the contract, I expected the work to be completed using industry standards. That did not happen. Simply caulking and patching our patio is like putting bondo on a rusted out car. When will the breakdown of our patio end? I have given Bill numerous opportunities to make this right and he continues to tell me to "take me to court, I just walk out and won another one". Is this the type of company you want installing your patio? Update 6/30/14: The issues that have developed and that continue to develop are more than a "hairline crack" and it is not caused by "someone or something". Earth Creations continue to say they stand behind their work but we have not experienced that. Their solution to our problem is simply patch work. Through hiring a structural engineer to examine the job progress photos and the patio, and having several concrete contractors look at the patio, the only solution to our patio problem is to remove and replace it. The contract that every customer signs only protects Earth Creations in the event of a law suite and does nothing for the home owner. In fact, nowhere does the contract say they will use industry standards. The contract simply blames most issues that could occur as the earth shifting. The concrete industry has set standards to minimize the potential for poor product quality and Earth Creations do not follow those standards. In their response to my complaint he states that the "patio was poured up to industry standards", yet they have no proof that they did so. Using Angies' List resolution process, I offered a resolution. I offered to split the cost of a independent structural engineer to review the job progress photos and to inspect the patio. If they found that Earth Creations is not at fault then I would not continue to pursue them for faulty workmanship. However, if he did find they were responsible then Earth Creations would have to remove and replace our patio. Earth Creations declined to stand behind their work. This is a company that does not care about the customer. The cost for such engineer is under $300. Split two ways, $150 seems like a reasonable request to stand behind your work. Furthermore, E. C. stated that our patio was "damaged by something or someone. There was a heavy metal chair setting right beside the area that was chipped..." Please look at the photo of my young nephew holding the "heavy metal chair". The chipped portion of the patio is by his foot. You can remove that piece because it is now just sitting on the patio. If its too dangerous to place patio furniture on our patio then why did we pay to have a patio installed? Beware of this company. Our family simply wanted a patio that we could enjoy and would add sellable value when is was time to sell. Not only do we have a chipped off portion (spalling) and a 24' continuous separation, but now we have a crack starting at the house and moving east to the separated area. Earth Creations has left us with a problem. They do not stand behind their work. Its no wonder they would not agree to a professional inspecting what they did.

I couldn't ask for more of a professional organization than Earth Creations. From the appointment time to the finished product. They were on time, polite and friendly. It todays competitive market so many contractors bid jobs and never follow up. I highly recommend Earth Creations for your concrete work.

I contacted Bill and Earth Creations back in March to provide a bid for a new front porch. On first meeting Bill I was impressed. He was punctual, professional, and gave me an on sight bid for the work to be completed. After meeting multiple companies I decided Earth Creations was the company for me. I had received 2 other bids that were lower than Earth Creations but Bill was also comparable to another bid I had received. Remember you get what you pay for and I had a sour experience with a different company last year on the back patio. A few days before the start Bill contacted me to confirm and the guys showed up and did exactly what they stated. The job only lasted 2 days. One day of tear out and framing in and a day to pour. Bill's crew works well together and that goes a long way when a company is performing work. The better they get along the better the work. All of my questions were answered during the entire process and the guys turned off equipment and spoke with me like professionals when I was on sight. The job was completed on time and we were enjoying the new walk and porch for Easter. I will be using Earth Creations for my future concrete needs. Positives: on time, clean, organized, detailed, and cleaned up everyday.

Earth Creations were prompt, clean and pleasant. The finished product looks really good. They were very responsive when I called them and asked them for a quote and he came right out and provided us the quote on the spot and scheduled the work when they wanted them to. They showed up when they said they would. They were good.

When I received the quote, they told me that the work would be completed within 45 days of my submitting the deposit. They did the work right on schedule. They did all the work without messing up any of the landscaping.

Bill provided an estimate with several different price options (from pavers to stamped to brushed). Due to budget constraints we choose the least expensive option and didn't receive any pressure to upgrade. We did enlarge the area a little and the additional cost was discussed and agreed upon in advance, as you would expect. We scheduled a date to complete the work. Bill's communications were excellent and we knew all along what to expect. We had to delay the project one day because of rain (understandable) and Bill called the day prior to let us know. The crew arrived as scheduled and did the work in a very efficient and professional manner. Their clean-up was great and their respect for areas surrounding the work was exceptional (e.g.,they were very careful not to damage the lawn.) The work done was exactly what we wanted and we couldn't be more satisfied. I would use them again and wouldn't hesitate to recommend them to others.

I got several quotes for concrete work for my 1955 ranch house. As you can imagine, the existing concrete work was in bad shape and actually an eye soar. Bill's quote was both the lowest and the most professional. He provided a detailed, neatly written quote showing the square feet of each aspect of the concrete work with a corresponding price. The quote was informative, brief, and easy to understand/read. No other contractor provided such a detailed quote. Bill's price was well below his competitors. On the date of service (I'm not 100% sure of the actual date, I've been really busy lately with a new baby), Bill and his crew performed all the duties we had discussed beforehand. I now have the thickest concrete patio that I've ever had (I've owned several different properties over the years--this is the best concrete work bar none). The steps leading to the patio are actually beautiful--a pleasure to look at and walk on. I wasn't sure how that aspect of the job would turn out, but it exceeded my expectations in a pleasant way. The front of my house now looks updated and happy with the newly poured sidewalk. Bill's crew threw in a large half-circle front step at no additional charge. It really plays off of the cottage-like feel of the home and curved sidewalk well. Like one big smile in the front of my house. I would recommend Bill and his crew for concrete work. I would personally consider hiring him again in the future.

Bill and his crew did a good job to put a stamped concrete patio in our backyard. There were on time and finished as promised. They could have done a better job cleaning afterwards. The steps to the patio could have had a better finish look. For now the work is acceptable. I would still recommend them for the work.

The project was very professionally done. They were more than helpful in the designing process in deciding exactly what we wanted as far as stamp pattern, colors, etc. Then when the time came to complete the project, they were very meticulous in their work. They were hard working and had it done in only a couple of days, and unlike a lot of companies, Bill, the owner, was even out there working and sweating along with everyone else, to me that says they do really care about the work and service they provide. Everyone that was here was friendly and professional. The end result is absolutely beautiful. Every single person that has been here since and has seen it has told us how much they love it, we have gotten so many comments about how nice it is and what a good job was done on it. And we are having several other projects done on our home, so a lot of these comments came from other contractors along with comments from family and friends. We would highly recommend Earth Creations and if ever we have another concrete project, we will definitely be using them again.